Experience

TED, TECNOLOGÍA EDITORIAL, S.A. DE C.V.

• Mexico
• IT Services and IT Consulting
• 1 - 100 Employee

• Special Project Manager

  • Dec 2014 - Present

  Mexico City Area, Mexico Project Manager for different printing and computing services projects. Managed time reduction on delivery of equipment with suppliers, improvement of the offered services based on arrengements of support and training with Xerox, Konica Minolta and Lenovo companies. Support and analysis of Federal Public Tenders and analysis, support , elaboration and revision of Technical Proposals. Management of the whole operation and resources such as service desk, infrastructure, human resources, Service… Show more Project Manager for different printing and computing services projects. Managed time reduction on delivery of equipment with suppliers, improvement of the offered services based on arrengements of support and training with Xerox, Konica Minolta and Lenovo companies. Support and analysis of Federal Public Tenders and analysis, support , elaboration and revision of Technical Proposals. Management of the whole operation and resources such as service desk, infrastructure, human resources, Service Level Agreements, documentation, deliverables, enrollment, reports, etc. Responsible and head for ISO 9001:2015 certification of Service Desk in the company. Leader and manager for the implementation and operation of the Printing Managed System for: - Ministry of Economy (Secretaría de Economía) nationwide starting on December 2014. - Secretariat of Public Service (Secretaría de la Función Pública) starting on January 2015. - National Electoral Institute (Instituto Nacional Electoral) from February 2015 to March 2017. Development of special strategy for election period for june 2015 where needs of printing volumen increases 400%-500% - National Fund for Furtherance of Tourism (FONATUR) nationwide starting on May 2015. - Secretariat of Public Education (Secretaría de Educación Pública) from October 2015 to March 2016. - National Electoral Institute (Instituto Nacional Electoral) starting on March 2017. - National Fisheries Institute(INAPESCA) nationwide starting on March 2017. Leader and manager for the implementation and operation of the Computing Managed System for: - Mexican Postal Service (SEPOMEX) nationwide starting on November 2016. - National College of professional Education (CONALEP) starting on December 2016. Show less



Vangent México

• Mexico
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Manager

  • Oct 2014 - Dec 2014

  Ciudad de México y alrededores, México Operations Manager for Passport Issuance System at Ministry of Foreign Affairs, Federal Government, Mexico. Update and management of the Change Management Data Base (CMDB) according to ITIL. Promoted to manage a Project within the group of companies.



Tecnológico de Monterrey

• Mexico
• Higher Education
• 700 & Above Employee

• IT Specialist

  • May 2012 - Oct 2014

  Toluca y alrededores, México Development of new techniques and methodologies that allowed the integration of new technologies in the campus. Achieved the implementation of Microsoft Windows 8 and 8.1 on computers property of the campus in accordance with the policies and settings required through the project lifecycle based on ITIL, making campus Toluca the first one to achieve the full implementation and invited to give training in this process to the nine campuses forming the south-centre rectory. Management of Service… Show more Development of new techniques and methodologies that allowed the integration of new technologies in the campus. Achieved the implementation of Microsoft Windows 8 and 8.1 on computers property of the campus in accordance with the policies and settings required through the project lifecycle based on ITIL, making campus Toluca the first one to achieve the full implementation and invited to give training in this process to the nine campuses forming the south-centre rectory. Management of Service Desk and responsible for providing care and support on 1st, 2nd and 3rd level to both local and foreign teachers, staff and VIP users in campus Toluca. Responsible for the assignment, administration, care and protection of the computing equipment, assessment and management of budget. Management of email and domain accounts for staff and students in campus Toluca. Administration of audio and video system in classrooms and boardrooms. Show less



HSBC Mexico

• Operations Manager

  • Aug 2010 - Dec 2011

  Ciudad de México y alrededores, México Responsible for managing automobiles and chauffeurs for the Senior and Executive Management (including expatriates) of HSBC Latin America. Responsible for establishing control strategies for reducing operative costs and ensuring that the group mandated quality of service levels (SLA) are met. Administration/optimization of personnel transportation among corporate buildings. Management of subscriptions to newspapers (digital, electronical and printed), pay TV, licenses for… Show more Responsible for managing automobiles and chauffeurs for the Senior and Executive Management (including expatriates) of HSBC Latin America. Responsible for establishing control strategies for reducing operative costs and ensuring that the group mandated quality of service levels (SLA) are met. Administration/optimization of personnel transportation among corporate buildings. Management of subscriptions to newspapers (digital, electronical and printed), pay TV, licenses for Financial Services and extract/control of AOP for all the accounts in Internal Services. Approval and control for contracts with suppliers for all the services offered by Internal Services. Second level of escalation for issues with payment of invoices within Internal Services.

• Deputy Sub director of Internal Services

  • Aug 2008 - Aug 2010

  Ciudad de México y alrededores, México Optimization and reengineering for the Internal Services processes: parking lot, transporting for staff, storage and distribution of technology equipment and furniture in Mexico, management of cash counters, member of branches’s plan committee.

• Analyst

  • Aug 2007 - Aug 2008

  Toluca y alrededores, México Leader in Technology Warehouse. Responsible for the reception, storage and distribution of technology equipment nationwide and management for cash counters. Auxiliary for Internal Services (outsourcing

• Auxiliary for Internal Services

  • Jul 2007 - Aug 2007

  Toluca y alrededores, México Administrative Support at Technology Warehouse, distributing computing and telecommunications equipment nationwide.



Seguridad Pública y Tránsito de Toluca

• Project leader

  • Sep 2006 - Mar 2007

  Toluca y alrededores, México (Public Safety and Traffic in Toluca). Development and design of a webpage based in flash.



Government of Mexico

• United States
• 1 - 100 Employee

• Social Service and Internship

  • May 2004 - Jun 2005

  Toluca y alrededores, México Development of systems over ASP and SQL, implementation of ISO 9001:2000 certification, maintenance and installation of computer equipment.