Experience

• 

  Jhpiego

  • Director, Business Development Analytics & Systems
• 

  Jhpiego

  • United States
  • Non-profit Organizations
  • 700 & Above Employee

  • Senior Knowledge Management Advisor

    • May 2023 - Present

    •. Serves on the leadership team for the New Program Development department (Jhpiego’s business development unit)• Leads team of New Program Development staff responsible for knowledge management, coordination, proposal technical writing, and administration • Leads enterprise representative for Jhpiego’s CRM instance across six departments and CRM Lead for New Program Development, including support for data analysis and presentations of data for decision-making, staff orientations/trainings, and recommendations for continuous system optimization.• Develops and maintain protocols and maintenance of Jhpiego’s Proposal Library and relevant NPD Proposal Resources (e.g. Proposal Resource Guide, Master Capacity Statements, Accolades Database, Graphics/Text Boxes, etc.).• Develops and informs systems architecture upgrades (e.g. CRM, Sharepoint, etc.) that enable efficient and effective data collection, presentation, exports, reporting, and analysis, in collaboration with NPD senior management. • Coordinates efforts between Jhpiego’s departments to systematically gather, edit, curate and maintain language illustrating global capacity for proposal and positioning purposes• Technical writing of institutional capability sections for proposals and partnering discussions

  • Knowledge Management Advisor

    • Sep 2021 - May 2023

    • Leads team of New Program Development staff responsible for knowledge management, coordination, proposal technical writing, and administration • Leads enterprise representative for Jhpiego’s CRM instance across six departments and CRM Lead for New Program Development, including support for data analysis and presentations of data for decision-making, staff orientations/trainings, and recommendations for continuous system optimization.• Develops and maintain protocols and maintenance of Jhpiego’s Proposal Library and relevant NPD Proposal Resources (e.g. Proposal Resource Guide, Master Capacity Statements, Accolades Database, Graphics/Text Boxes, etc.).• Develops and informs systems architecture upgrades (e.g. CRM, Sharepoint, etc.) that enable efficient and effective data collection, presentation, exports, reporting, and analysis, in collaboration with NPD senior management. • Coordinates efforts between Jhpiego’s departments to systematically gather, edit, curate and maintain language illustrating global capacity for proposal and positioning purposes• Technical writing of institutional capability sections for proposals and partnering discussions

  • Senior Knowledge Management Officer

    • Sep 2019 - Aug 2021

    • Management of KM/proposal coordination staff in Jhpiego's New Program Development unit.• Oversee operations of Jhpiego's CRM instance including managing vendor relationships and coordination/optimization across six departments. As a result, CRM serves as a functioning database for the organization and we now have coordinated training plans, user guides/tools, SOPs, and processes to develop customized queries/reports. • Continual enhancements KM systems across the organization and trainings/orientations for new and current staff to ensure that colleagues are using these systems to their full potential, including TA and analytical support to use operational data for decision making.

  • Knowledge Management Officer

    • Sep 2015 - Aug 2019

    • Technical writing for organizational capability sections in proposals and past performance references.• Conceptualized and developed procedures to systematically collect and curate the most impactful organizational public health achievements, a collaborative effort with key technical leaders and global program staff across six departments. As a result, the organization's knowledge management (KM) systems include continuously updated project achievements to utilize in new program development opportunities.• Worked across six departments to develop comprehensive reference materials for over 26 technical areas as a key resource to document Jhpiego's programmatic and technical achievements. Established Jhpiego’s first annual production timeline and process for updating Master Capacity Statements.

• 

  Campaign Consultation, Inc.

  • Baltimore, MD

  • Project Specialist

    • Oct 2011 - Sep 2015
    • Baltimore, MD

    • Served as the Communications Project Lead on the National Partnership for Action to End Health Disparities (NPA) project managed out of the HHS Office of Minority Health, providing technical assistance to regional and federal efforts with support from Professional and Scientific Associates. • C...

• 

  International Youth Foundation

  • Program Manager

    • Apr 2008 - Oct 2011

    • Managed the first and second phases of the Planning for Life project, a USAID/World Learning-funded initiative that sought to integrate Youth Reproductive Health and Family Planning within existing IYF programs and the global partner network, piloting integrated health lessons at the project le...

• 

  AFS-USA, Inc.

  • Regional Coordinator

    • May 2007 - Apr 2008

    • Trained and managed 8 volunteer coordinators responsible for overseeing community-based volunteers in six states to implement international learning activities.• Performed cultural literacy presentations in high schools in the eastern US, in order to promote high school and college internationa...

• 

  Peace Corps

  • Youth and Community Services Volunteer

    • Sep 2003 - Nov 2005

    • Partnered with the United Nations Population Fund, the Secretariat of the Pacific Community, and the International Red Cross to initiate adolescent sexual and reproductive health (ASRH) and HIV prevention efforts at the national, state, and local level.• Developed/managed a youth center and a m...

• 

  Harrisonburg/Rockingham Department of Social Se...

  • Child Protective Services Intern

    • Jan 2003 - May 2003

    • Managed a caseload of 11 families dealing with child abuse and neglect.• Answered emergency calls and filled case referrals in management information systems.• Followed up on emergency calls by performing client interviews and recommending additional services.

• 

  SAVVI Women's Crisis Center

  • Gender Based Violence Response Intern

    • Jun 2002 - Aug 2002

    • Co-facilitated support groups and teen education seminars for survivors of sexual assault and domestic violence.• Developed a training manual on women’s crisis issues for teen peer educators.• Created brochures and handouts to increase awareness of sexual assault and domestic violence.