Experience

Mevsar Consulting Group

• Poland
• Business Consulting and Services
• 1 - 100 Employee

• IT Support Engineer

  • Feb 2023 - Present

  -computer networks - installing, configuring and maintaining computers in large organisations desktop support - providing direct user assistance contract hardware maintenance - working for a business with contracts to maintain and repair computer hardware -Installing and configuring computer hardware, software, systems, networks, printers, and scanners Monitoring and maintaining computer systems and networks -Responding in a timely manner to service issues and requests -Providing technical support across the company (this may be in person or over the phone) Setting up accounts for new users -Repairing and replacing equipment as necessary .Responsibilities keep computer systems running smoothly and ensure users get the maximum benefit from them install and configure computer hardware operating systems and applications -monitor and maintain computer systems and networks talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues -troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required -provide support, including procedural documentation and relevant reports -follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications -set up new users' accounts and profiles and deal with password issues -respond within agreed time limits to call-outs work continuously on a task until completion (or referral to third parties, if appropriate) -prioritise and manage many open cases at one time rapidly establish a good working relationship with customers and other professionals, such as software developers -test and evaluate new technology conduct electrical safety checks on computer equipment. Show less