Experience

Supportive Care of Orleans
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Chief Executive Officer

  • Jan 2022 - Present

Heathwood Assisted Living and Memory Care
• United States
• Facilities Services
• 1 - 100 Employee
• Administrator

  • Nov 2020 - Jul 2021

Elderwood
• United States
• Hospitals and Health Care
• 500 - 600 Employee
• Administrator

  • Apr 2019 - Nov 2020


TeamHealth

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Clinical Practice Manager

  • Sep 2018 - Apr 2019

  Post-Acute: Develop and implement business development and retention strategies within the region. Negotiate medical direction and provider/ facility contracts. Develop, monitor and maintain quality metrics and performance initiatives. Provide operational support to team providers and facility, to include but not limited to trainings, on-call, policy/procedures and process development. Nurture a collaborative environment and maintain positive relationships Post-Acute: Develop and implement business development and retention strategies within the region. Negotiate medical direction and provider/ facility contracts. Develop, monitor and maintain quality metrics and performance initiatives. Provide operational support to team providers and facility, to include but not limited to trainings, on-call, policy/procedures and process development. Nurture a collaborative environment and maintain positive relationships



Rochester Regional Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Director, Practice Management

  • Feb 2016 - Sep 2018

  • Oversee the daily operations of 5 practices, including a residency program. • Fiscal oversight for practices to include P&L responsibility. • Supervise direct reports (39 RN, LPN, Coordinator, Med tech and patient access specialist)• Monitor patient experience/satisfaction measures• Successful physician practice acquisition to include Article 28 compliance, EHR and culture.• Oversee renovations in practices to accommodate growth.• Monitor quality and compliance through GAPS of care.• Referral/leakage management • Ensure all Department of Health, the Joint Commission and NYS standards are achieved.• Assess, evaluate, monitor and implement improvements for the practice.• Oversees efforts for recruitment, development and performance evaluation of employees.

• Director of Women's Care Center

  • Jul 2014 - Feb 2016

  Operational Management for 3 OB/GYN practice sites within 3 counties of WNY. Successful new build OB/GYN site and successful physician and staff acquisition for an OB/GYN practice. Oversee budgets, monitor financial statements, and develop revenue sources and fiscal responsibility. • Developed strategies to increase volumes and decrease no shows/cancellations• Monitored success of acquisition to ensure compliance • Implemented new hours of operations to increase revenue, patient satisfaction and growth

• Manager, Medical and Social Adult day

  • Feb 2013 - Jul 2014

  • Oversaw operations of a medical day care for individuals with mental health • Oversaw operations of a social day care for individuals with dementia• Supervised direct reports (12 RN, LPN, Personal Care Aide, Activity Coordinator and Secretary) • Interview and assess prospective clients • Coordinate with physicians/ agencies that provide support; OPWDD, VA, Managed Long Term Care • Develop, plan and coordinate client's care with department personnel and families. • Monitor the effectiveness of Department programs through quality assurance • Facilitate and manage the finances of the programs grant from the Monroe County Office of Aging • Maintain daily census levels necessary to balance monthly/annual expenditures.



The American Cancer Society

• Non-profit Organizations

• Director of Patient and Family Services

  • Feb 2011 - Jul 2013

  • Oversaw daily operations for Patient and Services Department. • Presented to the Commission on Cancer the programs and opportunities for collaboration. • Increased income status related to events and program department • Advise the Regional Vice President in framing the priorities for the Regional work plan. • Development of programs offered in rural area to coordinate for new health system referrals • Responsible for directing and administering plans, policies, budgets and programs. • Increased number of patient navigators to expanding health systems



The Alzheimer's Association

• United States
• Civic and Social Organizations

• Director of Family Services

  • Jun 2005 - Feb 2011

  • Oversaw daily operations of the Patient and Family Service department. • Worked with education coordinator on developing and implementing education programs • Development for a rural respite program • Prepare, develop, revise and disseminate various funding reports, through the planning, collecting and analysis of data. • Plan, develop and implement training programs for professionals, caregivers and communities to ensure quality care. • Served on various community agency boards, work with government leaders to pass silver alert • Increased the number of rural programs delivered through the creation of county specific day • Represented the association to a variety of constituents, including friends, clientele, corporations and foundations to position the association as a vital leader in Alzheimer’s disease and management.



The Waters of Aurora Park

• Director of Social Work/Program Director Dementia Unit

  • Jun 2003 - Jun 2005

  Completed an intensive 18 month train the trainer course on dementia care. Gathered, investigated, researched, analyzed and implemented a facility wide dementia care culture throughout the 9 skilled nursing facilities. Provided inservice, training and education for management, front-line staff, volunteers and families. Devised a structured expansion for organization wide culture change. Oversaw the development, coordination, implementation and evaluation of day-to-day departmental duties. * Successful creation of a business within a business. Development of mission/vision for new unit . Assisted with the writing for all policies/procedures and job descriptions. Implemented successful programming; decreasing psychotropic usage by 80%.


Brothers of Mercy
• United States
• Hospitals and Health Care
• Long term/Rehab Social worker

  • 2000 - 2004