Jorgia Herrin

Recruitment Resourcer at IntelliSource
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Contact Information
us****@****om
(386) 825-5501
Location
Chandler, Texas, United States, US

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Experience

  • IntelliSource
    • United States
    • Outsourcing and Offshoring Consulting
    • 100 - 200 Employee
    • Recruitment Resourcer
      • Mar 2021 - Present
  • Swan Transportation Services
    • United States
    • Freight and Package Transportation
    • 100 - 200 Employee
    • Truck Coordinator/Customer Requests
      • Feb 2020 - Mar 2021
  • Unemployed
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Unemployed
      • Jan 2020 - Feb 2020
  • PrimeSource/Crocs
    • Call Center Supervisor
      • Nov 2017 - Jan 2020

      • Surpasses all call center guidelines • Resolves customer inquiries and complaints via Salesforce, eBay, PayPal, and Channel Advisor • Manages high call and email volumes • Handles fraudulent orders • Global eBay representative • Processes Europe refunds • Processes Google returns • Surpasses all call center guidelines • Resolves customer inquiries and complaints via Salesforce, eBay, PayPal, and Channel Advisor • Manages high call and email volumes • Handles fraudulent orders • Global eBay representative • Processes Europe refunds • Processes Google returns

  • Crocs
    • United States
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • B2B Coordinator/Admin
      • Nov 2015 - Dec 2017

      • Elevated our product and marketing capabilities • Provided customers with up-to-date product information • Drove efficient and effective operations across the globe by promoting B2B usage • Monitored B2B emails and resolved customer issues • Elevated our product and marketing capabilities • Provided customers with up-to-date product information • Drove efficient and effective operations across the globe by promoting B2B usage • Monitored B2B emails and resolved customer issues

  • IntelliSource / Crocs
    • Operations Admin/Quality Assur. Supervisor
      • Jan 2015 - Sep 2015

      • Maintained up-to-date knowledge of product and service changes• Handled customer complaints through social media• Offered training for staff to ensure quality performance

    • US Email Supervisor
      • Nov 2013 - Jan 2015

      • Established ownership over team productivity• Managed work flow to exceed quality service goals• Created email templates for CSR’s to use with customers

Education

  • Brownsboro High School
    High School Diploma, General Studies
    2008 - 2012

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