Experience

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  Wells Fargo

  • Business Excution Manager
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  Wells Fargo Home Mortgage

  • West Des Moines

  • Business Systems Consultant

    • Aug 2011 - Present
    • West Des Moines

    Wells Fargo Home Mortgage August 12, 2011 – PresentBusiness Systems ConsultantWorking in the Borrower Communications Department to build and upgrade financial documents, mortgage statements, tax forms, streamline and document production processes, and provide UAT/Regress...

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  Aviva Life Insurance Company

  • Business Analyst

    • Mar 2011 - Jun 2011

    As a business analyst at AvivaUSA I am working with accounting operations on a new Oracle R12 General Ledger system. I monitor a help desk for new reported defects, I conduct User Acceptance Testing, submit journal entries, work with subject matter experts to map business events, and I work with ...

• 

  CDS Global

  • Senior Account Manager/Business Analyst

    • Jun 2009 - Nov 2010

    Implemented our client’s technology and marketing requirements at CDS through the use of Business Analyst knowledge areas, tools, and techniques. • Using Business Analyst methodologies, submitted system enhancements using Stakeholder Elicitation for Business Requirements, gathering Functional/Non...

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  CDS-Global

  • Senior Account Executive

    • Nov 2003 - Jun 2009

    Senior Account ExecutiveManaged, mentored, and lead, eight account managers and seven high-profile publisher accounts including: Wenner Media, Future US, OK Magazine, ESPN, Boston Common Press, and Discover Magazine, among others. • Ensured client marketing initiatives were met and exceeded expectations by overseeing production activities, deadlines, quality control, and deliverables by numerous departments and vendors.• Provided on-going, exhaustive status reports to upper management and the client, and resolved team issues in a timely manner.• Empowered managers to embrace change, take risks, and excel.• Worked to enhance processes corporately, reduce errors, increase efficiency, lower expenses, and improve both client and CDS-Global margins.• Managed and surpassed contractual Service Level Agreements – SLA’s.• Presented annual client business reviews, and compiled contract renewal client performance dynamic reviews. Resulting in renewal of 3-5 year contracts.• Presented and represented client services in new business acquisition meetings. Detailing the account team dynamic to the perspective clients directly.• Worked with department heads and marketing to expand the products and services ancillary sales to my clients.

  • Account Executive

    • May 1996 - Nov 2003

    Account ExecutiveA key leadership position within CDS. Responsible for multiple publisher accounts. Managed a team of nine exceptional managers and analysts. • Liaison between CDS and our publisher accounts, responsible for managing daily production, system enhancements, project management, client service levels, quality improvement, and team development.• Provided reporting and analysis, and facilitated their marketing efforts, in spite of “restrictive legacy systems”. • Conducted client visits, presentation, training sessions, and sales calls.

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  Life Fulfillment Services LLC

  • Senior Fulfillment Facilitator

    • 1966 - 1985