Experience

onPeak

• Brazil
• Events Services
• 1 - 100 Employee

• Senior Account Executive

  • Apr 2018 - Present

  • Main point of contact for client communication and consult/advise clients in effective housing management and nurture the overall relationship• Act as liaison between the client, hotel representatives, convention and visitor’s bureau and the event team (consisting of Account Manager, Marketing Manager, Group Sales Associate, Designer) to be sure the event timeline stays on track for a successful event from a housing perspective• Lead implementation of client events both internally and externally; determine client needs, communicate needs and requirements, and promote services/products to clients• Negotiate the contracting of hotel room rates and rooms blocks on behalf of the client• Build event and actively manage and maximize hotel room blocks within Compass Reservation System• Conduct Quality Assurance process of reservations web site prior to go-live• Develop project management timelines, ensuring dates and deliverables are met• Create event revenue projections, budgets and periodic re-forecasting.• Travel on-site to events to interact with client; manage on-site service plan and assist with operations• Analyze performance of event’s hotel block pick-up and registration numbers against history and event budget; devise creative ways to increase overall pick-up and revenue• Provided proactive crisis management and resolution skills.• Prepare and schedule post-event recap for client and discuss issues, challenges, successes and improvements• Educate both internal new employees and continuing education for existing employees

• Account Executive

  • Mar 2014 - Apr 2018

  • Main point of contact for client communication and consult/advise clients in effective housing management and nurture the overall relationship• Act as liaison between the client, hotel representatives, convention and visitor’s bureau and the event team (consisting of Account Manager, Marketing Manager, Group Sales Associate, Designer) to be sure the event timeline stays on track for a successful event from a housing perspective• Lead implementation of client events both internally and externally; determine client needs, communicate needs and requirements, and promote services/products to clients• Negotiate the contracting of hotel room rates and rooms blocks on behalf of the client• Build event and actively manage and maximize hotel room blocks within Compass Reservation System• Conduct Quality Assurance process of reservations web site prior to go-live• Develop project management timelines, ensuring dates and deliverables are met• Create event revenue projections, budgets and periodic re-forecasting.• Travel on-site to events to interact with client; manage on-site service plan and assist with operations• Analyze performance of event’s hotel block pick-up and registration numbers against history and event budget; devise creative ways to increase overall pick-up and revenue• Provided proactive crisis management and resolution skills.• Prepare and schedule post-event recap for client and discuss issues, challenges, successes and improvements


Hyatt Place
• Hospitality
• 700 & Above Employee
• Sales Manager

  • Aug 2013 - Mar 2014


Hyatt Regency McCormick Place

• United States
• Hospitality
• 1 - 100 Employee

• Catering Administrative Assistant

  • Mar 2012 - Aug 2013

  Handle administrative functions for 3+ managersLiaison between Catering Managers and ClientsAssist in preparing menus and event detailsAct as Meeting Concierge on day of events

• Front Desk Agent

  • Jun 2011 - Mar 2012

  Assisted guests with registration processServed as a gateway to communication between all departments of hotel and guestsProvided assistance with any inquires for future and past reservations



Valparaiso University

• United States
• Higher Education
• 700 & Above Employee

• Alumni Relations Communications Intern

  • Jan 2011 - May 2011

  Assisted in organizing and planning alumni events Advertised distinguished alumni awards Partnered with outside organizations to prepare for events Assisted in organizing and planning alumni events Advertised distinguished alumni awards Partnered with outside organizations to prepare for events



Red Door Animal Shelter

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Public Relations Intern

  • May 2010 - Aug 2010

  Advertised organization through social media Executed multiple press releases and other public relations tasks Advertised organization through social media Executed multiple press releases and other public relations tasks