Experience

Respondez

• United Kingdom
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• • Dec 2010 - Present

  After my ongoing successes delivering results, I am now responsible for a total of 60 sales agents selling multiple products and have 4 direct reports. I have a reputation for delivering to expectations. I have successfully implemented several pilot teams and made them sustainable increasing FTE through constantly delivering to target and expectations ensuring quality, compliance, and TCF is never compromised. I use my learning & development background to my advantage and share the knowledge I have gained coaching and developing my peers in performance management and ensure the sales workforce is a developing one. I provide regular Learning and Development supporting staff with the opportunity to reach their goals with the business vision at heart. I tailor communication across the business and externally with our clients. I am culturally aware through my experience of working in the UK, Europe and internationally in India. Show less

• • Jun 2008 - Jun 2011

  I was responsible for the Learning and Development of the business. I conducted training needs analysis. I was dependable for the seamless transfer of delegates from training to operations. I created a learning & development culture that supported business development by providing employees with the right tools for the job to deliver results whilst generating increased revenue. I created a development initiative focusing on effective coaching methods, performance management, and personal effectiveness. The journey took a synergistic approach to support all Managers in the continuous development of the company. I regularly reviewed performance improvement through consolidation of coaching and training which continuously reinforced the L&D culture I had created and ensured it was perpetually maintained and I added value to the business. Show less



Orange Personal Communications Services Limited

• Operational Trainer

  • Jan 2002 - Jul 2008

  I worked within the Sales and Loyalty training team, here I worked for 4 years developing the UK operations across the country from north to south also with our offshore partners. I played a key part in a huge developmentel project to enhance customer satisfaction, performance and create more time for people development. I supported the implementation of outsourcing various parts of the business to New Dehli India. Here I spent 6 months making it a sucesss. This was done through training, coaching and building strong working relationships. My responsibilities included:  Delivering a wide variety of training solutions both classroom and e-learning solutions  Providing and seeking regular specific feedback, ensuring I adapt my design and delivery approach to suit different learning styles  Evaluating training sessions and making recommendations aimed at achieving continuous improvement in design and delivery  Supporting offshore trainers in preparation for accreditation of delegates, ensuring consistent training is delivered in line with business objectives  Conducting lead the leader sessions with the UK and India training teams  Coaching team leaders and coaches on managing / coaching their teams  Design and deliver management development workshops to 1st & 2nd line managers ensuring outputs are in line with the business vision/mission  Reinforcing cultural change Show less