Joseph Villordon, MBA, REE, ITIL, COPC, CSSBB
Senior Vice President-Digital Transformation & IT Shared Services at Investment & Capital Corporation of the Philippines (ICCP)- Claim this Profile
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Bio
Credentials
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Microsoft Core Power
Trainocate Group -
Revit: AR and VR Workflows
LinkedIn -
COPC Certified Implementation Leader
COPC Inc. -
Licensed Electrical Engineer (REE)
Professional Regulation Commission -
Certified Six Sigma Blackbelt (CSSBB)
VMEdu Inc. -
ITIL v2
EXIN
Experience
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Investment & Capital Corporation of the Philippines (ICCP)
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Philippines
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Financial Services
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1 - 100 Employee
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Senior Vice President-Digital Transformation & IT Shared Services
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feb. de 2022 - - actualidad
Responsible for leading the Digital Transformation for the ICCP group of companies and building up the capabilities and technologies necessary to transform the organization to a state where it can effectively use the available methods, technologies, systems and data to improve Customer & Employee Experience and help drive Operational and Business Excellence.Heads the IT Shared Services group responsible for providing IT Infrastructure, Applications & Systems Management, Technology Implementation and Software Development services to the ICCP group of companies.
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Vice-Chair - External Affairs - BPAP Quality Council
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jul. de 2012 - - actualidad
The Vice-Chair for External Affairs is responsible for establishing relations with external industry associations, government agencies, academic institutions, and other relevant stakeholders in the industry to establish partnerships to drive the Quality Agenda and Roadmap for the Philippine Offshoring & Outsourcing Industry.Joseph is leading the Philippine Analytics Initiative for the IT BPO Association of the Philippines (IBPAP) Quality Council The Vice-Chair for External Affairs is responsible for establishing relations with external industry associations, government agencies, academic institutions, and other relevant stakeholders in the industry to establish partnerships to drive the Quality Agenda and Roadmap for the Philippine Offshoring & Outsourcing Industry.Joseph is leading the Philippine Analytics Initiative for the IT BPO Association of the Philippines (IBPAP) Quality Council
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AlphaSights
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United Kingdom
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Information Services
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700 & Above Employee
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Management Consultant
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jun. de 2021 - ene. de 2022
Provided Digital Transformation, Data Science, Automation as well as Domain and industry specific consulting services to Alphasights clients globally. Provided Digital Transformation, Data Science, Automation as well as Domain and industry specific consulting services to Alphasights clients globally.
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Tenet Healthcare
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United States
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Hospitals and Health Care
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700 & Above Employee
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Senior Director
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abr. de 2020 - may. de 2021
Responsible for leading the Innovation & Digital Transformation & Capability Dev't Journey of Tenet Health Shared Services & Conifer Heath Systems (RCM) Global center as well as its establishment & stabilization as it evolved through the Build & Stabilize, Improve & Optimize, and Innovate & Transform stages.Implemented the GBC Operational Model to enable the effective management & ongoing operation of the GBC organization.Responsible for Data Science & Analytics, Automation, Operational Excellence / Continuous Improvement, Quality, Project Management/Transitions/PMO, Service Reporting, Workforce Management, & Knowledge Management. The Automation team is responsible for providing Automation & Digital Transformation Solutions to operations & the GBC enterprise.The Data Science & Analytics team offers Analytics as a service to the GBC & Tenet organization providing end to end Analytics & Data Science capabilities. The team provides operations analytics, employee experience analytics, customer experience (CX)) analytics using Data science methods and technologies to turn data into insights, and working with the stakeholder organizations to translate insights into action.The OpEx Team is responsible for setting up & implementing the Continuous Improvement Capability (Kaizen program and the Lean Six Sigma Program). The Quality capability is responsible for the implementation Customer Satisfaction survey, NPS & VoC framework, as well as running risk based process / QA assessments.The Transitions/Project Management/PMO team manages the transition of work going into the GBC & provide project management services to the enterprise. The Service Reporting Team facilitates the preparation & implementation of Operations Reviews, Monthly Business Reviews & Quarterly Business Reviews. It also maintains the Metrics Catalog for the organization.The Workforce Management Team provides daily, weekly WFM reports to Operations as well as seat capacity management and allocation
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VXI Global Solutions, LLC
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Director, Global Business & Service Excellence
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ene. de 2020 - abr. de 2020
Responsible for driving Business and Service Excellence within the VXI organization. Engages Departments and Accounts to assess and correlates KPI and metrics performance leading to actionable insights and Continuous Improvement actions and projects using the Lean Six Sigma Methodology. Directs a team leading the analytics and business intelligence globally for VXI to drive business and service performance through business insights. Responsible for helping heads of departments and functions make smarter data & insights driven decisions internally as well as improve Employee Experience within the Organization as well as externally for its accounts, clients and customers to improve Customer Experience, accuracy, speed of delivery and effectiveness through changes and implementations of processes and systems.Leveraging on the Data Science & Analytics Center of Excellence present information & insights back to C-Level Executives & Vice-Presidents so that they understand how to be more successful in their respective areas of responsibility, ensuring that smarter decisions are being made. Drives insights to action through the Robotics Process Automation Center of Excellence in order to leverage Artificial Intelligence and RPA to improve Customer Experience & Employee Experience
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Director, Data Science & Analytics Global Center of Excellence
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ene. de 2020 - abr. de 2020
Responsible for setting up the Data Science & Analytics Global Center of Excellence to support VXI Clients and Global Sites across the U.S., Jamaica, Guatemala, and the Philippines.Responsible for developing & sustaining the team of experienced Data Science & Analytics Professionals, and building the Data Science & Analytics service portfolio.The Global Data Science & Analytics COE is responsible for delivering Analytics projects for Business Functions and Clients of VXI as well as responding to client queries , request for proposals, and developing end-to-end Data Science & Analytics solutions.
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Director, Robotics Process Automation Global Center of Excellence
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ene. de 2020 - abr. de 2020
Responsible for the Digital Transformation of VXI and its accounts and customers by leveraging on the Robotics Process Automation CoE and Data Science & Analytics CoE he established for the company.He set up the Robotics Process Automation / Artificial Intelligence Global Center of Excellence to support VXI Clients and Global Sites across the U.S., Jamaica, Guatemala, and the Philippines, as well as establishing RPA/ AI Commercial Service & Product Portfolio positioning RPA as a Service and RPA products as part of VXI’s commercial offerings.Responsible for establishing the team of experienced RPA Professionals, and building the service portfolio.The Global RPA COE is responsible for delivering RPA projects for Business Functions and Clients of VXI as well as responding to client queries , request for proposals, and developing end-to-end automation solutions.
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Johnson & Johnson
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Law Practice
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1 - 100 Employee
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Director, Service Performance Management-Global Site Management
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oct. de 2017 - jul. de 2019
Took on an additional role as Global Service Performance & Reporting Lead for Global Site Management Function partnering with the Global Site Management Leadership to ensure that the strategic goals and objectives of the Site Management functions are met across different Global Services sites (Tampa, Bogota, Prague, Suzhou, and Manila). Led the global initiative to transform the Site Management KPIs and Quarterly Business Review process to improve site governance and strategic relevance.
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Director, Service Performance Management-Global Contact Center
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oct. de 2017 - jul. de 2019
Took on an additional role to be the Global Service Performance & Reporting Lead for Global Contact Center and partnered with the Global Contact Center Leader to facilitate the Management Business Reviews and Quarterly Business Reviews, provides data analytics and data driven insights to the Global Contact Center Leadership.
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(Manila) Site Leadership Team
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mar. de 2017 - jul. de 2019
Appointed to sit in the Manila Site Leadership team in behalf of Strategy and Operations, representing the different S&O capabilities (Service Performance, Continuous Improvement, Transition/PMO, Training, Change & Communications, Quality) to ensure consistency across sites, drive the One J&J way of working, culture, and engagement and help breakdown functional silos, drive decisions for the site, drive the implementation of the We Belong initiatives to make the Manila Site a “great place to work” and drive the Site Credo action plans and model the CREDO decision making.
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Director
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jul. de 2016 - jul. de 2019
Provides overall leadership and direction to the cross-functional Service Performance organization located in Asia Pacific. He oversees the service performance program for the J&J Global Services organization for the HR, Finance, Procurement, and Real Estate/Facilities shared services.
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Director, Service Performance Management & Reporting- Asia Pacific
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jul. de 2016 - jul. de 2019
Responsible for Service Performance Management, Reporting & Analytics for the Global Shared Services Organization in the Asia Pacific, working with various Executive stakeholders across the different functions.Provides overall leadership, direction & management to the cross-functional Service Performance team located in the Asia Pacific (Regional Geo Role) for HR, Finance, Procurement, Contact Center and Site Management. Supports the Management Business Reviews and Quarterly Business Reviews, provides data analytics and data driven insights to regional leaders and stakeholders.
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Director, Service Performance Management - Global Finance Services
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jul. de 2016 - jul. de 2019
Led the Global Service Performance Management Capability for Global Services Finance Organization partnering with the Finance Function Service Delivery Executives (VP’s & Senior Directors) in ensuring that the Service and Business Outcomes are meeting company established targets & goals, facilitates the root cause analysis and escalation process for performance that are below targets, partner on key business initiatives and projects to ensure that the organization meets it’s strategic goals and objectives.Partners with the Global Process Owner to ensure in the definition, maintenance, reporting & analytics of KPIs & Metrics for the finance organization to ensure that the process is quantitatively management, improved and optimized over time.
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Director, Strategy & Operations Leader for the Asia Pacific
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jul. de 2016 - jul. de 2019
Responsible for Strategy & Operations for the Global Services Organization in the Asia Pacific; Responsible for the Data Driven Digital Transformation of the Johnson & Johnson Global Services organization, leading the enterprise Data Science and Analytics initiative to establish an Enterprise Data Lake (Cloudera) as a single source of truth supported by an automated Data Visualization Technology (Tableau). Leads the Asia Pacific Strategy and Operations group, that provides the service support capabilities to the overall shared services organization such as Transition/PMO, Continuous Improvement, Training, Change & Communications, Service Quality, and Service Performance-Reporting & Analytics.Represents the Strategy and Operations organization in the Manila and China Site Leadership Teams.
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Director, Service Performance Management, Reporting & Analytics
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jul. de 2016 - jul. de 2019
Responsible for the Data Driven Digital Transformation of the Johnson & Johnson Global Services organization, leading the enterprise Data Science and Analytics initiative to establish an Enterprise Data Lake (Cloudera) as a single source of truth supported by an automated Data Visualization Technology (Tableau). Joseph is functionally responsible for Service Performance Management, Reporting, & Analytics for the Global Services Finance Organization (Global Role) as well the Global Site and Global Contact Center Organization (Global Role). He provides overall leadership, direction & management to the cross-functional Service Performance organization located in the Asia Pacific (Regional Geo Role) in providing Data Visualization services via Service Performance Dashboards, Analytics and Insights on key performance indicators. He oversees the service performance program for the J&J Global Services organization for the HR, Finance, Procurement, Contact Center and Site Management shared services for the Global Center in Manila, the regional Center in Suzhou, China, and the Local Centers in India, Japan, ANZ, as well as SEA and North Asia.His team provided Data Visualization services across the different functions within Global services in in response to their descriptive and diagnostic analytics requirements.Joseph led the development of the Data Science Capability in 2017 for the Service Excellence Team skilling up a team of functional analysts to Data Analysts skilled in Tableau, Alteryx, & Cloudera EDL leading to the establishment of the Global Reporting and Analytics Team in Manila in 2018 supporting the Global Enterprise Analytics Platform. Joseph continued the capability development initiative into advance/predictive analytics.
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Asia Pacific Regional Leadership Council
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jul. de 2018 - ene. de 2019
Appointed to sit in the Asia Pacific Regional Leadership Council in behalf of Strategy and Operations, representing the different Strategy & Operations capabilities (Service Performance, Continuous Improvement, Transition/PMO, Training, Change & Communications, Quality) responsible for governance and decision making on initiatives and issues with the purpose of determining the strategic and operational direction for the Region achieving the Global Services / “Enterprise Standards of Productivity” Vision and Mission with focus around Talent, Culture & Engagement, and Performance.Joseph owned the Innovation & Continuous Improvement area for the Regional Leadership Council, providing executive oversight on the deployment and launch of the “We innovate” program of Global Services for the Asia-Pacific
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Global Product Owner, Global Services Enterprise Analytics Program
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ene. de 2018 - jul. de 2018
Took on an on top role to as Global Product Owner for the Global Services Enterprise Analytics Program based in New Brunswick, New Jersey; the Global Product Owner responsibility covers the formation of the Product Vision based on the requirements from stakeholders and end users in order to maximize the value of the minimum viable product coming out of the project and developing a Product Roadmap to evolve the product over time to meet the strategic and operational needs of the Global Service Organization;
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Global Business Owner, Global Services Enterprise Analytics Program
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ene. de 2018 - may. de 2018
Took on an on top role to as Global Business Owner for the Global Services Enterprise Analytics Project based in New Brunswick, New Jersey; Joseph worked with the overall Project Leader to optimize project resources and work with the Project stakeholders and customers to define the Business Strategy for Data Visualization and Business Reviews at the Executive level within Global Services and to ensure that the Analytics Platform is able drive value to its intended users and support the strategic goals and objectives of this stakeholders; the role is also responsible in ensuring that the project has Executive Leadership support and Buy-in across the different functions (Finance, Procurement, HR, Contact Center and Site Management) as well as within the Executive Leadership Team
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Parsimony Inc.
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United States
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IT Services and IT Consulting
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Director
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oct. de 2015 - jun. de 2016
Responsible for developing and executing the strategies and directing operations for the Analytics, Quality, Lean Six Sigma, and Project Management Practice.Ensures all business goals and objective are met.Works with other executives to sustain and grow the service and business.Provides management consulting to key clients and accounts. Responsible for developing and executing the strategies and directing operations for the Analytics, Quality, Lean Six Sigma, and Project Management Practice.Ensures all business goals and objective are met.Works with other executives to sustain and grow the service and business.Provides management consulting to key clients and accounts.
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Hewlett-Packard
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United States
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Information Technology & Services
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300 - 400 Employee
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Global Senior Manager, WW Strategy & Operations - Quality, Metrics & Analytics, & Continuous Imp
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nov. de 2014 - oct. de 2015
Joseph leads and manages a Global Team of Service Delivery Resources, Quality Managers, Consultants, and Six Sigma Blackbelts from India, China, Philippines, Argentina, Costa Rica, Poland, Egypt, Australia, New Zealand transforming and supporting both Global Delivery (Offshore) Centers and Regional Delivery (Near-shore) centers globally.Joseph also manages the PMO and Delivery Management Office Support Team for the APJ Region covering Australia, New Zealand, China, Japan, India, Taiwan, Hongkong, Singapore, Thailand, Philippines, Indonesia and the rest of Southeast Asia.Driving business outcomes in Customer Satisfaction, Service Quality (reducing defects and eliminating RED projects and engagement) and Productivity improvement to improve the cost competitiveness of HP Services while driving optimal stakeholder value as well as improving the risk posture of the Services Organization.Joseph is responsible for defining the Strategy for Quality, Metrics & Analytics, PMO Improvement & Transformation and well as leading a global team to implement and operationalize and sustain the strategy and plans for Quality, Metrics & Analytics, improvement & Transformation. The Team also monitors the health of projects for Global Delivery and trigger corrective interventions, proactive risk management, or drive continuous improvement across these engagements.
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Regional Service Delivery Line of Business Manager for Quality & Innovation Services (Tower Manager)
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nov. de 2012 - oct. de 2014
As Regional Service Delivery Line of Business Manager for Quality & Innovation Services the Hewlett-Packard (HP) Global Delivery Application Services for the Philippines Center and South Pacific Region (composed of Adelaide, Australia and Christchurch New Zealand)Joseph was in-charge of the entire business unit driving toward attaining the Strategic and Operational / Balanced Scorecard goals. Accountable for meeting growth, utilization, cost of the workforce, attrition targets as well as meeting Customer Satisfaction, SLAs and delivery excellence targets, as well as capability and people development targets, providing Quality & Innovation services to Global Delivery, South Pacific and the 3 Customer Regions (APJ, EMEA, NALA). Driving the strategic objectives & initiatives in terms of Sales & Revenue growth, strategic capabilities, Global Standardization. The scope includes 3 sites in the Philippines and locations in Christ Church New Zealand and Adelaide, Australia, managing 70+ Quality Professionals and Lead Technologists supporting the Philippines and the South Pacific Region as well as resources deployed to provide quality services to the NALA, and EMEA regions
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Worldwide Transformation Leader,Industrialized Delivery System (IDS)- Quality & Delivery Excellence
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jun. de 2012 - oct. de 2014
Joseph leads nearly 200 Quality & Delivery Excellence Practitioners across the 6 Global Delivery Hubs (India, China, Philippines & AP South, EMEA, Argentina, Costa Rica), 7 Global Quality Functions (Audit, Quality Consulting, Metrics, Tools & Automation, Continuous Improvement, Knowledge Management & Delivery Excellence Governance), & a Transformation Program to industrialize delivery through Globally consistent processes and methods, automated & lean delivery.
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Chief Technology Officer (CTO) & Innovation Leader
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jun. de 2011 - oct. de 2014
leads the Chief Technology Office (CTO) for the Philippine Center, which delivers and maintains the technology strategy of the center by providing leadership to the Technical Community; generate, leverage, and protect IP, and establish, influence or support the technical strategy.As Chief Technology Officer (CTO) for the Philippine Center, Joseph leads a team of Lead Technologists to manage and drive the Technology Strategy of the Philippine Center. Owns the Technology Roadmap for the Philippine Center covering the deployment of HW SW Technologies (Application Lifecycle Management, HP Service Manager, HP PPMC) integrated with Enterprise Technologies (SAP Solution Manager), HP internal IP (internally developed tools), and Open source accelerators. Oversees the Technologies Community and the Technical Career Path Program. Leads and Drives the Innovation program for the Philippines Centers working with fellow CTOs from other countries and Global and Regional CTOsAs Innovation Leader, Joseph provided oversight to the Innovation Program for the Philippine Center & managed the Innovation Program Office which aims to drive grass roots, technology, & business innovation activities for the country.
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Enterprise Testing Services Director & Global Account Delivery Manager
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nov. de 2011 - ene. de 2013
Joseph managed the Global Enterprise Testing Service Line for one of HP's largest accounts, the Procter and Gamble Account. The Enterprise Testing Service Line organization is composed of Teams in the UK, Canada, Costa Rica, Argentina, Brazil, Egypt, Poland, India, China & the Philippines. He is responsible for the Overall Enterprise Testing Strategy, Growth, Service Delivery and Operations as well as Customer & Stakeholder Management for the Account. He was accountable Revenues, Margins, and Cost, including Revenue Growth Targets, Customer Satisfaction, Customer Escalation Management and Go to Green initiatives, meeting Service Levels, Account & Service Expansion, joint customer strategy roadmaps as well as operational targets like billability, utilization, Cost of the Workforce, capability. The Testing Director role is responsible for developing and overseeing the implementation of the the Global Enterprise Testing Strategy of the Account which covers Testing service portfolio, Testing as a Service, Test Factory, End-to-End Testing Automation and Testing Center of Excellence Strategies.The Global Account Delivery Manager Role is resposible for running the Testing Services Business for the Account such are driving Revenue Growth, managing Cost, maintaining and improving profitablity of the service line.
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Practice Leader & Service Delivery Manager, Quality Services
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feb. de 2011 - oct. de 2012
He manages a team of senior Quality Managers and multiple quality programs and builds organizational capability and maturity by driving key certification (industry, vendor, and internal strategic capability certifications) initiatives and deploying process and quality frameworks in the BAS PH organization. These industry certifications include CMMI Level 3 v1.2, CMMI Maturity Level 4 and CMMI Maturity Level 5 Certifications, ISO27001 Information Security and ISO20000 IT Service Management certifications. Vendor certification covers SAP Applications Management Service Provider administered by SAP. The Internal Strategic Capability Certifications includes Application Testing Center of Expertise Capability Certification (Testing COE) and the Java Center of Expertise Capability Certification covering Applications Development and Applications Management (Java COE – AD-AM), and the Project Program Management (PPM) COE.The quality and capability programs include the Lean Sigma / Six Sigma Program, Knowledge Management Program, High Maturity Program, Statistical Management Program, Organizational Innovation Deployment Program, Enterprise Testing Methodology deployment, HP Global Method Framework Deployment, Enabling Global & Delivery Excellence EDGE) Framework Deployment .Joseph was tasked to centralize the PMO Set-up for PH, integrating the different PMO teams under a common process, tooling and operating framework.He also provides consulting services and due diligence services to external customers and various HP regions and organizations.
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Quality Manager / Center Info Security Management Representative
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dic. de 2006 - ene. de 2011
Oversees and Manages Quality Operations, Process, Metrics, Tools, Knowledge Management, Information Security Management activities in the organization. Drives and oversees CMMI , ISO20000, ISO27001 initiatives
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Vice-President
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ene. de 2011 - nov. de 2013
The Vice President position supports the Chapter President in running the Chapter. Represents the Chapter in Regional and International meetings and conferences. The Vice President position also chairs the Benchmarking and Training Committee. The Vice President position supports the Chapter President in running the Chapter. Represents the Chapter in Regional and International meetings and conferences. The Vice President position also chairs the Benchmarking and Training Committee.
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IBM
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IT Services and IT Consulting
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1 - 100 Employee
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IT / ISS Manager
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oct. de 2003 - dic. de 2006
As IT Manager, managed Internal IT Operations, including IT Help Desk operations, Onsite IT Support, Server deployment and management, Network management, Data Center Management, and Email Management.As Project Manager, Managed customer project implementation and SW Product Development Projects such as : Custom Applications Development, Application Enhancements, Data Center Implementation, ERP implementation and enhancement, Transition and Transformation, IT Service Set-up.etc As IT Manager, managed Internal IT Operations, including IT Help Desk operations, Onsite IT Support, Server deployment and management, Network management, Data Center Management, and Email Management.As Project Manager, Managed customer project implementation and SW Product Development Projects such as : Custom Applications Development, Application Enhancements, Data Center Implementation, ERP implementation and enhancement, Transition and Transformation, IT Service Set-up.etc
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Assistant Vice-President / General Manager
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jul. de 2001 - oct. de 2003
Focused on the Design, Development, Production, Sale, Implementation and Warranty Support of Telecom, Manufacturing, and Industrial Power devices He managed and was accountable for the Overall operations of the company which includes the production and assembly operations, project management group, Service and Warranty Group, the Sales Group, and the Administration and HR group. Product lines handled: Generator Systems, ATS, UPS, Surge Suppression, Building and Cellsite Management Systems, Telecom Antennas, Air-conditioning Automation and Controls, etc.Also nanages Engineering Activities (Research and Development, Design, Manufacturing, Quality Control, Service OperationsEngaged in Business Development, Marketing and Customer Pursuit Activities- developed business cases for potential foreign partners who wants to penetrate the Philippine market- Managed the IT and Telecom accounts.- Managed Product Conceptualization (in-house), Internalization (imported) and specification (customized) - Oversee Engineering, Production, Installation and Service Support activities of the Digital Transfer switch and Transient Voltage Surge Suppressor- Oversee the product internalization activities- Led the Thermal Imaging project, the team conceptualized a locally developed thermal imaging device for Fever detection developed jointly with the University of the Philippines - National Institute of Physics – Instrumentation Laboratory• September 2001 – June 2002 : Product Manager: Power Quality-TVSS• September 2001 – June 2002 : Project Management Group Head • August 2001 – 2003 : Quality Management Representative (QMR) ISO 9001:2000 • July 1 2001 – September 2001 : Systems and Engineering Manager
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Timex Corporation
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United States
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Appliances, Electrical, and Electronics Manufacturing
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Design Engineer
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abr. de 1997 - jul. de 2001
Designed Printed Circuit Boards and Watch Modules for Microprocessor based Digital wrist instruments (such as Digital Compass Watch, Datalink Watch, Heart Rate monitor, Flix switch..etc)Performed Functional testing on digital wrist instrument, FMEA, FEA, DOE etc. Designed Printed Circuit Boards and Watch Modules for Microprocessor based Digital wrist instruments (such as Digital Compass Watch, Datalink Watch, Heart Rate monitor, Flix switch..etc)Performed Functional testing on digital wrist instrument, FMEA, FEA, DOE etc.
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Education
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2022 - 2022
Metropolitan School of Business & Management (UK)
Professional Certificate in Business Intelligence & Data Warehousing, Data Modeling/Warehousing and Database Administration -
1998 - 2001
University of San Carlos
MBA, Operations, Six Sigma -
1992 - 1997
University of San Carlos
Bachelor of Science in Electrical Engineering, Power Systems, Power Quality, Pnuematics -
1988 - 1992
Don Bosco Technical College
High School, Electro-Mechanics / Electrical
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