Experience

Factory World Wide
• Serbia
• IT Services and IT Consulting
• 1 - 100 Employee
• Human Resources Coordinator

  • Sep 2021 - Present


ICL Services Serbia

• Serbia
• IT Services and IT Consulting
• 1 - 100 Employee

• Administrative Manager

  • Sep 2018 - Sep 2021

  • Developing, reviewing, and improving administrative systems, policies, and procedures • Ensuring that operations adhere to policies and regulations • Moderating the local Intranet portal, ensuring timely update of the information, policies, and procedures • Keeping the records of working hours of all employees, paid, unpaid leave, and vacation • Organizing and calculating costs of business trips of employees • Preparing the business documents for submission for accountants • Direct communication and negotiations with all office suppliers, private insurance groups • Responsible person for health and safety on work • Preparation and participation in yearly internal and external audits • Facility management • Providing the necessary documentation and certificates of employment of employees in the Company • Creating the personnel files of employees and being responsible for their maintaining • Development of induction program for new employees (presentation, onboarding) • Keeping records and plans on budget of certifications and training for employees • Preparation of documents in the field of human resources (contracts, decisions about bonuses, annexes to work contract for increasing the salary, etc.) • Participation in talent acquisition process (interviews, selection process) • Development of “benefit package” for employees (private insurance, appropriate bonuses and compensations, rewards, etc.) • Event management (team buildings, celebrations, informal gatherings) • Logistical support to the Director, Head of operations, and Lawyer Show less



Quercus d.o.o.

• Administration Manager

  • Mar 2015 - Sep 2018

   Carrying administrative duties such as filing, typing, copying, binding, scanning, etc.  Writing letters and emails on behalf of other office staff  Booking conference calls, rooms, taxis, couriers, hotels, etc.  Processing expenses sheets and invoices  Monitoring stationary levels and ordering office supplies  Covering the reception desk when required  Provide information to internal colleagues or external enquirers  Handling sensitive information in a confidential manner  Coordinating office procedures  Supporting Management Accountants as required  Check goods and order to be sure they have been received  Maintain an overall standard of the office space Show less



Alpha Bank Serbia

• Banking
• 1 - 100 Employee

• Teller

  • Mar 2009 - Jul 2014

  􀂃 Responsible for identifying, analyzing, selling and supporting cash management products and services to established business customers and targeted prospective corporate clients 􀂃 Working closely with relationship officers in attaining service charge and deposit goals 􀂃 Solidifying customer retention efforts by providing a superior level of customer service 􀂃 Assessing customer needs and recommends effective strategies 􀂃 Responsible for identifying, analyzing, selling and supporting cash management products and services to established business customers and targeted prospective corporate clients 􀂃 Working closely with relationship officers in attaining service charge and deposit goals 􀂃 Solidifying customer retention efforts by providing a superior level of customer service 􀂃 Assessing customer needs and recommends effective strategies



BS Procesor

• Computer Hardware Manufacturing
• 1 - 100 Employee

• Office Assistant

  • Oct 2008 - Mar 2009

  􀂃 Managing office administration 􀂃 Ensuring adequate services for the customers 􀂃 Handling of all telephone enquiries and complaints 􀂃 Business correspondence 􀂃 Planning and organizing all business activities of the company and management 􀂃 Managing office administration 􀂃 Ensuring adequate services for the customers 􀂃 Handling of all telephone enquiries and complaints 􀂃 Business correspondence 􀂃 Planning and organizing all business activities of the company and management



Argus tours

• Serbia
• Travel Arrangements
• 1 - 100 Employee

• Travel Agent

  • Feb 2008 - Oct 2008

  􀂃 Arranging flights, insurance and accommodation 􀂃 Using a booking system to secure holidays 􀂃 Collecting and processing payments 􀂃 Advising clients on travel arrangements, e.g. visas and passports 􀂃 Sending out tickets to clients 􀂃 Keeping clients up to date with any changes 􀂃 Dealing with complaints or refunds 􀂃 Arranging flights, insurance and accommodation 􀂃 Using a booking system to secure holidays 􀂃 Collecting and processing payments 􀂃 Advising clients on travel arrangements, e.g. visas and passports 􀂃 Sending out tickets to clients 􀂃 Keeping clients up to date with any changes 􀂃 Dealing with complaints or refunds