Justin Veerasammy

Software Support Technician at Engineerica Systems, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Orlando
Languages
  • English Native or bilingual proficiency

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Credentials

  • Introduction to Packet Tracer
    Cisco
    Sep, 2022
    - Sep, 2024
  • Gold Credential
    Florida Ready to Work
    Dec, 2016
    - Sep, 2024
  • Microsoft Office Specialist: Office Outlook 2013
    Microsoft
    Apr, 2016
    - Sep, 2024
  • Microsoft Office Specialist: Office PowerPoint 2013
    Microsoft
    Feb, 2016
    - Sep, 2024
  • Microsoft Office Specialist: Office Word 2013
    Microsoft
    Dec, 2015
    - Sep, 2024
  • Food Safety Manager Certification (FSMC)
    National Registry of Food Safety Professionals (NRFSP)
    Oct, 2017
    - Sep, 2024
  • ServSafe Manager
    ServSafe
    Sep, 2017
    - Sep, 2024
  • Certified Associate - Adobe Illustrator CC 2015
    Adobe
    Dec, 2018
    - Sep, 2024
  • Certified Associate - Adobe Photoshop CC 2015
    Adobe
    Mar, 2018
    - Sep, 2024
  • Certified Associate - Adobe InDesign
    Adobe
    Mar, 2017
    - Sep, 2024
  • Certified Associate - Visual Design Specialist CC 2015
    Adobe

Experience

  • Engineerica Systems, Inc.
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Software Support Technician
      • Mar 2023 - Present

      • Provide comprehensive technical support to clients; utilizing phone, email, and online assistance sessions, ensuring prompt resolution of software-related inquiries and issues • Collaborate with sales and development teams to offer expertise and support, contributing to product enhancements and ensuring client satisfaction • Conduct software testing and contribute to the improvement of new software releases, while actively updating user documentation to ensure accurate resources • Provide comprehensive technical support to clients; utilizing phone, email, and online assistance sessions, ensuring prompt resolution of software-related inquiries and issues • Collaborate with sales and development teams to offer expertise and support, contributing to product enhancements and ensuring client satisfaction • Conduct software testing and contribute to the improvement of new software releases, while actively updating user documentation to ensure accurate resources

  • Concentrix
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Advisor II, Technical Support Specialist
      • Jul 2022 - Jan 2023

      • Troubleshoot issues for customers with their iOS, iPadOS, and watchOS devices • Research information in database to guide customer issues • Participate in activities designed to improve customer satisfaction and business performance • Assist technical needs including hardware, software, networking, or other designated client products • Troubleshoot issues for customers with their iOS, iPadOS, and watchOS devices • Research information in database to guide customer issues • Participate in activities designed to improve customer satisfaction and business performance • Assist technical needs including hardware, software, networking, or other designated client products

  • UCF College of Engineering & Computer Science
    • United States
    • Higher Education
    • 1 - 100 Employee
    • Engineering & Computer Science Student Assistant
      • May 2021 - Apr 2022

      • Assist Director of Engineering and Associate Dean with tasks as needed • Enroll and register students in courses with course overrides • Respond, file, and sort emails from students about questions in the college • Organize secure documents that pertain to students’ academic activity • Aid with the enrollment of undergraduate students due to special circumstances • Assist Director of Engineering and Associate Dean with tasks as needed • Enroll and register students in courses with course overrides • Respond, file, and sort emails from students about questions in the college • Organize secure documents that pertain to students’ academic activity • Aid with the enrollment of undergraduate students due to special circumstances

Education

  • University of Central Florida
    Bachelor of Science - BS, Information Technology
    2019 - 2022
  • Lake Howell High School
    High School Diploma, 4.1 GPA
    2015 - 2019

Community

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