Experience

Lake State Cleaning, Inc.

• United States
• Facilities Services
• 1 - 100 Employee

• Assistant to Owner

  • Sept. 2021 - –Heute



One Broker Group

• United Kingdom
• Insurance
• 1 - 100 Employee

• Administrative Assistant

  • Okt. 2015 - Jan. 2018

  Admin Assistant reporting to the Assistant Sales Manager. Lists properties for sale or rent in different portals. Prepares contract for sales and leasing. Responds to inquiries via phone and email. Assists Customer Service Team and reception as needed. Admin Assistant reporting to the Assistant Sales Manager. Lists properties for sale or rent in different portals. Prepares contract for sales and leasing. Responds to inquiries via phone and email. Assists Customer Service Team and reception as needed.



Sykes Asia - Rogers Prepaid Canada

• Customer Service Representative

  • Jan. 2015 - Juni 2015

  Answers call from customers about their plans and service add-ons while maintaining average handle time and quality scores set by the company. Answers call from customers about their plans and service add-ons while maintaining average handle time and quality scores set by the company.



Atlantis, The Palm, Dubai - Call Center Guest Services

• Guest Service Agent

  • Dez. 2012 - März 2014

  Answers hotel service inquiries from both in-house and non-in-house guests. Attends to guest's requests over the phone and assures that all requests are delivered within the specified standard delivery time. Assists guests in processing room transfer, internet, and other saleable item requests. Assists both in-house and non-in-house guests with Dolphin Bay, Aquaventure, and Lost Chambers queries and reservations. Accomplishes back-office work. Assures that all tasks are completed and follow-through is done.



New World Makati Hotel

• Philippines
• Hospitality
• 100 - 200 Employee

• Service Center Agent

  • Dez. 2010 - Dez. 2012

  Answers hotel service inquiries from both in-house and non-in-house guests. Processes in-room service orders. Attends to guest's requests over the phone and assures that all requests are delivered the soonest possible time. Assists guests in processing room transfer requests. Assists both in-house and non-in-house guests with reservation queries. Completes back-office work and system backup Answers hotel service inquiries from both in-house and non-in-house guests. Processes in-room service orders. Attends to guest's requests over the phone and assures that all requests are delivered the soonest possible time. Assists guests in processing room transfer requests. Assists both in-house and non-in-house guests with reservation queries. Completes back-office work and system backup



IHG SC Reservations Phil. Inc. - Priority Club Rewards

• Ambassador Phone Specialist

  • Apr. 2008 - Dez. 2010

  Responds to customer account information inquiries and account update requests. Communicate with other departments and hotels to attain first call resolution. Makes reservations for members over the phone. Processes Ambassador Activations and Renewals. Responds to member’s website inquiries. Provides information to Ambassador and Non-Ambassador members about the program Responds to customer account information inquiries and account update requests. Communicate with other departments and hotels to attain first call resolution. Makes reservations for members over the phone. Processes Ambassador Activations and Renewals. Responds to member’s website inquiries. Provides information to Ambassador and Non-Ambassador members about the program



IHG SC Reservations Phil. Inc - Priority Club Rewards

• Customer Care Specialist

  • Juli 2007 - Apr. 2008

  Responds to customer account information inquiries and account update requests. Communicates with other departments and hotels to attain first call resolution. Makes reservations for members over the phone. Does emails as back-up for Internet Response Team. Responds to member’s website inquiry Responds to customer account information inquiries and account update requests. Communicates with other departments and hotels to attain first call resolution. Makes reservations for members over the phone. Does emails as back-up for Internet Response Team. Responds to member’s website inquiry