Experience

Redwall Digital

• Estonia
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Support Team Lead-Consultant

  • Jan 2022 - Present

  Providing professional and friendly service, handling customer requests - answering customer questions, solving issues, and delegating tasks. Working mostly with Joomla!, Voog and WordPress websites. Team lead role in Customer Support team: building the team, workflow management etc. Working closely and following up with other teams to fulfill customer requests. Helping with various upcoming tasks like recruiting, social media, etc. Providing professional and friendly service, handling customer requests - answering customer questions, solving issues, and delegating tasks. Working mostly with Joomla!, Voog and WordPress websites. Team lead role in Customer Support team: building the team, workflow management etc. Working closely and following up with other teams to fulfill customer requests. Helping with various upcoming tasks like recruiting, social media, etc.



Joonisloomad OÜ

• Freelance Illustrator

  • Feb 2019 - Present

  Freelance artist: illustrations, mixed media art, exhibitions etc Freelance artist: illustrations, mixed media art, exhibitions etc



H&M

• Belgium
• Construction

• • Nov 2020 - Dec 2021

  Responsible for the overall performance of the store. Leading a team of people to ensure the most efficient way, securing both direct and indirect customer service. Short and long-term planning, organizing, and controlling in order to follow up on the sales KPI. Ensuring store business operations, responsible for profit, and loss management. Planning team events. Managing recruitment, training, and development for the Sales Advisors and the Store Management team. Trainer to new Department Managers and Store Managers in Estonia (themes: store operations, store maintenance, security, recruitment, teambuilding, sale analysis). Show less

• • Oct 2017 - Nov 2020

  Sales Advisors recruitment and training, analysis of sales, planning staff scheduling and organizing department to meet the needs of the business, maximizing profitability. Responsible for Sale Advisors' internal development and pipeline.



Seppälä

• Finland
• Retail
• 1 - 100 Employee

• Store Manager

  • Jun 2016 - Oct 2017

  Leading a team of people to ensure the most efficient way, securing both direct and indirect customer service. Short and long-term planning. Ensuring store business operations, responsible for security, profit, and loss management. Trainer to new Store Managers in Estonia (themes: store operations). Leading a team of people to ensure the most efficient way, securing both direct and indirect customer service. Short and long-term planning. Ensuring store business operations, responsible for security, profit, and loss management. Trainer to new Store Managers in Estonia (themes: store operations).



Lindex

• United States
• Financial Services

• • Dec 2015 - Jun 2016

  Assisting Visual Merchandiser: setting up and taking down window displays, styling mannequins according to current trends, adjusting lighting to highlight products in the best possible way, assembling different props for the displays, working with visual guidelines, and keeping up with trends to assure an inspiring feel.

• • Aug 2014 - Nov 2015

  Started as Sales Advisor, and quickly took on more responsibility as Department Manager back-up.