Experience

realme Indonesia

• Indonesia
• Computers and Electronics Manufacturing
• 200 - 300 Employee

• Assistant Sales Manager E-Commerce

  • Jun 2022 - Present

  1. Overseeing day-to-day operations and the sales2. Following and developing the sales process/developing effective sales strategies3. Managing key accounts4. Ensure adherence to company policies

• Business Development for Branch Expansion

  • Jun 2019 - May 2022

  1. Planning, Analysis and recommendation for setup 32 branches around Indonesia.2. Financial management including budgeting and forecasting expense. 3. Location Survey and negotiate rent price with landlord4. Collecting RFI & RFQ and choosing vendor for renovation also control process renovation until finish.5. Delivering objectives to strict budgets, deadlines and service level agreements.6. Coordinated with related department to ensure Service Center human resource met the requirement for running branch.7. Established standards, tool and procedures for branch.8. Monthly KPI to measures and analyzes branch performance.9. Identify potential problem and issues through CSAT Score.10. Maintained Customer Satisfaction above 95% and ensure top rank in southeast Asia ratings.11. Conducting Service workflow analysis to improve efficiency.12. Provide expert advice and support to branch leader.13. Monthly inspect by visiting service center. Show less



OPPO Indonesia

• Indonesia
• Telecommunications
• 700 & Above Employee

• Project Management Specialist

  • Oct 2018 - May 2019

  1. Working with key stakeholders to define requirement and delivery milestones for new service ( Authorized realme Service Center )2. Defined and implemented numerous common process from scratch.3. Communicate, negotiated and fully responsibilities for cooperation contract.4. Collaboration with other department to support for this service system performance.5. Inspected and review realme service policy and service flow for Authorized service center.6. Reporting, identify, evaluate and manage issues also providing solution to improve the service.7. Manage 117 Authorized Service Center and maintain CSAT Score up to 95%. Show less

• Business Development Specialist

  • Mar 2016 - Sep 2018

  1. Survey, negotiate, Renovation QC & Manage Service Center Area Jakarta ( 13 Branch ), Central Java ( 11 Branch ) & Kalimantan ( 15 Branch ).2. Financial management including budgeting and forecasting expense3. Manage, Control and Evaluation to Increase Service Quality.4. Increase Customer Satisfaction from 80% up to 95%



Guangdong Power Industry Fuel co.,LTD Indonesia office

• Assistant Manager

  • Jun 2011 - Feb 2016

  1. Update day-to-day coal loading activity to ensure finish on time. 2. Assisted Manager to maintain multiple meeting with supplier coal. 3. Collecting , Analysis and Summarize HBA price / Market price / Market information and regulation. 4. Reporting progress of coal loading at site. 5. Collecting, Manage and Summarize monthly operational expenses 6. As verbal translator of Mandarin & Bahasa 1. Update day-to-day coal loading activity to ensure finish on time. 2. Assisted Manager to maintain multiple meeting with supplier coal. 3. Collecting , Analysis and Summarize HBA price / Market price / Market information and regulation. 4. Reporting progress of coal loading at site. 5. Collecting, Manage and Summarize monthly operational expenses 6. As verbal translator of Mandarin & Bahasa