Experience

Centura College

• United States
• Education Management
• 100 - 200 Employee

• Director of Education

  • Sep 2022 - Present

  Supervises all campus instructors, lead instructors, education support staff, and program coordinators. Serves as the liaison between the campus and the home office program directors who manage education ⬥ Maintain 99% retention rate. o Reduced attrition from 5% to 1% in the first 6 months of employment. ⬥ Oversee 4 programs with 200 students and 30 faculty members. ⬥ Maintained 90% licensure pass rate average amongst all programs. Supervises all campus instructors, lead instructors, education support staff, and program coordinators. Serves as the liaison between the campus and the home office program directors who manage education ⬥ Maintain 99% retention rate. o Reduced attrition from 5% to 1% in the first 6 months of employment. ⬥ Oversee 4 programs with 200 students and 30 faculty members. ⬥ Maintained 90% licensure pass rate average amongst all programs.



University of Maryland

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Associate Professor

  • Mar 2020 - Present

  PACE 111 (Program and Career Exploration). Conduct orientation for students to introduce students to academic programs. Additionally, assist in goal creation and discovering career options for the students. Focus on developing on practicing effective communication, teamwork, professionalism, and integrity while exploring ways to develop and enhance career opportunities. The purpose of this course is to become familiar with the university’s academic culture and expectations, learn of resources for success, reflect on academic and professional goals, and explore opportunities to shorten programs through transfer credit and other prior learning. Selected Contributions: ⬥ Averaged a 4.9 student satisfaction rate (out of 5) on course evaluations. ⬥ Successfully executed courses with 95% completion/pass rate. Show less



Kamehameha Schools

• Education
• 700 & Above Employee

• Senior Project Manager

  • Nov 2020 - Aug 2022

  Serve as project lead for Kamehameha Schools Digital Initiative. Coordinates acquisition of coursework during COVID pandemic to meet needs of high school graduation. Coordinate efforts amongst multiple campuses throughout the state of Hawai’i as well as oversee and execute community efforts to enhance opportunity for students across the state. Successfully pilot semesters of Online Course offerings with vendor partners. Work in collaboration with teachers to develop curriculum in ‘Olelo Hawai’i, Hawaiian History, and Hawaiian Culture. Selected Contributions:⬥ Accountable for $5,000,000 annual budget for KS Digital Initiative.⬥ Coordinated an 60% increase of available online coursework. ⬥ Successfully executed pilot of core curriculum with 150 students across 4 islands of Hawai’i.⬥ Successfully executed 100% onboarding of campus teachers and staff onto Canvas LMS. Show less

• Senior Project Manager

  • Sep 2019 - Nov 2020

  Manages large and complex projects. Utilizes complex project management strategies to plan and implement projects within the constraints of scope, cost, quality, time, and client expectation. Provides reports on progress and outcomes.Essential Responsibilities- Manages large and complex project planning and tracking, managing scope, activity, delivery, budget and reporting to achieve KS' strategic goals. - Emphasizes the implementation, system assessments, quantitative and qualitative information syntheses, business modeling, business case development with viable solutions generation, solution impact analyses, implementation roll-out, and transition planning and/or execution, performance management, and generation of written analyses and report deliverables for the project completion.- Builds, leads and motivates project teams.-Facilitates project team meetings to problem-solve to resolution and successful outcomes. Keeps project team on task to meet project deadlines.- Aligns and manages client expectations. Communicates to internal and external audiences the project timelines and progress.- Oversees professional and peer development related to the planning and delivery of programs, projects, and organizational and technological change. Show less



Noodle Partners

• United Kingdom

• Faculty Coach

  • Aug 2019 - Nov 2019

  Conduct faculty training for Zoom. Discuss distance education pedagogy to enhance the classroom experience for students. Participate in Weekly Faculty Coach meetings. Conduct faculty training for Zoom. Discuss distance education pedagogy to enhance the classroom experience for students. Participate in Weekly Faculty Coach meetings.



Trilogy Education Services, Inc.

• Program Manager, Student Success

  • Sep 2017 - Jun 2019

  • Supervises faculty and TA's, provides coaching, feedback, best classroom practices, and classroom decorum • Oversees program management for UCLA and USC campuses • Oversees academic advising processes at the campus; advises assigned students and maintains student academic records and files to ensure they represent an accurate, complete and current account of student’s academic progress. • Ensures continuing and re-entry students are advised and registered according to proper course placement and to the quarterly goals. • Provides guidance to at-risk students to devise and implement a plan for student success and maintain regular follow up. • Assist in facilitating student requests for Americans with Disabilities Act accommodations. 8. Run quarterly boot camps for new/reentry students where necessary. Assists with quarterly faculty meeting. • Coordinates quarterly student academic awards/honors programs as well as assisting with student graduation ceremonies. • Reviews faculty requests for course overload, independent study requests and course substitution forms. • Facilitates campus communications to students by using handbooks, campus newspapers, bulletin boards and the orientation of student and staff. • Assists students and graduates with career development/placement in conjunction with Career Services personnel. • Understands university processes and policies to be used daily in university services and assists in maintaining up-to-date information. • Refers students to tutor services when needed and assists students and work with program coordinator to keep a pool of tutors in each discipline area. Show less



USC Suzanne Dworak-Peck School of Social Work

• Higher Education
• 100 - 200 Employee

• Senior Admissions & Scholarships Program Counselor

  • May 2017 - Sep 2017

  • Managers scholarship budget for incoming and continuing students for Masters of Social Work Program.• Strategically utilizes scholarship fund for yielding high quality students.• Develops and managers special population students including Dean’s Leadership Scholarship, Yellow Ribbon, Endowed and Philanthropic Scholarships and other special programs of the school.• Creates and develops policy and procedure for scholarship review while meeting stakeholder expectations in scholarship distribution.• Works closely with financial aid to package students.• Meets one on one with students to provide admissions and scholarships counseling.• Meets frequently with Assistant Director of Student Services and Assistant Director of Admissions to utilize scholarships to increase student retention. Show less

• Senior Admissions Counselor

  • Nov 2016 - May 2017

  • Plans and coordinates outreach programs and other recruitment projects. Peer counseling in colleges; group visits to campus, college fairs and special events. • Makes admissions decisions for graduate programs in accordance with admissions guidelines• Administers assigned budget and provides input for budget development• Prepares informational materials often enlisting input or contributions from others such as faculty, marketing, and student organizations• Serves as resource for the university community. Identifies opportunities to increase program visibility• Conducts information sessions, recruitment travel, advising, and other outreach efforts to prospective students. • Utilizes CRM and data systems to decipher and track recruitment efforts Show less

• Program Manager (Office Manager)

  • Jul 2013 - Nov 2016

  • Manages special projects on behalf of administration. Provides assistance and support in planning, developing, design and implementation of both long term and short term projects. • Plans, coordinates, schedules, and organizes activities to meet objectives of the school• Researches, gathers, and organizes data for special projects. Develops, evaluates, recommends and implements procedures for data acquisition, management and quality control. • Prepares status reports on project plans, progress and results of activities. Develops, enhances and maintains informative systems to support project operations.• Coordinates and assembles confidential documentation• Directly manages staff assigned to projects• Assists formation of ad hoc committees and monitors progress toward completion of assigned tasks• Serves as key resource for project information. Interacts with faculty, staff and/or external contacts necessary to complete assignments• Develops, prepares and edits reports, presentations, official correspondence, newsletters, manuals and other training materials as needed or assigned• Evaluates response to documentation and/or publication for effectiveness• Develops and manages project budgets• Coordinates and/or links project operations with other administrative functions on and off campus and/or within the school• Develops and implements security related procedures such as office opening and closing routines, recognition of key controls• Develops in database manipulation of Salesforce cloud database system for student tracking• Creates and communicates directly with students regarding requirements for program completion• Provides training opportunities for faculty and staff on a monthly basis Show less

• Project Specialist

  • Aug 2011 - Jul 2013

  Conducts Salesforce trainings to staff and faculty as needed.Assists in the administration and coordination of a variety of research and/or administrative projects and provides quality control. Assists in developing and implementing project goals and strategies. Assists with short and long term planning and design of project direction and objectives. Provides assistance to management with administrative functions such as planning, organizing, coordinating, scheduling and implementing project activities to meet objectives. Participates in writing of reports or other documentation of project status and/or administrative activities or project results. Oversees administrative project personnel as assigned. Assists in the planning of data collection. Recommends methods and procedures for data acquisition, management and quality control. Recommends statistical techniques for data analysis as needed. Generates graphs, charts, or tables to present analysis results and provides interpretation. Prepares reports, correspondence, other materials and analysis according to project schedules or on an ad hoc basis, or instructs others to do so. Creates status reports on project plans, progress and results of activities. Coordinates publication production and/or dissemination in order to meet deadlines. Evaluates effectiveness of project direction, schedules, activities, etc. Recommends and implements project activities and/or modifications of project activities and/or schedules as necessary to ensure achievement of project goals and objectives. Conducts quality assurance reviews of assigned projects. Instructs project personnel on quality assurance procedures and answers questions regarding data collection, management and analysis methods. Assists in developing and updating department policies and procedures and/or project procedures and coordinating implementation. Develops forms, flow charts and system requirements. Show less



Trident University International

• United States
• Higher Education
• 200 - 300 Employee

• PT Instructor

  • May 2016 - May 2017

  • Online education instructor • Maintains regular communications with staff, student, and school personnel during daytime hours • Implement instructional activities that contribute to engaging student climate • Collaborates face-to-face communication with staff and student as needed • Observe and evaluate student’s performance and development • Assign and grade class work, homework, tests, and other assignments • Maintain accurate and complete records of students’ progress and development • Model professional and ethical standards when dealing with students, peers, and community • Participates in instructional and development meetings Show less



ICDC College Military Division

• Lead Adjunct Professor

  • Sep 2011 - May 2016

  • Provide instruction for non-traditional students with use of distance education• Employ instructional technology including Moodle, blackboard and adobe connect for curriculum and student interaction• Provide retention methods for current instructors• Build curriculum content for Computer courses that aligns with Accrediting Commission of Career Schools and Colleges standards• Plan and organize course content to maximize student learning• Contribute to the development of instructional materials with course objectives• Mentor and evaluate new adjunct instructors• Evaluate student performance fairly and consistently and return student work promptly to promote maximum learning• Maintain accurate records of student progress and submit final grade roster to administration• Demonstrate sensitivity to student needs and circumstances Show less

• Director of Student Success

  • Jun 2011 - Aug 2011

  Leadership• Lead and participate in the development, planning, implementation and administration of goals and objectives, policies and procedures related to:• admissions counseling to include the limited enrollment process.• general counseling activities to include both individuals and groups.• transfer credit evaluation.• placement assessment activities.• peer tutoring program.• services given to students with disabilities.• retention activities in support of the Enrollment Management Plan.• probation and suspension processes and programs.• career counseling programs.• Residency decisions and appeals.• Grant supported programs (e.g., Minority Male Mentoring).• Initiatives and programs in support of the Enrollment Management Plan• Supervise, train, motivate, and evaluate assigned staff.• Participate in strategic planning and submit good to great reports.Student Services Program Management• Monitor, oversee, and coordinate with external and internal partners new and existing programs to ensure compliance with the college’s mission.• Review and implement changes to processes and procedures to improve efficiency and effectiveness• Demonstrated ability to promote collaboration, teamwork, and involve all stakeholders in the decision-making process.• Hear and make residency decisions.• Manage the limited enrollment programs (e.g., Nursing).• Review appropriate counseling, admissions, placement assessment, and tutoring resource materials and recommend acquisition of same.• Compile statistical data and reports to evaluate the effectiveness/efficiency of programs and to generate program changes or additions.• Review and recommend changes to student services policies and procedures.• Demonstrate an understanding of federal, state, local and college goals, objectives, procedures policies, and laws. Show less

• Associate Director of Student Services

  • Mar 2011 - Jun 2011

  Provide leadership for recruiting and retention initiatives.Develop, plan, and implement a comprehensive strategic enrollment management plan, and ensure the delivery of quality academic advising and related student academic support services to the vocational/technical student population.Maintain enrollment and statistical reports Work with academic departments to better facilitate planning and course scheduling at the department level, consult with departments concerning curricula initiatives targeted to improve retention and graduation rates.Represent the school on various campus-wide committees addressing retention and enrollment management initiatives. Coordinate student support activities including tutoring, mentoring, testing, and various workshops for at-risk students.Train and supervise student services coordinators on processes and company policies in the areas of academic advising, admissions, new student programs and services, transfer affairs, prior learning assessment, veterans affairs, peer advising, testing and assessment, and registration services to ensure a high level of quality service for students and prospective students. Show less

• Online Student Advisor

  • Mar 2010 - Mar 2011

  • Advise student in everyday class work via online, over the phone and on campus.• Assist in job placement opportunities for diploma and graduate students• Assist in creation of workshops including time management, healthy lifestyles, financial aid, employment placement, employment preparation• Work close with various departments to ensure students retention• Completed various forms in ordinance with school policy and regulation• Input grades, monitor attendance, ensure all academic policies of the school• Ensure retention via constant communication with students via phone, e-mail, letters, and in person• Resume building, cover letters and act as references for students Show less



Apple Inc.

• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Lead Specialist, Market Trainer

  • Jun 2008 - Feb 2010

  Provide training experience to new and current employees within the region. Assist in new store openings.Develop and complete training tasksAssist with mentor developmentassist in content development

• Lead Specialist

  • Jun 2006 - Jun 2008

  Utilize steps of service in promotion and support of Apple computers and service.Keep up to date with latest software and hardware specifications as released by AppleComputersTrained teams from various stores throughout the southwestAssist with new store openingsFacilitate market core trainingOutline strategies to improve sales goalsSurvey store operations and strategically implement methods for growthStimulate career growth through acknowledgement and identifying key staff membersFind success and opportunities with training material, team building, communication withother stores and planning career pathsStudents With Advanced Advisement Show less



Cal-SOAP

• United States
• 1 - 100 Employee

• Outreach Specialist

  • Jun 2005 - May 2006

  California Student Opportunity and Access Program; Present and provide post-secondary information including financial aid, college admissions and applications to high school seniors Help create support within high school and college students Assist in planning in college fairs, workshops, training and financial aid workshops Providing information about test requirements, fee waivers and different post-secondary institutions including the UC, CSU, Community College, Private, Vocational schools and Show less



EAOP

• South Africa
• 1 - 100 Employee

• Outreach Specialist

  • 2002 - 2006

  Presented materials to high school students about post-secondary education Helped to create a support group within the students and the EAOP program Database maintenance through Microsoft Excel. Word, and Power Point programs Instructed students in multiple subjects including English, Biology, Chemistry, Physics, Algebra, Calculus, Geometry and Trigonometry Ability to assist multiple individuals at once in different subjects Formulated understanding of difficult subject matter in low performing, multi-racial high schools Show less



UC San Diego

• United States
• Higher Education
• 700 & Above Employee

• Student

  • 2002 - 2006

  Studied Interdisciplinary Computing in the Arts and Political Science. Studied Interdisciplinary Computing in the Arts and Political Science.



Early Academic Outreach Program

• United States
• Higher Education
• 1 - 100 Employee

• Academic Mentor/Academic Tutor

  • Apr 2005 - Jul 2005

  Presented materials to high school students about post-secondary education Helped to create a support group within the students and the EAOP program Database maintenance through Microsoft Excel. Word, and Power Point programs Instructed students in multiple subjects including English, Biology, Chemistry, Physics, Algebra, Calculus, Geometry and Trigonometry Ability to assist multiple individuals at once in different subjects Formulated understanding of difficult subject matter in low performing, multi-racial high schools Show less



California Student Opportunity and Access Program

• Academic Transition Counselor

  • Jul 2004 - Jul 2005

  Counsel students on social and political issues and facilitate the importance of understanding the individual Continually meeting with students through the time span of one academic school year Helping first year college students to adjust and perform well academically Experience on a personal level, One-on-one were used to find how I could help the student Conducted and facilitated discussions in large groups Worked with a well trained staff as a team Facilitated discussions on race, ethnicity, gender, sexual orientation and other mature subject matter Show less



CAL-SOAP

• United States
• 1 - 100 Employee

• College Peer Advisor

  • Sep 2004 - Apr 2005

  California Student Opportunity and Access Program; Read, corrected, and adjusted personal statements and scholarship essays Performed classroom presentations to high school students Completed verification and letters of recommendation Presented materials to high school students about college admissions, financial aid, and requirements for admissions California Student Opportunity and Access Program; Read, corrected, and adjusted personal statements and scholarship essays Performed classroom presentations to high school students Completed verification and letters of recommendation Presented materials to high school students about college admissions, financial aid, and requirements for admissions



OASIS- UCSD

• Academic Transition Program Intern

  • Oct 2002 - Jul 2004

  Assisted with data entry on Microsoft Excel, Word, PowerPoint, Outlook Experience filing data, answering phones, label making and archival preservation Outreached through telephone calls Assist with planning and execution of OASIS Summer Bridge program Assisted with data entry on Microsoft Excel, Word, PowerPoint, Outlook Experience filing data, answering phones, label making and archival preservation Outreached through telephone calls Assist with planning and execution of OASIS Summer Bridge program

• Academic Mentor

  • Apr 2003 - Mar 2004

  Performed database entry in office and over the internet Presented materials to high school students about college including admissions, application requirements, and financial aid qualifications and applications Helped to create a support group within the students and the EAOP program Maintained student database through Microsoft Excel, Word documents and online database Performed database entry in office and over the internet Presented materials to high school students about college including admissions, application requirements, and financial aid qualifications and applications Helped to create a support group within the students and the EAOP program Maintained student database through Microsoft Excel, Word documents and online database