Jose Thomas Nedumpuram, ITIL®
IT Manager / Microsoft Dynamics 365 Techno-Functional at Al Siddiqi Holding- Claim this Profile
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Bio
Credentials
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Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate
MicrosoftJun, 2022- Sep, 2024 -
Microsoft Certified: Dynamics 365: Finance and Operations Apps Solution Architect Expert
MicrosoftJun, 2022- Sep, 2024 -
ITIL®
AXELOS Global Best PracticeJun, 2019- Sep, 2024 -
Lean Six Sigma Green Belt Certification
Asian Institute of Quality ManagementNov, 2012- Sep, 2024
Experience
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IT Manager / Microsoft Dynamics 365 Techno-Functional
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Jan 2021 - Present
Duties & Responsibilities: • Direct and contribute to management strategic decisions about Information Management. • Design and implement Organization IT Security policies. • Plan and create annual IT budget. • Identification and adoption of new technologies and features in the existing IT Environment. • Implementation of D365 Finance, Fixed Assets, Sales Enterprise, HR & Payroll Modules and Approval Workflows. • Management of D365 Retail, Production, Inventory, Sales & Marketing Modules. • Creation of Financial reports using Microsoft Management Reporter. • Management of Magento Ecommerce websites. • Payment gateway integrations. • Deployment and configuration of Azure Infrastructure & AWS EC2 Infrastructures. • Deployment, configuration and customization of Microsoft PowerApps. • Deployment, configuration and customization of Power BI Reports. • Analyze the company’s business requirement and processes by document analysis, discussions and workflow analysis. • Create functional specifications for enhancements required for the organization which are developed by third-party developers. • Manage third-party program deployments for system design and quality assurance. • Communicate with users and other IT professionals to further determine program and system requirements for documenting and training purpose. • Work as a single point of contact for various internal & external projects. • Plan and execute the test life-cycle before implementing each customization cases to ensure the quality of enhancements before deploying it in the production environment. • Liaise between business and technical personnel to ensure mutual understanding of processes and applications. • Manage mid size IT project teams. • Resource allocation and management of the same. • Work with IT vendors for maintenance and support of company IT infrastructure. • IT Disaster Management (System & Network Resilience Strategies) Show less
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HyGreen Co.
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Qatar
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Hospitals and Health Care
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1 - 100 Employee
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IT Manager
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May 2017 - Jan 2021
Duties & Responsibilities:• Direct and contribute to management strategic decisions about Information Management.• Design and implement KPI's.• Implement PHP-Dynamics AX 2012 R3 integration Project for B2B E-Commerce website with payment gateway integration.• Implement Dynamics AX Mobile App Project.• Analyse the company’s business requirement and processes by document analysis, discussions and workflow analysis.• Create functional specifications for enhancements required for the organisation which are developed by third-party developers. • Manage third-party program deployments for system design and quality assurance. • Communicate with users and other IT professionals to further determine program and system requirements for documenting and training purpose.• Work as a single point of contact for various internal system projects.• Plan and execute the test life-cycle before implementing each customisation cases to ensure the quality of enhancements before deploying it in the production environment.• Create user training documentation.• Create proposals for network upgrades and system improvements to attain business practice standards by performing System behavior analysis.• Liaise between business and technical personnel to ensure mutual understanding of processes and applications.• Manage mid size IT project teams.• Work with IT vendors for maintenance and support of company IT infrastructure.• IT Disaster Management (System & Network Resilience Strategies)• Talent Acquisition Show less
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Microsoft Dynamics AX Techno Functional
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Mar 2015 - Jan 2021
Duties & Responsibilities:• Performed GAP analysis, studied previous ERP business processes and its complication to identify the issues for designing optimal system functionality for the new ERP.• End-to-End implementation of Microsoft Dynamics AX 2012 R3 Enterprise Resource Planning Software across DEV, UAT & PROD environments.• Automated Data migration process through a well-defined data migration approach from old ERP (True ERP) to Dynamics AX R3.• Install, configure and maintain Dynamics AX Enterprise portal.• SQL 2014 Database Management which includes assigning role security, scripting, performance monitoring & optimisation and database backup. • Deployment and configuration of default SSRS, AX SSRS and SSAS.• Deploy and configure Power BI & associated reports.• Create highly customized automated daily workflow reports, status reports, portfolio reports, financial reports and management reports using SSRS and Microsoft Management Reporter. • Customizing Dynamics AX 2012 R3 (Create custom functionalities, forms, AIF Services & integration and automate the maximum number of business process flows using X++). • Maintain Dynamics AX (User Management, Configuration and Deployment) across different instances (DEV, UAT & PROD) in Hyper-V.• Deploy, configure and maintain the following: - Domain Active Directory and Group policies - SMTP Server - Intranet websites using Microsoft IIS - Hyper-V Virtual Machines - Microsoft RemoteApp and Terminal server - Power BITraining Provided:• Employee training on multiple modules of Dynamics AX• Organization IT security policies.Reports created:Highly customized SSRS, Power BI & Microsoft Management Reporter such as:• Balance Sheet Report• Profit & Loss Report.• Complex Inventory Master Report• Highly customized automated PO, Quote, SO Confirmation & Invoice reports.• Weekly and Monthly Sales reports.• Weekly and Monthly portfolio reports• KPI Reports Show less
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System Administrator
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Nov 2014 - Mar 2015
Duties & Responsibilities:• Manage and configure True ERP: - Module configuration and Management - User security & role management - Create & customize reports SQL Reports• Active Directory User Management and role assignment• Company IT infrastructure configuration and management: - Cisco network - Dell Servers - Untangle firewall - Cisco VPN - Terminal Server and RemoteAppTraining Provided:• Employee training on usage of different modules of True ERP and Organization IT security policies Reports created:Highly customized SQL & True ERP Reports such as:• Inventory Reports• Highly customized PO, Quote and SO reports• Weekly and Monthly Sales reports (multiple reports based on multiple criteria’s)• Weekly and Monthly portfolio reports Show less
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Business Analyst
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Aug 2013 - Jul 2014
• Create the business architecture & process which is optimal for the company to grow at a faster & steady pace. • Create AS IS and TO BE Documents: Analyze client’s business requirement & processes through document analysis, interviews, workshops & workflow analysis to create the Functional Specification Documents and System Requirement Study Documents. • Communicate client’s business requirements to Project managers and internal teams by constructing easy-to-understand data & process models. • Responsible in monitoring and implementing guidelines for system and program deployment through creating and engineering detailed plans for system designing and testing which assures its quality as per standards. • Act as a central reference for managing system requirements and administering program specifications which are integral part for business decision process. • Developing, implementing and maintaining procedures, policies, and standards to continuously improve organizational efficiency, following the KPIs in timely manner to meet the project. • Offering strategic inputs in formulations and development of new and existing procedures, systems and projects to ensure maximum revenue generation and minimizing workflow/process time in parallel with a high efficient result. • Compliance analysis of client and in-house systems in order to facilitate integration of the same. • Worked as Lead for Quality Assurance division in the organisation. • Manage mid size team for QA & C • Review quality of all deployments on client server and ensure compliance to all project specifications and quality. • Create detailed test plan & test cases, manage the entire Software Testing Life Cycle (STLC), develop automation test scripts using various tools maintain high standards of quality for all products. • Worked as trainer for Tally Development Language for external and internal clients. • Central Repository management for all the projects of the organisation Show less
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Spectra Sales Coorporation
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1 - 100 Employee
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Project Engineer
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May 2011 - Jul 2013
• Provide on-time remote support for sales team in troubleshooting devices at customer premises. • Maintain smooth product flow. • Maintains known issue list for different chipset models and IC’s. • Discuss and report with senior management, the issues and serviceability of chipset updates. • Inventory Maintainance and documentation of IT domain of the company. • Applying network / hardware enhancements when required. • Implement and support the accounting software used by the company. • Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system • Create technical specification document by systematically capturing customer needs. • Analyse, formulate & monior business process, development & testing life cycles, procedures & work practice • Periodically evaluate the processes followed in-order to ensure optimal system performance • Responsible for deploying bug-free quality functional solutions by implementing well-structured system test plans. • Create Functional/Technical Specification, Software Requirement specification e.t.c for use by developers & QA team Reports Created: - Monthly portfolio reports - Weekly project report - Weekly risk and issue report Show less
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Education
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2011 - 2013
Bangalore University
Master of Business Administration (M.B.A.), International Finance and Systems -
2007 - 2011
University of Kerala
Engineer's Degree, Computer Science and Engineering -
2005 - 2007
Central Board of Secondary Education
Pre University, Mathematics,Computer Science, Physics and Chemistry
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