Joshna Joseph
QA Tester at International Payment Services B.S.C. (C)- Claim this Profile
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Bio
Credentials
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Anti-Money Laundering (AML) (Middle East)
Thomson ReutersApr, 2022- Sep, 2024 -
Anti-Money Laundering Awareness Programme
Bahrain Institute of Banking and Finance (BIBF)Nov, 2021- Sep, 2024 -
Fraud Awareness
Thomson ReutersOct, 2021- Sep, 2024 -
FinTech: Foundations, Payments, and Regulations
Wharton OnlineApr, 2021- Sep, 2024
Experience
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International Payment Services B.S.C. (C)
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Bahrain
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Financial Services
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1 - 100 Employee
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QA Tester
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Oct 2022 - Present
Creation of Credit / Debit Cards Embossing of Credit, Debit, EMV & Contactless Cards Preparing and Implementing Test Plans ATM / POS Testing Creation of Credit / Debit Cards Embossing of Credit, Debit, EMV & Contactless Cards Preparing and Implementing Test Plans ATM / POS Testing
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SadadBahrain
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Bahrain
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IT Services and IT Consulting
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1 - 100 Employee
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Sr. Associate - IT Operations Support
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Dec 2020 - Jan 2023
Adding New Services in SADAD Payment Mobile Application/Kiosk. Addition of new features/services to SADAD Mobile Application Processing Benefit Pay, Covid Payments and POS transactions through interface. Monitoring Transactions and Repushing transactions in the queue. Client Support, Co-ordination between Customer Support Team and IT Department. Assistance and Support in descalating as well as resolving customer complaints. Creating User ID's and Access Management for Employees and Clients Adding New Services in SADAD Payment Mobile Application/Kiosk. Addition of new features/services to SADAD Mobile Application Processing Benefit Pay, Covid Payments and POS transactions through interface. Monitoring Transactions and Repushing transactions in the queue. Client Support, Co-ordination between Customer Support Team and IT Department. Assistance and Support in descalating as well as resolving customer complaints. Creating User ID's and Access Management for Employees and Clients
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Sr. Associate – New Products, Initiative & Operations
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Dec 2017 - Apr 2020
Assistance with Testing and Release as well as support in resolving Technical errors and difficulties with new products/mobile applications. Analyzing transactions and rejections reasons to provide proper resolution and also ensuring a smooth transition of process and approvals. Supporting team on various process flows and document/mailer creation. Educating team on New Products and process, Supporting branch staff with transaction and exchange rates. Preparing daily, weekly and monthly transaction reports. Show less
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Sr. Associate – Operations
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Nov 2012 - Dec 2017
Analyzing transaction and rejection reasons and provide resolution. Assistance for Technical error for new products. Ensuring smooth transition of process and approvals. Preparation of different documents for future purpose. Supporting team on various process flows and document/mailer creation. Educating team on new products. Sharing process notes & Mail communication. Approval and coordination with different teams. Preparing reports and sharing the same with Operation Head & General Manger. Show less
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Affiliated Computer Services
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Outsourcing/Offshoring
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1 - 100 Employee
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Transaction Processor
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Nov 2010 - Oct 2012
Performing routine transaction processing tasks of verifying insurance documents by meeting strict timelines. Cross-check for accuracy and ensure that sufficient details are provided for each transaction. Performing routine transaction processing tasks of verifying insurance documents by meeting strict timelines. Cross-check for accuracy and ensure that sufficient details are provided for each transaction.
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Education
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2007 - 2010
Mahatma Gandhi University, Kerala, India
Bachelor's degree, Economics -
Aquinas College, Edacochin, Cochin - 682 006
Bachelor of Arts - BA, Economics
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