Julie A.
Outreach Director - Remote at Sole Strategies- Claim this Profile
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Bio
Credentials
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Sales Improvement
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Experience
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Sole Strategies
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United States
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Political Organizations
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1 - 100 Employee
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Outreach Director - Remote
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Sep 2021 - Present
- Monitor and Analyze Outreach activities and resolve all issues and develop strategies for an effective pitch.- Develop professional relationships with clients.- Supervise the Outreach team in coordination with the Director of Operations and Executive Director.- Maintain and ensure accuracy in all information provided to the leads and clients.- Administer all outreach inquiries and complaints in an efficient manner and maintain confidentiality of all information.- Hire and train all outreach staff and monitor their progress.- Collaborate with the Executive Director and Director of Operations to prepare monthly and annually revenue projections. Show less
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Outreach Coordinator - Remote
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Nov 2020 - Sep 2021
- responsible for a variety of tasks, from data collection and lead generation.
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Fyrtorr Ltd
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United Kingdom
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Online and Mail Order Retail
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1 - 100 Employee
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Remote - Customer Service Representative
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Apr 2019 - Mar 2021
- Helps with customer’s basic consultation about medical concern - Listen and respond to customers’ needs - Provide information about products and services - Take orders, determine charges, and oversee billing or payments - Review or make changes to customer accounts - Handle returns or complaints - Tools: Zendesk, Hihi Connect, Gorgias, GSuite, Google Apps - Helps with customer’s basic consultation about medical concern - Listen and respond to customers’ needs - Provide information about products and services - Take orders, determine charges, and oversee billing or payments - Review or make changes to customer accounts - Handle returns or complaints - Tools: Zendesk, Hihi Connect, Gorgias, GSuite, Google Apps
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KeepTruckin
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United States
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Retail
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Customer Service Representative
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2018 - 2019
- Inbound calling to qualify potential customers from database - Conducting quality audits for calls and process adherence - Accurately entering, updating, and maintaining daily activity and prospect information into Salesforce.com database, including comprehensive and up-to-date client information - Providing continual input to the sales and marketing organizations in order to refine positioning and adapt to new market opportunities - Tools: Salesforce, Outreach, GSuite, Slack - Inbound calling to qualify potential customers from database - Conducting quality audits for calls and process adherence - Accurately entering, updating, and maintaining daily activity and prospect information into Salesforce.com database, including comprehensive and up-to-date client information - Providing continual input to the sales and marketing organizations in order to refine positioning and adapt to new market opportunities - Tools: Salesforce, Outreach, GSuite, Slack
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Shell
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Oil and Gas
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1 - 100 Employee
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Customer Service Professional
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Nov 2015 - May 2017
- Adopts Customer 1st mindset and utilises the CSP behaviours to deliver an exceptional customer experience - Handles a range of first line customer enquiries within the agreed processes and ways of working. - Takes ownership for the end-to-end customer enquiry which may require engaging other partners across the service chain. - Acts to resolve customer enquiries during the first contact with the customer (live resolution). - Pro-actively keeps key customers informed throughout the contact management process. - Tools: CRM, Salesforce, GSuite Show less
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Ingram Micro
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IT Services and IT Consulting
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1 - 100 Employee
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Associate Sales Representative
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Jan 2014 - Nov 2015
Customer Support and Selling Activities:● Achievement of metrics and sales goals● Answers incoming client calls, emails or fax to fulfill requests of information andresolution of issues or sales inputs within the defined Service Level Agreement.● Actively calls out assigned clients to inquire about additional sales opportunities.● Advises resellers of appropriate programs applicable to their business needs.Order Management and Transaction Activities● Enters orders into the system.● Manages electronic orders by auditing orders for completion and accuracy. Show less
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Licensing Associate
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Dec 2011 - Feb 2014
Enters orders into system pursuant to individual order characteristic requirements.Orders may be received via e-mail, fax electronic (EDI, XML), telephone or otherrelevant sources.▪ Manages electronic orders by auditing orders for completion and accuracy▪ Utilizes division tools where required (i.e: Nautilus, C2L, FTP, Price Lists,IMtellitrack and Share Point)▪ Manages special pricing to ensure completion within customer SLA, along withmaintaining accuracy.▪ Attends training (Sales, Technical and recommended Corporate) per departmentguidelines▪ Researches and confirms product availability and pricing to requestor (i.e. customer,sales rep, Management).▪ Assists licensing team with administrative duties as assigned▪ Configures components to identify or clarify basic customer solutions.▪ Create/ update customer specific reporting (i.e order status, direct ship order status, Show less
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Sitel
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Australia
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Telecommunications
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200 - 300 Employee
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Inbound sales and customer service representative
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May 2010 - Aug 2011
Deal with customer inquiries, verifies order and other information. ▪ Provides outbound/inbound calls in a timely and professional manner. ▪ Proactively converts inquiry calls into sales. ▪ Promotes and ensures excellent customer service. ▪ Adhering to agreed processes, meeting required work standards, targets and objectives. ▪ Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in. Deal with customer inquiries, verifies order and other information. ▪ Provides outbound/inbound calls in a timely and professional manner. ▪ Proactively converts inquiry calls into sales. ▪ Promotes and ensures excellent customer service. ▪ Adhering to agreed processes, meeting required work standards, targets and objectives. ▪ Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in.
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Education
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2005 - 2010
West Visayas State University
Bachelor of Broadcasting, Mass Communication/Media Studies
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