Experience

Automotive Service Products
• United States
• Wholesale
• 1 - 100 Employee
• Customer Service Agent

  • Nov 2017 - Present

PrideStaff
• United States
• Staffing and Recruiting
• 700 & Above Employee
• Customer Services Agent

  • May 2017 - Nov 2017


Land Transportation

• United States
• Government Relations Services
• 1 - 100 Employee

• Billing Clerk

  • Mar 2015 - Sep 2016

  Prepared Drivers Paperwork for payroll Prepared Customer Invoices for billing. Processed and ensured accuracy and completion of orders and in system database. Prepared Drivers Paperwork for payroll Prepared Customer Invoices for billing. Processed and ensured accuracy and completion of orders and in system database.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• • Jul 2014 - Mar 2015

  Customer Service Representative - YP Program 2014 – 2015Scheduled Appointments for customer’s Digital Express Mailer via inbound phone.Customer Service, High Volume Call Center environment.Properly input and maintained customer information in database.

• • Oct 2012 - Jun 2014

  Processed customer orders for spring and fall initiatives.Assisted customer and sales reps with questions regarding accounts.Responsible for five of the top twenty accounts, managing all aspects of orders, shipments, tracking, and providing customer service.Created and Maintained spreadsheets for account managers.Processed and ensured accuracy and completion of orders and in system database.Uploaded all new customer item and cost change forms in P&G Company portal. Show less



Convergys - YP Program

• Email/Customer Service Agent

  • Oct 2009 - Sep 2012

  Assisted customers and sales representatives with questions regarding accounts. Processed 30 to 50 emails on a daily basis. Made outbound calls to customers for follow up customer service satisfaction. Go to person for questions from co-workers and management. Team Lead training of employees for new and changed processes. Outgoing communication to customers and sales representatives through emails. Chat Floor Specialist and Assistant Floor Supervisor Assisted customers and sales representatives with questions regarding accounts. Processed 30 to 50 emails on a daily basis. Made outbound calls to customers for follow up customer service satisfaction. Go to person for questions from co-workers and management. Team Lead training of employees for new and changed processes. Outgoing communication to customers and sales representatives through emails. Chat Floor Specialist and Assistant Floor Supervisor



Staffmark

• Staffing and Recruiting
• 1 - 100 Employee

• Administrative/Clerical Support

  • Sep 2008 - Oct 2009

  Updated pricing of products and assisted supervisor with clerical support. Assisted with stock inventory reports. Assisted with data entry of time sheets. Verification of Employment application packets. Updated pricing of products and assisted supervisor with clerical support. Assisted with stock inventory reports. Assisted with data entry of time sheets. Verification of Employment application packets.



EDAC Composites

• United States
• Manufacturing

• Shipping Coordinator

  • Sep 1989 - Aug 2008

  Prepared all documents for domestic and international shipments. Processed 30 – 60 shipments on a daily basis. Training and Development of new employees for shipping and invoicing procedures for cross training purposes. Performed final audit to ensure completion of all appropriate quality control documentation. Issue returned goods authorization for customer returns. Implemented Color Coded filing system for open and closed orders. Assisted as back up to sales clerical support, purchasing and receptionist. Created Shipping Manual for step by step procedures. Participated in Employee Involvement Teams. NAFTA and Export Shipping Documentation Seminars. Show less



Gibson and Perin

• Retail Store Manager and Sales Clerk

  • Sep 1984 - Aug 1989

  Customer Service and Sales Goal implementation. Training and Development of employees, maintained employee records. Balanced cash register and daily deposits. Maintained records for store productivity. Customer Service sales environment. Merchandising, Shipment processing and Loss prevention. Daily Operations, Cash and Credit Sales Audits. Customer Service and Sales Goal implementation. Training and Development of employees, maintained employee records. Balanced cash register and daily deposits. Maintained records for store productivity. Customer Service sales environment. Merchandising, Shipment processing and Loss prevention. Daily Operations, Cash and Credit Sales Audits.