Experience

Nimble Money Ltd

• Team leader

  • Apr 2015 - Present



Queensland Motorways

• Australia
• Freight and Package Transportation
• 1 - 100 Employee

• Team Leader

  • Feb 2013 - Mar 2015



Fisher and Paykel Finance

• Team Manager

  • Jun 2001 - Jan 2013

  •Coach and Manage the Centre with effective solutions to staff seeking assistance •Coaching and facilitating team development through application of team meetings, team training, producing monthly scorecards and coaching against progression guideline plan. •Quality control- evaluating call observations, decision reviews, journals and audits then delivering feedback & coaching in monthly one on one. •Assessment of large financial applications using appropriate risk management strategies •Completing annual performance appraisal and salary reviews for staff •Liaising with internal/external parties to ensure the best quality of service is maintained. •Management of portfolios and projects. •Transition team to Sales/Service environment •Ensuring customer complaints are resolved and handled in a timely manner. •Financial control of team wages and management of staff rosters



New Zealand Immigration Services

• New Zealand
• 1 - 100 Employee

• Customer Services Representative

  • Jun 2000 - May 2001

  •Answering inbound calls regarding Immigration matters from New Zealand and Australia •Sending application documentation to customers •Training responsibilities of new Contact Centre staff •Regular interpretation of Immigration legislation, policies and procedures •Answering inbound calls regarding Immigration matters from New Zealand and Australia •Sending application documentation to customers •Training responsibilities of new Contact Centre staff •Regular interpretation of Immigration legislation, policies and procedures