Experience

Disaster Rx DKI
• Canada
• Construction
• 1 - 100 Employee
• Vice President of Business Operations

  • Mar 2022 - Present


Innovative Techniques

• Industrial Machinery Manufacturing

• President

  • Dec 2021 - Present

  PROJECT MANAGEMENT Any project, no matter how big or small, can be handled by our skill team from start to finish. Our experienced professionals will help you take your idea, turn it into a detailed project scope, develop it in any platform, and deliver it to all of your stakeholders. MANAGED SERVICES Remote monitoring and management of hardware and infrastructure. Configuration, monitoring, and management of cloud services. These can be rendered in cooperation with or outside of managed cloud services. Communications support, including IP telephony services.



DKI Canada

• Canada
• Construction
• 1 - 100 Employee

• Vice President, Business Intelligence

  • May 2017 - Dec 2021

  Responsible for the strategic and operational leadership of the Innovation department at DKI Canada Ltd. Primarily focused on achieving business goals through prioritizing IT initiatives, fostering innovation, and ensuring effective system implementation.Strategic Planning:• Develop, advocate and support DKI Canada IT strategies.• Lead the strategic and operational planning to achieve business goals.• Identification and analysis of business drivers, including improving the customer and digital experience.• Manage the analysis of proprietary software, to detect critical deficiencies, and recommend solutions for improvement.• Analyze the technology industry, and market trends to determine their potential impact on system infrastructures.• Develop implementation plans based on business requirements and IT strategies.• Manage systems, policies, and procedures to ensure high availability, risk mitigation, and compliance of critical technology systems.Financial Accountability:• Set and manage financial vision for IT strategy, innovation, and efficiencies, in order to maximize return on investments.• Fiscally manage departmental resources to adhere to budgetary constraintsPeople Leadership:• Effectively manage, lead, coach, and mentor a high-performance organization of associates and contractors.• Demonstrate the ability to influence leaders across the organization, to adapt their processes, in order to take advantage of new information and technical architectures.• Provide strong team leadership and a collaborative approach to working with the senior leadership team.• Communicate company and departmental priorities to both internal and external stakeholders.• Demonstrate and advocate company values and culture across the department.

• National Manager

  • Mar 2013 - Apr 2017

  Responsible for the direct leadership, prioritization, and coaching of the National Office, Marketing, and Administrative teams, in order to successfully complete the tasks assigned. Supported the Sales and Management groups at DKI Canada Ltd. Managed procurement network of 75 vendors, and their offerings, with the focus on ensuring effective and unmatched offerings, as well as cost savings for the membership stakeholders. Controlled Data Analytics to ensure DKI Canada Ltd. was a performance leader in the property restoration industry.



ClaimsPro Inc.

• United States

• Emergency Claims Service Coordinator

  • Oct 2011 - Mar 2013

  Key contributor to the Business Development of the department, while maintaining client relations, managing Systems architectures, and Data Analysis of Service Level Agreements and Key Performance Indicators. Mentored a team of 15 internal Customer Service Representatives to achieve high quality offerings to our clients, while managing a team of external Customer Service Representatives to provide 24/7/365 Emergency Support. Key contributor to the Business Development of the department, while maintaining client relations, managing Systems architectures, and Data Analysis of Service Level Agreements and Key Performance Indicators. Mentored a team of 15 internal Customer Service Representatives to achieve high quality offerings to our clients, while managing a team of external Customer Service Representatives to provide 24/7/365 Emergency Support.

• Emergency Claims Service Analyst

  • Feb 2010 - Aug 2011

  Responsible for Big Data Analysis of service deliverables, and operational objectives, as well as managing an external vendor team of customer service representatives. Responsible for Big Data Analysis of service deliverables, and operational objectives, as well as managing an external vendor team of customer service representatives.


TD Canada Trust
• Canada
• Entertainment Providers
• 300 - 400 Employee
• Customer Service Specialist

  • May 2009 - Jan 2010


Contact North

• E-learning
• 1 - 100 Employee

• Computer Technician

  • Jan 2000 - Jan 2005

  Maintained Network Status for Professors / Students Supervised Student Examinations / Assignments Maintained Network Status for Professors / Students Supervised Student Examinations / Assignments