Experience

GRIMM (SMFS, Inc.)
• United States
• IT Services and IT Consulting
• Cyber Physical Security Researcher

  • Dec 2020 - Present

SJA Solutions
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Systems Administrator

  • Jan 2019 - Dec 2020


XL Machine

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• IT Professional

  • Jan 2018 - Jan 2019

  • Provide T1 and T2 end user support • Install and support business specific software such as Minitab, JobBOSS, Mastercam, Solidworks, Knowledgsync, AutoCad, Bartender, etc. • Maintain and configure network printers to including features such as scan to file, secure print, email, fax, and other printing configurations. • Recommend specs, build, and deploy user PCs and laptops based on intended application • Create and maintain users and computers in an AD environment. • Maintain operating system and application software patching and updates. • Install and maintain a small deployment of Cisco Meraki switches and access points. • Other tasks including networking CNCs, lathes, and mills. Both modern and legacy hardware Show less



MPI Research

• United States
• Research Services
• 300 - 400 Employee

• Technical Analyst

  • Sep 2017 - Nov 2017

  • Deployed machines to end users with Symantec Endpoint hard drive encryption and RSA SecureID token VPN access. • Troubleshot issues with installations of user specific software including but not limited to Microsoft Office, Adobe Suite, Imagescope, Exylims, and legacy programs. • Transferred user accounts between machines using Windows Easy transfer tool and C Share • Transferred Outlook email accounts between machines including archive .pst files. • Scheduled appointments for deployments for over 50 end users including company executives. • Utilized Windows Remote Desktop Protocol to acquire user specific program installations and requirements • Degaussed unneeded hard drives. Show less



Campspot

• United States
• Software Development
• 1 - 100 Employee

• Software Support Specialist

  • Sep 2016 - Jul 2017

  • Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. • Developed reputation as an efficient service provider with high levels of accuracy. • Gathered and verified all required customer information for tracking purposes. • Defused volatile customer situations calmly and courteously. • Accurately documented, researched and resolved customer service issues. • Identified chronic customer issues by creating and maintaining customer complaint log. • Managed high call volume with tact and professionalism. • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues. • Installed system software, including Splashtop, LogMeIn, Join.me, Google Chrome, and Adobe Reader. Show less



Steeltech Ltd.

• Technology Liaison / IT Support Generalist

  • May 2014 - Jan 2016

  • Served as a direct representative between Steeltech and Guardian Soft to ensure that all data collected over the last 16 years was collected and transferred accurately into the new database software as we migrated systems. • Developed a new numbering system for more than 13,000 part numbers to be used in the new database software. • Provided unofficial tier 1 technical support on 11 work stations, two servers (Windows Server 2003, Windows server 2012) and 4 network printers. • Installed and maintained software and operating systems on 14 company computers. • Initially started as an outside sales representative and transitioned into IT support during the ERP migration Show less