Experience

Allan's Coffee & Tea

• United States
• Food & Beverages
• 1 - 100 Employee

• Customer Service and Marketing Design

  • Apr 2021 - Present

  • Individually handle all incoming calls, emails, and walk-in customers. Maintain relationships with all wholesale customers and ensure customers are satisfied with products and services. Collect and create invoices for wholesale customers, ensure correct pricing for their accounts, collect payments, and keep the current ledger. • Create visually pleasing and organized menus for all three cafe locations. Frequent changes to specialty drinks and holiday themes. Create posters, flyers, and promotional material for all cafes. Individually handle blast email sales for retail customers. Create content and manage social media profiles. • Create private labels for wholesale customers. Including: designing in adobe illustrator, setting files up for printing digitally, physical printing process, and running labels through Afinia die cutter and lamination machine. Including maintenance to machines and equipment. Show less



Graphic Business Solutions, Inc.

• United States
• Printing Services
• 1 - 100 Employee

• Customer Service/Marketing Representative

  • Apr 2019 - Jun 2020

  • Answer a high volume of calls and emails to solve customer conflicts, including I.T. support on our company-specific photo-editing software system available on our e-commerce website. • Interview and train new staff members and provide guidance on their job responsibilities and duties. • Handle ‘fire’ calls/escalated situations with customers to resolve conflicts. Promoted to Marketing Representative – 02/2019 - 05/2020 • Work with companies to obtain vector logos, obtain details on how that customer would like their marketing items designed, then design online stores for that customer with their vector logo. • Launch designs to customers, take feedback, and make the appropriate changes. • Account manager for that customer moving forward, handle all inquiries on the market center set up and provide resolutions and customer care to high. Show less


Amenity Health, Inc.
• United States
• Medical Practices
• 1 - 100 Employee
• Customer Service Representative

  • Apr 2018 - Mar 2019

Advanced Care Veterinary Hosp
• United States
• Veterinary Services
• 1 - 100 Employee
• Senior Customer Service Representative

  • Jul 2017 - Feb 2018