Experience

Pioneer Medical Group
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Executive Director

  • Jan 2022 - Present


Humana

• Brazil
• Professional Training and Coaching

• Analyst - Network Operations Professional II

  • Sep 2018 - Jan 2022

  •Build and update QuickBase platform applications including Visit Tracker, Escalations, and Provider Outreach to centralize data, standardize reporting, and ensure AHCA compliance. •Manage and train over 150 users in QuickBase applications. •Lead a team of eight to update and ensure data integrity of centralized Provider Database with over 17,000 records across all lines of business. •Create and analyze reports utilized by leadership using Provider data to identify market trends and opportunities. Show less



Tampa General Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Revenue Cycle Fellow

  • Sep 2017 - Sep 2018

  •Performed data analysis using denials, claims, procedure volume, and other data to identify trends and issues using Excel. Presented findings to Revenue Cycle department and TGH leadership. •Developed and analyzed monthly revenue cycle reports for Revenue Cycle departments. •Managed Revenue Cycle vendor implementation projects, coordinating logistics with stakeholders. •Performed data analysis using denials, claims, procedure volume, and other data to identify trends and issues using Excel. Presented findings to Revenue Cycle department and TGH leadership. •Developed and analyzed monthly revenue cycle reports for Revenue Cycle departments. •Managed Revenue Cycle vendor implementation projects, coordinating logistics with stakeholders.



ConnectWise

• United States
• Real Estate
• 1 - 100 Employee

• Education Consultant

  • Mar 2016 - Sep 2017

  •Created client training lessons and instructional videos using Microsoft PowerPoint and video editing software, detailing product functionality and processes.•Spearheaded creation of interactive account mapping instructional guide for use by ConnectWise users to simplify setup of GL module and improve best practice adherence.•Led internal trainings for all new colleagues.•Developed 3-day educational itinerary for IT Nation 2017, which hosts over 2,500 partners.

• Business Consultant

  • Feb 2015 - Mar 2016

  •Analyzed business processes of new users and develop customized plan to implement software.•Utilized process improvement strategies to streamline business operations and reduce system inefficiencies.•Identified potential challenges that may affect implementation project, including current business practices or staff resistance.

• Support Consultant

  • Feb 2014 - Feb 2015

  •Aided partners with their support needs through telephone/email support and live chat. •Educated coworkers on support processes through in-house training sessions.



Florida Hospital Tampa

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Process Improvement Intern

  • May 2017 - Aug 2017

  •Created process maps of operating room supply chain process through observation and interviews. •Developed new supply chain process through use of Lean and Six Sigma principles. •Engaged in Lean Rapid Process Improvement Workshop to implement supply chain processes. •Created process maps of operating room supply chain process through observation and interviews. •Developed new supply chain process through use of Lean and Six Sigma principles. •Engaged in Lean Rapid Process Improvement Workshop to implement supply chain processes.



UF Dance Marathon

• United States
• Fundraising

• Internal Communications Director

  • Apr 2012 - Apr 2013

  Responsible for development of event timeline and supervision of all internal teams throughout the year leading up to the event. Also responsible for coordination of captains, staff and internal fundraising efforts. Responsible for development of event timeline and supervision of all internal teams throughout the year leading up to the event. Also responsible for coordination of captains, staff and internal fundraising efforts.



UF Interfraternity Council

• Vice President of Membership

  • Nov 2011 - Nov 2012

  Act as liaison between all IFC chapters and the University, coordinating the logistical aspects of rush as well as heading a PR campaign to encourage non affiliated students to participate in recruitment. Act as liaison between all IFC chapters and the University, coordinating the logistical aspects of rush as well as heading a PR campaign to encourage non affiliated students to participate in recruitment.