Experience

NuMSP

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Solutions Architect

  • Feb 2023 - Present

  New Orleans, Louisiana, United States - Responsible for creating all new client agreements - Perform needs assessments for new solutions - Work with service team to ensure solution feasibility - Create implementation processes for projects - Assist inside & outside sales teams with solution design - Maintain strong understanding of industry best practices - Maintain strong understanding of internal service offerings - Meetings with prospects to discuss solutions/offerings - Act as a high level technical… Show more - Responsible for creating all new client agreements - Perform needs assessments for new solutions - Work with service team to ensure solution feasibility - Create implementation processes for projects - Assist inside & outside sales teams with solution design - Maintain strong understanding of industry best practices - Maintain strong understanding of internal service offerings - Meetings with prospects to discuss solutions/offerings - Act as a high level technical resource when needed - Evaluation of potential new products - Improvement of internal processes where possible

• Service Delivery Director

  • Jun 2021 - Present

  651 Leson Ct, Harvey LA 70058 - Establish strong customer relationships - Reach out to every client by phone at least once monthly - Assess client needs and make recommendations based on those needs - Work with potential new clients in conjunction with the development team - Research potential solutions for client needs - Create quotes, typically for new hardware, software or subscriptions - Ensure that NuMSP is meeting the standard our clients set

• Field Service Technician

  • Aug 2020 - Jun 2021

  New Orleans, Louisiana, United States - Manage and troubleshoot client devices and services - Install, upgrade or repair software based on user need - Make and receive calls to and from clients for service requests - Visit client sites for issues that require onsite maintenance - Manage storage space on servers and workstations as needed - Manage tickets/service requests in a timely fashion - Document my process for each ticket/service request - Setup new PCs according to both company and client standards … Show more - Manage and troubleshoot client devices and services - Install, upgrade or repair software based on user need - Make and receive calls to and from clients for service requests - Visit client sites for issues that require onsite maintenance - Manage storage space on servers and workstations as needed - Manage tickets/service requests in a timely fashion - Document my process for each ticket/service request - Setup new PCs according to both company and client standards - Install remote agents, ensure Office is licensed, install other required software, etc. - Deploy new PCs and servers at client sites - Manage Active Directory users, groups and computers - Assign correct DNS settings, group policy, add client machines, etc. - Manage Microsoft Office 365 users and groups - SharePoint, OneDrive, Licensing, Security, etc. - Manage Windows and Linux based backup devices - VPN server/client management for Cisco, SonicWall, Fortinet, etc. - Hardware issues, perform hardware diagnostics when required - Install/Upgrade PC components - HDDs, SSDs, GPUs, RAM, Batteries, etc. - Virtualization management, including ESXi and HyperV



United Cerebral Palsy

• United States
• Non-profit Organizations
• 700 & Above Employee

• Processor

  • Jul 2016 - Sep 2019

  Mobile, Alabama Area - Electronics Recycling and Processing. - Inspection of recycled items for potential resale. - Any IT related tasks presented: - Fixing computer problems, printers, security system, etc. - Any and all other functions typically performed: - Picking up recyclables from the local area. - Separating and Sorting items. - Disassembly of specific items (computers, battery backups, servers, etc.).