Casino Project Manager

• Dec 2022 - Present

Senior Project Manager | Team Lead

• Mar 2019 - Aug 2022

Skywind Group is an innovative developer and provider of games, marketing solutions, and business tools for online casino operators all around the world. - Platform development activities management & cross-platform incremental release planning - Production Support Requests root cause analysis, dependencies planning, resolution & delivery under SLA - Scoping, planning and managing end-to-end delivery of products and multiple third-party API integration projects - Working cross-functionally with in-house Platform Development, Game Studio, Wrapper, QA, SQA, DevOps, Configuration Support (L2) and other remote teams to deliver projects in-line with project constraints and road-mapped expectations - Managing and controlling project related risks and dependencies (both internal and external) ensuring that dependencies are timely resolved, issues/blockers are duly reported, actioned and closed - Managing project data by producing project lifecycle reports to maintain transparency and keep stakeholders abreast of project progress - Managing resource allocation and setting priorities - Conducting retrospectives, capturing Lessons Learned to identify areas for improvement - Providing onboarding, leadership and mentorship to the team of Integration Managers ensuring unified approach to effective delivery process and tools utilization within the department - Monitoring Integration Managers performance to meet business goals and objectives: project release bandwidth, meeting project scope and schedule constraints, utilization of a risk management plan, minimization of production defects through ongoing quality control, ensuring high level of customer satisfaction - Documenting new or improved processes to ensure that best practices are disseminated throughout the organization Show less

Project Manager

• Feb 2014 - Nov 2018

Itransition is a trusted global software development company with more than 20 years of professional experience, delivering a full spectrum of software consulting and development services to clients from more than 30 countries. - Participating in pre-sales activities - Project requirements elaboration - Defining project scope - Cost estimation and budgeting - Tasks prioritization and allocation - Tracking and monitoring project progress, timelines & budget variances - Team performance monitoring - Removing impediments to development team progress - Maintenance of project documentation, plans and reports - Identifying and resolving project issues in due course - Managing client expectations by ensuring the delivery of the highest quality service - Handling change management and assessing change impact onto the project scope/timeline/budget - Managing multiple projects simultaneously - Introducing Agile principles to the team, integrating Scrum framework into daily work Show less

L1 Support Engineer

• Jan 2010 - Jan 2014

• Research and identification of the root cause of customer problems • Diagnosing and troubleshooting issues, including account setup or payment issues • Escalating unresolved technical issues to appropriate internal teams • Tracking customer issues through to resolution following SLA • Prioritizing and managing several issues at a time • Preparing accurate and timely reports • Providing prompt and accurate feedback to customers • Research and identification of the root cause of customer problems • Diagnosing and troubleshooting issues, including account setup or payment issues • Escalating unresolved technical issues to appropriate internal teams • Tracking customer issues through to resolution following SLA • Prioritizing and managing several issues at a time • Preparing accurate and timely reports • Providing prompt and accurate feedback to customers

SEO Specialist

• Jan 2008 - Jan 2010

• Website audit • SEO full-range services • Customer communication and support • Website audit • SEO full-range services • Customer communication and support