Experience

Logistics Hub NG Technology

• Operations Team Lead

  • Jan 2022 - Present

  See to the smooth running of operations by aligning our activities with organisation goals. Ensure topnotch services are provided to our clients by providing adequate and above-par delivery services. Ensure efficient and effective execution of our last-mile delivery operations. Identify staffing needs for rider teams and manage the full recruitment lifecycle, from sourcing to onboarding. Oversee daily delivery operations to ensure timely and accurate order fulfillment. Responsible for the disbursement of funds to tackle maintenance and operating costs on a daily basis. Conduct interviews, assess candidate suitability, and select skilled riders to ensure a reliable and customer-focused delivery team.Lead, guide, and manage performance of rider teams, fostering a positive and productive work. Develop and implement operational procedures, guidelines, and best practices to enhance delivery efficiency and customer satisfaction.Monitor route optimization and provide solutions to address any delivery challenges. Collaborate with the management team to develop and execute strategic plans for business expansion and growth.Analyze market trends, competition, and customer feedback to propose innovative strategies that enhance Swift Logistics' market presence. Show less

• Operations Specialist

  • Apr 2021 - Apr 2022

  Collect, analyze, and interpret data to evaluate operational performance, identify areas for improvement.Prepare regular reports that details key performance metrics, operational achievements, and areas requiring attention.Optimize resource allocation, including riders and vehicles, to achieve maximum efficiency and cost-effectiveness.Collaborate with the logistics team to effect timely vehicle maintenance and ensure management fleet.Collaborate with customer service teams to address delivery-related inquiries, concerns, and feedback, ensuring a positive customer experience. Show less