Experience

Banco W

• Colombia
• Banking
• 500 - 600 Employee

• Gerente de Innovación

  • Oct 2020 - Present

  Cali, Valle del Cauca, Colombia



Universidad ICESI

• Colombia
• Higher Education
• 700 & Above Employee

• Profesora hora cátedra Innovación en Servicios - Maestría Gestión de la Innovación

  • Sep 2015 - Present

  Cali Desarrollo y facilitación de un módulo teórico práctico, basado en la metodología de Service Design, que busca solucionar, a través del diseño de servicios innovadores retos empresariales reales.



Bip - Business Integration Partners

• Brazil
• Business Consulting and Services
• 1 - 100 Employee

• Service Designer/ Customer Experience Consultant

  • May 2018 - Feb 2022

  Colombia



The Cocktail

• Spain
• Business Consulting and Services
• 500 - 600 Employee

• Service Designer/ Consultora en Customer Experience

  • Jan 2017 - Feb 2022

  Bogotá D.C., Colombia



Politecnico di Milano

• Italy
• Research Services
• 700 & Above Employee

• Master in Service Design

  • Oct 2013 - Feb 2022

  Milano - Support the students in the generation of new service design concepts and projects as part of the Master’s course activities. - Contribute to research and development of services commissioned to the department as part of their consultancy activities. - Managed and created content for the Master‘s web, blog and social network. - Edited the student blog and created editorial posts on a regular basis.



Contract S.A

• Greece
• Insurance
• 1 - 100 Employee

• Marketing Manager

  • Jan 2011 - Sep 2011

  Bogota − Build the main guidelines for the company’s marketing plan. − Set up and manage the company’s web and social network strategy. Create daily content and marketing strategies for these channels. − Conduct extensive market research in the office furniture market in Colombia, to identify product voids and develop the company’s product portfolio.



980 design

• Design Services
• 1 - 100 Employee

• Designer

  • Nov 2008 - Sep 2010

  Bogotá − Private design practice − Development of communication products for several Colombian companies. − Management of the online and printed communication for the Colombian American Chamber of Commerce − Design and execution of several commercial and residential interior projects in Bogotá, Colombia. − Design and development of a vinyl adhesive product line.



Universidad El Bosque

• Colombia
• Higher Education
• 700 & Above Employee

• Adjunct Instructor

  • Aug 2008 - Jun 2010

  Bogotá - Structure and give Bidimensional and Tridimensional Design Principles lessons, for the Industrial Design BSC first year students and Communication 2 for the Industrial Design BSC second year students.



Famoc Depanel

• Colombia
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• International Trade and Marketing Manager

  • Aug 2006 - Jun 2009

  Bogotá − Managed International accounts, with a close follow up to product design and quality control, reporting directly to the General Manager. − Searched and opened new channels for product distribution abroad and in local markets: Panamá and Barranquilla. − Searched and selected international suppliers, and managed international purchases. − Managed and conducted research to open markets in Europe, which included demographic, logistic, and sales analysis, budget plans and marketing… Show more − Managed International accounts, with a close follow up to product design and quality control, reporting directly to the General Manager. − Searched and opened new channels for product distribution abroad and in local markets: Panamá and Barranquilla. − Searched and selected international suppliers, and managed international purchases. − Managed and conducted research to open markets in Europe, which included demographic, logistic, and sales analysis, budget plans and marketing plans. − In the marketing area, conducted market researches of the office furniture market in Colombia. Show less