Sales Agent’s Assistant

• Jun 2022 - Present

Customer Representative

• Sep 2021 - Dec 2021

* Contact with customers, * Conducting customer satisfaction survey, * Completing the surveys, * Reaching the targets of number of survey closed. * Contact with customers, * Conducting customer satisfaction survey, * Completing the surveys, * Reaching the targets of number of survey closed.

Regional manager

• Jan 2019 - Oct 2021

• development and effective management of the different teams distributed in 4 locations in Poland,• supervision and monitoring of the work of the employees,• recruitment, training, support and management lower-level management and supervisors,• organizing and implementing training programs for staff in the entire region,• preparing schedules for company employees,• ensure that all branches follow safety, health and business laws and regulations,• calculation and payment of remuneration,• schedule control and management,• developing and implementing business, marketing, and advertise plans• collaborating with marketing team for the planning of large events• businnes travel arrangements,• order control,• preparing performance reports for presentation to upper administration,• preparing and present monthly, quarterly, and annual statements, analyses, and reports of operations and finances,• dealing with escalated customer issues, incident reports, • ensure company standards and procedures are followed,• creating internal regulations. Show less

Salon Manager

• Oct 2018 - Jul 2020

• Informing staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines,• plannig or direct spa services and programs,• training staff in the use or sale of products, programs, or activities,• assessing employee performance and suggesting ways to improve work,• checking spa equipment to ensure proper functioning,• coordinating facility schedules to maximize usage and efficiency,• developing staff service or retail goals and guiding staff in goal achievement,• inventorying products and ordering new supplies,• monitoring operations to ensure compliance with applicable health, safety, or hygiene standard,• performing accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements,• recruitment, training, support and management lower-level management and supervisors,• responding to customer inquiries or complaints,• organizing and implementing training programs for staff,• preparing schedules for company employees,• scheduling guest appointments.• selling products, services, or memberships,• participating in continuing education classes to maintain current knowledge of industry. Show less

Receptionist

• Mar 2014 - Sep 2018

• answering phones in a professional manner, and routing calls as necessary,• organizing and schedule meetings and appointments,• maintaining contact lists,• producing and distributing correspondence memos, letters, faxes and forms,• maintaining polite and professional communication via phone, e-mail, and mail,• handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies,• making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations,• using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research,• resolving all issues professionally and in a timely manner• working collaboratively in team environment• wtilizing strong interpersonal and communications skills to serve customers,• hiring, managing and developing the junior administrative team. Show less

Customer Service Specialist

• Nov 2011 - Dec 2012

• customer service in a timely manner via email and telephone, • technical support, • financial support, • extending the contracts, • accepting a complaint, • products sale, • conducting surveys regarding products, services and customer service experiences. • communicating customer feedback to technical and marketing departments,in order to improve the overall customer experience. • customer service in a timely manner via email and telephone, • technical support, • financial support, • extending the contracts, • accepting a complaint, • products sale, • conducting surveys regarding products, services and customer service experiences. • communicating customer feedback to technical and marketing departments,in order to improve the overall customer experience.

Call Center Agent

• Jul 2010 - Feb 2011

• obtaining client information by answering telephone calls; interviewing clients; verifying information, • setting up a bank accounts, • sale of loans, credit cards and other banking products, • supervising and making changes to clients' bank accounts, • activation of credit and debit cards. • obtaining client information by answering telephone calls; interviewing clients; verifying information, • setting up a bank accounts, • sale of loans, credit cards and other banking products, • supervising and making changes to clients' bank accounts, • activation of credit and debit cards.

Front Desk Receptionist

• Jun 2009 - Oct 2009

• Scheduling and confirming patient diagnostic appointments and consultations, • interviewing patients to complete documents, case histories, or forms, such as intake or insurance forms. • keeping financial records. • answering telephones and direct calls to appropriate staff, • registration for patients, • giving information. • Scheduling and confirming patient diagnostic appointments and consultations, • interviewing patients to complete documents, case histories, or forms, such as intake or insurance forms. • keeping financial records. • answering telephones and direct calls to appropriate staff, • registration for patients, • giving information.