Experience

Michael E. DeBakey Veterans Affairs Medical Center in Houston

• Hospitals and Health Care
• 500 - 600 Employee

• Administrative Officer

  • Jun 2020 - Present

  • Coordinates and implements all the administrative activities of the service• Reviews and updates of all Standard Operating Procedures (SOP) related to property management, GIP and/or related information systems, and warehouse/distribution functions. Submits and monitors work orders. Ensures all staff use TMS and monitor TMS use, training completions and accomplishments• Provides for the overall administrative management of the Logistics Service. Exercises independent and creative judgment in accomplishing major duties which may include interpreting administrative policies, developing local polices, defining administrative requirements, and/or providing advice to the Chief on related issues• Establishes internal procedures to secure adequate control in terms of deadlines, progress reports, and directives and uses own initiative in developing procedures which will increase the general flow of information and overcome bottlenecks in the administrative process• Monitors, coordinates and tracks all on-going and projected personnel actions and continuously apprises management of status. Maintains files and documents on all personnel actions, and coordinates actions with appropriate staff or supervisor• Completes and reviews reports; analyzes trends, timeliness of processing actions, and status of numerous actions and identifies deficiencies or discrepancies; recommends plans to improve efficiency of processing actions and solutions to eliminate recurrence of unfavorable conditions• Manages budget formulation and execution for a changing budget of administrative expenses involving different funding sources, and participates with managers in reviewing needs, plans, and goals to develop budget data and justification for review and approval• Prepares budget estimates based on historical information and identifies need for changes. Interacts and negotiates on adjustments or reprogramming of funds in support of major program changes or requirements. Show less

• Secretary - Logistics Department

  • Oct 2019 - Jun 2020

  • Assisting all supervisory personnel in successfully completing all administrative matters, includingdelegated responsibility for specific resource management functions• Provide guidance and follow-up on the interpretation of administrative directives and instructions• Identify and resolve problems arising from internal administrative management activities• Perform and provide liaison with the other sections or Care / Service Lines to resolve related administrativeissues and problems• Utilize Automated Data Processing (ADP) systems such as Microsoft Office Suite to include MS Word,Excel, PowerPoint, and Publisher• Draft new, and revise current memos, standard operating procedures, reports, etc.• Review and analyze existing reports and documents to detect and eliminate conflict or duplication• Compose replies to routine correspondence not requiring the attention of staff members.• Review outgoing correspondence prepared for signature of the Chief, Deputy Chief, and Division Chiefs forproper format, grammar, spelling, punctuation, correct attachments, dates, etc• Utilize WebHR, HR Smart, and LEAF portal to upload human resource management request documents,performance appraisals, memorandums, and other HR related applications• Timekeeper for the entire department• Establish and maintain office filing systems• Generate, coordinate processing, and review corresponding documents and reports• Track and replenish office equipment and supplies• Prepare agenda and minutes for the monthly CPRC and Equipment meeting(s)• Schedule, conduct, and monitor interviews for Logistic management team• Develops and implements a correspondence suspension system to track and control records on allincoming/outgoing correspondence and action documents for follow-up to ensure timely action or reply• Coordinates and implements all the administrative activities of the service with the Administrative Officer Show less

• Medical Support Assistant - Prosthetics Department

  • Oct 2017 - Oct 2019

  • Assist with projects with Prosthetics Representativeo Clothing Allowance Program o Home Improvements & Structural Alterations (HISA)o Home Oxygeno Stand Down for Consult Management• Schedule outpatient appointments/follow-up appointments for patients using the appointment scheduling menu of VISTA/DHCP; in a timely manner • Validate the accuracy, timeless and confidentiality of all patient encounters relative to data capture, insurance capture, registration, eligibility, appointment management and pre-registration/demographics • Assist with MyHealtheVet enrollment and authentication, secure messaging, and means testing • Complete means testing in a timely and proficient manner • Mail out letters to patients about scheduling, walk in clinic’s, no shows, and unable to contact • Ensure on a daily basis that the patients are no-showed, assigned, or un-assigned • Make previous and daily calls to patient’s reminding them of scheduled appointments. • Resolve queries/consults with purchasing agent personnel and in-house clinical team • Maintain effective relationships with management officials, employees, patients, volunteers, visitors, and external contacts • Answer telephone calls in a professional and timely manner and ensures the message is relayed to the proper staff for appropriate handling• Follow up to ensure data/reports are completed and processed by due dates • Maintain security of patient information, annual HIPAA training and compliant with all required guidelines • Assist with inventory management and distribution of diabetic shoes and inserts • Assisting with Timekeeper and the Personal Identity Verification badge back-up personnel • Generate, coordinate processing, and review correspondence, documents, and reports • Track and replenish office equipment and supplies • Customer service liaison in the service, handles and maintains communication with veterans, PSAS staff, Prosthetic Manager, facility leadership, and service organizations. Show less



Paradigm CSI Inc.

• Clinical Research Associate

  • 2015 - Present

  • Monitor investigative sites for GCP compliance according to SOPs and/or protocol and sponsor guidelines • Obtain, review and process regulatory and administrative documents from investigative sites • Attend Investigators Meetings • Resolve site issues, questions and requests • Review and verify completed CRFs and clinical data • Resolve queries with study site personnel and in-house clinical team • Complete monitoring trip reports • Work with management to ensure accurate and timely effort reporting on all clinical research projects • Manage project budgets, schedules, and contracts for multiple sites • Input research data and metrics into databases • Manage personnel and workflow issues Show less



S & M Transport

• Belgium
• Freight and Package Transportation

• Office Manager

  • 2014 - Oct 2017

  • Supervise day to day operations of S&M Transport • Process and bill invoices to local oil and gas companies • Perform clerical duties and operational responsibilities • Calculate mileage to process payroll for delivery drivers and owner operators • Process accounts receivables and ensure all accounts are up to date with payments • Prepare payroll for 30+ drivers • Keep all drivers’ records up to date according to Department of Transportation guidelines • Communicate information between customers, gas stations, and gas terminals to ensure exceptional service Show less



Regions Financial Corporation

• Branch Service Leader / Operations Manager

  • 2010 - 2014

  • Lead and direct teller staff and teller operations while supporting policies and procedures within the branch• Perform operational duties and teller duties throughout the day• Oversee all teller related tasks in addition to all branch operational and compliance related tasks• Serve as a liaison between branch and Regional Operations Manager• Disseminate information on procedural and operational changes\• Train and mentor new hires for Branch Service Leaders and tellers• Support sales process through referrals, conduct observations and coach teller staff • Work with corporate support departments to ensure procedural consistency, adherence to internal controls and compliance regulatory requirements• Lead the teller operations in the branch Show less

• Head Teller / Vault Teller

  • Jul 2008 - Feb 2010

  • Assist customers with transactions, disperse money to customers and record the transactions in accordance with well-defined policies and procedures• Process of deposits and lending transactions at teller window and drive-thru• Responsible for cash funds for teller drawer, ATM, and vault while balancing daily and assisting individual accounts• Order branch supplies and prepare the work schedule for the entire branch• Assists branch leadership with new business development• Educates and advises customers on Regions Consumer and Business products and services, including all loan and deposit types• Assist the personal banker in daily duties as well as assist the Branch Service Leader in pulling and preparing reports (general reports, overdraft reports, safety box reports)• Educates customers on emerging technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier• Provides a consistent optimal customer experience, including handling customer’s transactional needs. This may include sharing responsibility for greeting customers and processing basic transactions to ensure customers bank when, where, and how they want• Owns and resolves customer issues• Refers customers to an internal team of experts when additional financial goals and needs are recognized• Ensures safe and sound banking practices including adherence to all applicable laws and regulations• Assist with monthly branch reviews• Mentor new hires including but not limited to training of EDGE® and RConnect® system, reviewing policies and procedures, and reviewing the responsibilities of a Regions employee when it comes to great customer service Show less

• Teller / Vault Teller

  • Jan 2004 - Jul 2008

  • Assist customers with transactions, disperse money to customers and record the transactions in accordance with well-defined policies and procedures• Process of deposits and lending transactions at teller window and drive-thru• Responsible for cash funds for teller drawer, ATM, and vault while balancing daily and assisting individual accounts• Assists branch leadership with new business development• Educates and advises customers on Regions Consumer and Business products and services, including all loan and deposit types• Assist the personal banker in daily duties as well as assisting the Head Teller in pulling and preparing reports (general reports, overdraft reports, safety box reports)• Educates customers on emerging technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier• Provides a consistent optimal customer experience, including handling customer’s transactional needs. This may include sharing responsibility for greeting customers and processing basic transactions to ensure customers bank when, where, and how they want• Owns and resolves customer issues• Refers customers to an internal team of experts when additional financial goals and needs are recognized• Ensures safe and sound banking practices including adherence to all applicable laws and regulations• Assist with monthly branch reviews• Mentor new hires including but not limited to training of EDGE® and RConnect® system, reviewing policies and procedures, and reviewing the responsibilities of a Regions employee when it comes to great customer service Show less