Kaitlin Carty
Repair Technician at Custom Communications, Inc.- Claim this Profile
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French Limited working proficiency
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Japanese Elementary proficiency
Topline Score
Bio
Credentials
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Certified Mobile Phone Repair Technician
Custom Communications, Inc.Jan, 2019- Sep, 2024
Experience
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Custom Communications, Inc.
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United States
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Consumer Services
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1 - 100 Employee
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Repair Technician
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Dec 2018 - Present
● Managed time consistently and carefully so that I was able to arrive at my appointments in a timely and convenient manner for customers ● Meeting customers at their preferred location all around Georgia, and adapting to each location ● Certified and trained extensively by Custom Communications Inc. repair technicians to repair, disassemble, and reassemble most Android or Apple Phones ● Responsible for acquiring, handling, and invoicing the parts necessary for each job ● Managed time consistently and carefully so that I was able to arrive at my appointments in a timely and convenient manner for customers ● Meeting customers at their preferred location all around Georgia, and adapting to each location ● Certified and trained extensively by Custom Communications Inc. repair technicians to repair, disassemble, and reassemble most Android or Apple Phones ● Responsible for acquiring, handling, and invoicing the parts necessary for each job
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Sprint
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Non-profit Organizations
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Sales Representative
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Jun 2018 - Jan 2019
● Used upselling techniques and thorough knowledge of our products to sell phones and accessories ● Adjusted plans and pricing based on each individual customer’s needs to ensure they felt they were signing up for the best possible plan for them and getting the best deal available ● Responsible for cleaning and maintaining the store ● Provided excellent customer service by making sure the customer felt like they were welcome and appreciated regardless of how long it took ● Consistently achieved monthly store goals set for employees, in sales, activations, and upgrades ● Used multiple programs to solve billing issues, facilitate returns, register new customers, and upgrade current customers ● Made sales calls to existing customers to inform them of upgrade eligibility and current deals, as well as calling new customers to ensure they were enjoying their service and offer assistance if they had questions and/or concerns Show less
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Alcove Coffee
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Canada
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Food and Beverage Services
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Barista/Cashier
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Jan 2018 - Feb 2018
● Used the POS to ring up beverages, apply discounts and refunds, and perform exchanges ● Sold bags of coffee from local roasteries by remaining knowledgeable about both their products and the customers’ needs ● Kept the store up to Health Code standards by using proper food and beverage handling protocol ● Performed closing shift duties alongside the manager ● Used the POS to ring up beverages, apply discounts and refunds, and perform exchanges ● Sold bags of coffee from local roasteries by remaining knowledgeable about both their products and the customers’ needs ● Kept the store up to Health Code standards by using proper food and beverage handling protocol ● Performed closing shift duties alongside the manager
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Starbucks
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United States
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Retail
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700 & Above Employee
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Barista Trainer/Shift Supervisor
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Apr 2016 - Sep 2017
● Prepared high quality beverages in accordance with company standards ● Promoted teamwork and efficient communication during challenging shifts ● Cleaned, maintained, and restocked the store to help ensure the store runs smoothly ● Trained new hires by providing an in-depth knowledge of coffee blends, proper beverage quality standards, and company procedures ● Prepared high quality beverages in accordance with company standards ● Promoted teamwork and efficient communication during challenging shifts ● Cleaned, maintained, and restocked the store to help ensure the store runs smoothly ● Trained new hires by providing an in-depth knowledge of coffee blends, proper beverage quality standards, and company procedures
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Books A Million
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United States
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Retail
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700 & Above Employee
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Barista/ Bookseller
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Oct 2014 - Oct 2015
● Ring up customers, educate and ask customers to join or Discount Card program ● Check customer book orders, and release dates for upcoming books, and help customers find the right area for the book their looking for ● Prepare food based on company standards, and amount of food sold to reduce waste ● Check dates, label food properly, and keep area clean at all times ● Craft hot and cold beverages ● Close the cafe and prepare it for the openers ● Helped unload weekly trucks into carts that were to be put on the sales floor and properly priced and labeled ● Create new displays for new seasonal advertisements ● Price check all items and take all other items off the floor when needed Show less
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Publix Super Markets
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United States
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Retail
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700 & Above Employee
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Cashier/Bagger
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Dec 2013 - Oct 2014
As a cashier at Publix, I have learned how to process: checks, credit cards, WIC, EBT, coupons and etc. I have also found out how to manage the self-checkout lanes within our Publix, that happens to be the only Publix in this area with self-checkout. I have also ID'd many people as they come through my lane with beer, and cigarettes. As a cashier at Publix, I have learned how to process: checks, credit cards, WIC, EBT, coupons and etc. I have also found out how to manage the self-checkout lanes within our Publix, that happens to be the only Publix in this area with self-checkout. I have also ID'd many people as they come through my lane with beer, and cigarettes.
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Education
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2019 - 2021
Georgia Gwinnett College
Bachelor of Fine Arts - BFA, Film/Cinema/Video Studies -
2014 - 2017
University of North Georgia
Illustration/Animation, Sophomore -
2010 - 2014
Lanier High School
Community
