Jovana Miletić
Human Resources Coordinator at Factory World Wide- Claim this Profile
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English Professional working proficiency
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Serbian Native or bilingual proficiency
Topline Score
Bio
Experience
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Factory World Wide
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Serbia
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IT Services and IT Consulting
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1 - 100 Employee
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Human Resources Coordinator
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Sep 2021 - Present
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ICL Services Serbia
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Serbia
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IT Services and IT Consulting
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1 - 100 Employee
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Administrative Manager
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Sep 2018 - Sep 2021
• Developing, reviewing, and improving administrative systems, policies, and procedures • Ensuring that operations adhere to policies and regulations • Moderating the local Intranet portal, ensuring timely update of the information, policies, and procedures • Keeping the records of working hours of all employees, paid, unpaid leave, and vacation • Organizing and calculating costs of business trips of employees • Preparing the business documents for submission for accountants • Direct communication and negotiations with all office suppliers, private insurance groups • Responsible person for health and safety on work • Preparation and participation in yearly internal and external audits • Facility management • Providing the necessary documentation and certificates of employment of employees in the Company • Creating the personnel files of employees and being responsible for their maintaining • Development of induction program for new employees (presentation, onboarding) • Keeping records and plans on budget of certifications and training for employees • Preparation of documents in the field of human resources (contracts, decisions about bonuses, annexes to work contract for increasing the salary, etc.) • Participation in talent acquisition process (interviews, selection process) • Development of “benefit package” for employees (private insurance, appropriate bonuses and compensations, rewards, etc.) • Event management (team buildings, celebrations, informal gatherings) • Logistical support to the Director, Head of operations, and Lawyer Show less
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Administration Manager
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Mar 2015 - Sep 2018
Carrying administrative duties such as filing, typing, copying, binding, scanning, etc. Writing letters and emails on behalf of other office staff Booking conference calls, rooms, taxis, couriers, hotels, etc. Processing expenses sheets and invoices Monitoring stationary levels and ordering office supplies Covering the reception desk when required Provide information to internal colleagues or external enquirers Handling sensitive information in a confidential manner Coordinating office procedures Supporting Management Accountants as required Check goods and order to be sure they have been received Maintain an overall standard of the office space Show less
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Alpha Bank Serbia
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Banking
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1 - 100 Employee
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Teller
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Mar 2009 - Jul 2014
Responsible for identifying, analyzing, selling and supporting cash management products and services to established business customers and targeted prospective corporate clients Working closely with relationship officers in attaining service charge and deposit goals Solidifying customer retention efforts by providing a superior level of customer service Assessing customer needs and recommends effective strategies Responsible for identifying, analyzing, selling and supporting cash management products and services to established business customers and targeted prospective corporate clients Working closely with relationship officers in attaining service charge and deposit goals Solidifying customer retention efforts by providing a superior level of customer service Assessing customer needs and recommends effective strategies
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BS Procesor
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Computer Hardware Manufacturing
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1 - 100 Employee
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Office Assistant
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Oct 2008 - Mar 2009
Managing office administration Ensuring adequate services for the customers Handling of all telephone enquiries and complaints Business correspondence Planning and organizing all business activities of the company and management Managing office administration Ensuring adequate services for the customers Handling of all telephone enquiries and complaints Business correspondence Planning and organizing all business activities of the company and management
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Argus tours
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Serbia
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Travel Arrangements
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1 - 100 Employee
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Travel Agent
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Feb 2008 - Oct 2008
Arranging flights, insurance and accommodation Using a booking system to secure holidays Collecting and processing payments Advising clients on travel arrangements, e.g. visas and passports Sending out tickets to clients Keeping clients up to date with any changes Dealing with complaints or refunds Arranging flights, insurance and accommodation Using a booking system to secure holidays Collecting and processing payments Advising clients on travel arrangements, e.g. visas and passports Sending out tickets to clients Keeping clients up to date with any changes Dealing with complaints or refunds
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Education
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College of Tourism, Serbia
Bachelor of Applied Science, Economics in tourism