Senior Developer Team Lead

• Mar 2023 - Present

- Developing and maintaining high-quality software applications, ensuring they are scalable, efficient, and maintainable.- Collaborating with cross-functional teams, including designers, product managers, and other developers, to ensure project goals and timelines are met.- Participating in code reviews, providing feedback and recommendations to other team members to ensure code quality and maintainability.- Mentoring junior developers, providing guidance and support as they grow in their roles.- Staying up-to-date with emerging technologies and industry trends, and making recommendations on how to incorporate them into existing projects or new initiatives.- Identifying and resolving technical issues or bugs, and ensuring timely resolution of production issues.- Working with stakeholders to understand and document project requirements, and proposing technical solutions that meet those requirements.- Participating in project planning and estimation, providing technical insights and recommendations to ensure realistic timelines and budgets. Show less

Senior FullStack Developer

• Sep 2021 - May 2023

Frontend Developer

• Jul 2022 - Dec 2022

Developing the next way to share ownership within organizations and companies. By building community and giving ownership over employees and associates. Developing the next way to share ownership within organizations and companies. By building community and giving ownership over employees and associates.

Five9 Engineer

• May 2021 - Aug 2022

- Manage the Five9 Implementation - Create Software Solutions using Five9 APIs -Implementation management support for Five9 and CRM integrations and fixes. -Led outbound first call resolution strategies to improve customers satisfaction and reduce incorrect call volume routing - Manage the Five9 Implementation - Create Software Solutions using Five9 APIs -Implementation management support for Five9 and CRM integrations and fixes. -Led outbound first call resolution strategies to improve customers satisfaction and reduce incorrect call volume routing

Senior Full Stack Developer

• Mar 2021 - Jun 2022

- Work with front-end and back-end technologies based on JavaScript. I - Work with ReactJS complete-enterprise application with excellent performance with context API, redux, and/or xstate, besides following best practices in terms of security and accessibility. - In the backend, I create nodejs applications for REST and GraphQL APIs. - Working with a team following Agile / SCRUM principles - Work with front-end and back-end technologies based on JavaScript. I - Work with ReactJS complete-enterprise application with excellent performance with context API, redux, and/or xstate, besides following best practices in terms of security and accessibility. - In the backend, I create nodejs applications for REST and GraphQL APIs. - Working with a team following Agile / SCRUM principles

Support Systems Specialist

• Jan 2021 - Mar 2021

- Administration of support systems across multiple channels company-wide, new users onboarding, training, systems management- Providing technical support for all support applications in the company. - Follow up the day-to-day execution and monitoring of application changes, performance, ad-hoc data analysis, reporting (daily, weekly, monthly, quarterly, etc.), - Troubleshooting of production issues, and operational support across multiple company departments.

Contact Center System Technician

• Aug 2019 - Jan 2021

Fullstack Javascript Developer

• Jun 2018 - Mar 2021

* Develop user interfaces using React/React Native, HTML, CSS, and JavaScript. * Implement front-end logic with JavaScript, Redux, or Context API. * Integrate APIs using Axios or Fetch. * Build server-side apps with Node.js, Express. * Interact with databases like MongoDB or PostgreSQL. * Debug and troubleshoot using Chrome DevTools or React Developer Tools. * Write and execute tests using Mocha. * Manage code with Git, GitHub, or GitLab. * Participate in code reviews to improve quality and learn best practices. * Stay up-to-date with trends, libraries, and best practices in JavaScript, Node.js, React, and React Native ecosystems. * Document code and collaborate with cross-functional teams to ensure seamless integration and timely project completion. Show less

Analista de Gestion de Cuentas CAM

• Aug 2016 - May 2018

-Properly track and document problems/resolutions via a Service Desk software application.-Responds to customer requests timely and efficiently, adhering to established SLAs.-Provide user support, customer service and be able to troubleshoot system access issues, conducts end-user training and communicate effectively with internal and external departments.-Assists in system security, access control and account maintenance; coordinates access control functions.-Develops, implements, and maintains documentation of processes, procedures, standards, and guideline relating to Information Security. -Executes standard operating procedures (SOPs) and work instructions to meet established service level agreements (SLAs).-Guarantee the approvals accordingly with the Policy (account management, segregation of duties, provisioning, Identity, access, revocation, other).-Assurance processes (identities, accesses, profiles). Show less

Pasante de Auxiliar de Gestión de Cuentas

• Mar 2016 - Jul 2016

Check request forms of access of internal systems and give, modify and remove it.