First Line Support

• Jan 2023 - Present

Technical Coordinator

• Aug 2022 - Dec 2022

I worked at Solid Systems as a Technical Coordinator, learning how to manage and organize incoming tickets and how they are scheduled for the technicians, both in office and going on site to clients. Additionally I become fimilar with new software that included but not limited to: ● AutoTask ● ITGlue ● N-Central RMM I worked at Solid Systems as a Technical Coordinator, learning how to manage and organize incoming tickets and how they are scheduled for the technicians, both in office and going on site to clients. Additionally I become fimilar with new software that included but not limited to: ● AutoTask ● ITGlue ● N-Central RMM

IT Support Technician

• Feb 2022 - Aug 2022

Metisware was my first job in the IT field. I'd spent 6 months with them interning and learning a variety of skills, included and not limited to: ● QNAP NAS System Installation and Management ● Microsoft 365 Administration and Management ● Azure Active Directory Management ● Computer Diagnosis, Repair & Components Installation ● Stock Auditing and Procurement ● UPS Battery Replacement & Office Installation And became familiar with a range of products that include: ● Microsoft Office 365, Teams, SharePoint, OneDrive & Windows 7, 8, 10 & 11 Professional/Enterprise, Windows Server 2012 R2, 2016 & 2019 ● VMWare Management ● Monday.com & Trello ● Veeam Backup ● Adobe Creative Cloud Suite ● Ubiquiti/UniFi Networking and Web Interface Management ● ESET Endpoint Security & Web Interface Management ● Atera RMM & PSA Management System ● Opera PMS & Micros POS Hospitality Systems Show less