Outpatient Transformation Lead

• Jun 2020 - Present

Quality Improvement Manager - Diabetes

• Aug 2018 - Jun 2020

Leading a regional team, I manage the planning, delivery and assurance of large scale programmes which support commissioners and clinicians in achieving outcome ambitions for patients. This involves working collaboratively across the NHSEI matrix, including integrating the National Director’s portfolio with that of regional and local work priority areas. My role involves motivating and influencing individuals and leading teams that operate across organisational boundaries, both NHS and non-NHS. I have developed the assurance function for the national diabetes programmes in Yorkshire and the Humber, overseeing the activities of the Assurance and Delivery Manager.

Quality Improvement Lead - Diabetes

• May 2017 - Jul 2018

The Diabetes Clinical Network has an overarching aim to enable patients, professionals and organisations to work together to help drive service improvements using an integrated, whole system approach. This includes: - Reducing variation in health and wellbeing services; - Encouraging innovation in how services are provided now and in the future, and - Providing clinical advice and leadership to support decision making and strategic planning. My current areas of focus include the development of a Service Innovation Collaborative for the region, the Diabetes Prevention Programme and the Treatment and Care Transformation Programme.

Business Planning Partner - Strategy and Transformation

• Feb 2016 - May 2017

Refreshed Trust Vision, Strategic Goals and Strategic Planning Framework.Coordinating annual planning and business planning cyclesTransformation ProjectsOversight of Financial Planning and Quality Impact of changeQuality Improvement CoachProject Management: Collaborative Care Planning; Move More

Marketing and Communications Officer

• Jun 2014 - Feb 2016

Set up and managed a new marketing functionDeveloped a marketing strategy, a brand identity and marketing planManagement and coordination of trade shows (both UK and international)Management of multiple marketing agencies and development of a new website (in multiple languages, with e-commerce functionality)Writing (and winning) seven awards for a range of achievements

Management Trainee

• Jun 2012 - Aug 2013

Working in a fast-paced environment with the requirement for a proactive and a reactive approach, my role as a management trainee involved running a branch of over 300 cars. The job provided me with the challenge of managing complex workloads which were commonly thrown off course by cars not being returned, cars being damaged and sudden demands for cars when people had broken down.Top employee in the area for sales, achieving ‘Elite Club’ on multiple occasions.Recognised by Area Manager for ability and moved to improve a poorly performing branch.Diversity Committee and Philanthropy Committee member.