Experience

Commissions Inc. (CINC)

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Product Manager

  • Oct 2018 - Present

• Tier 3 Support/ Product Analyst

  • Nov 2016 - Oct 2018

• Director of Client Support

  • Sep 2015 - Nov 2016

• Customer Success Manager

  • May 2014 - Sep 2015



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Georgia Market Inventory Trainer

  • Apr 2013 - May 2014

  Teaching new hire Inventory Specialists to manage teams, create efficient processes to manage inventory levels, and relate how great inventory practices provide our customers with a top notch experience.

• Inventory Specialist

  • Oct 2009 - May 2014

  Lead and mentor inventory teams from 10 - 20 team members.• Responsible for informing and training sales team on newproducts.• Work closely with sales team, managers, technicians, and trainers, to ensure everyone is involved in creating good unit accuracy and shrink.• Responsible for receiving shipments, processing customer returns, counting inventory, reconciling variances, managing in store use and demo products, and visually setting up the store.• Key person in organizing large product launches for products like the iPhone and iPad.• Met and exceeded all inventory goals for Physical Inventory performed bi – annually.

• BOH Specialist

  • Mar 2008 - Oct 2009

  • Supported the Inventory Control Specialist in all daily inventory tasks.• Performed daily cycle and store-initiated counts.• Received freight shipments.• Worked closely with sales team, managers, technicians, and trainers, to ensure everyone was involved in creating good unit accuracy and shrink.• Created accuracy and shrink reports to share with other teams in the store.

• Specialist & Concierge

  • Oct 2007 - Mar 2008

  • Front line of technical support and was able to acknowledge and align with customer issues.• Troubleshot and fixed simple iPhone, Mac, and iPod issues before customer was referred to a Genius.• Performed excellent sales service to provide customers with the perfect solution for their technology needs.