John Tutt
CEO & President, North America at Club Assist- Claim this Profile
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Bio
Chris Little
I worked with John for 5 years at RAC Rescue and RAC Autowwindscreens. John is a highly motivational leader, with an adept skill for developing high performing teams & delivering exceptional business results. As Operations Director at RAC Autoindscreens, John was critical in sponsoring a significant level of business transformation to very successful outcomes, including: Change to 1000 Tech's T&C's, new operating model for Fitting Centre network and increased productivity of technicians. John's leadership style is open, supportive and empowering, which allows his team to deliver exceptional results for the business. John is a real strategic thinker who is exceptionally focused on translating strategy into tangible business results. He was a highly effective leader and I would strongly recommend him to any business looking for a results driven Operations Director or MD.
Bill Duffy
John is a first class operator of the highest integrity and quality.John joined me as my first new Board appointment after I became MD at the most difficult time possible in this company's history. We had to create a completely new leadership team to lead our 2,000 colleagues and network of 160+ branches and win back the trust of our major customers and establish a new brand in a very competitive and fragmented market place. John did an immense job. He created and lead his new team and transformed the operational network and customer support into an efficient top class organisation which had pace and ambition to continuously improve. He would be an asset to any organisation.
Chris Little
I worked with John for 5 years at RAC Rescue and RAC Autowwindscreens. John is a highly motivational leader, with an adept skill for developing high performing teams & delivering exceptional business results. As Operations Director at RAC Autoindscreens, John was critical in sponsoring a significant level of business transformation to very successful outcomes, including: Change to 1000 Tech's T&C's, new operating model for Fitting Centre network and increased productivity of technicians. John's leadership style is open, supportive and empowering, which allows his team to deliver exceptional results for the business. John is a real strategic thinker who is exceptionally focused on translating strategy into tangible business results. He was a highly effective leader and I would strongly recommend him to any business looking for a results driven Operations Director or MD.
Bill Duffy
John is a first class operator of the highest integrity and quality.John joined me as my first new Board appointment after I became MD at the most difficult time possible in this company's history. We had to create a completely new leadership team to lead our 2,000 colleagues and network of 160+ branches and win back the trust of our major customers and establish a new brand in a very competitive and fragmented market place. John did an immense job. He created and lead his new team and transformed the operational network and customer support into an efficient top class organisation which had pace and ambition to continuously improve. He would be an asset to any organisation.
Chris Little
I worked with John for 5 years at RAC Rescue and RAC Autowwindscreens. John is a highly motivational leader, with an adept skill for developing high performing teams & delivering exceptional business results. As Operations Director at RAC Autoindscreens, John was critical in sponsoring a significant level of business transformation to very successful outcomes, including: Change to 1000 Tech's T&C's, new operating model for Fitting Centre network and increased productivity of technicians. John's leadership style is open, supportive and empowering, which allows his team to deliver exceptional results for the business. John is a real strategic thinker who is exceptionally focused on translating strategy into tangible business results. He was a highly effective leader and I would strongly recommend him to any business looking for a results driven Operations Director or MD.
Bill Duffy
John is a first class operator of the highest integrity and quality.John joined me as my first new Board appointment after I became MD at the most difficult time possible in this company's history. We had to create a completely new leadership team to lead our 2,000 colleagues and network of 160+ branches and win back the trust of our major customers and establish a new brand in a very competitive and fragmented market place. John did an immense job. He created and lead his new team and transformed the operational network and customer support into an efficient top class organisation which had pace and ambition to continuously improve. He would be an asset to any organisation.
Chris Little
I worked with John for 5 years at RAC Rescue and RAC Autowwindscreens. John is a highly motivational leader, with an adept skill for developing high performing teams & delivering exceptional business results. As Operations Director at RAC Autoindscreens, John was critical in sponsoring a significant level of business transformation to very successful outcomes, including: Change to 1000 Tech's T&C's, new operating model for Fitting Centre network and increased productivity of technicians. John's leadership style is open, supportive and empowering, which allows his team to deliver exceptional results for the business. John is a real strategic thinker who is exceptionally focused on translating strategy into tangible business results. He was a highly effective leader and I would strongly recommend him to any business looking for a results driven Operations Director or MD.
Bill Duffy
John is a first class operator of the highest integrity and quality.John joined me as my first new Board appointment after I became MD at the most difficult time possible in this company's history. We had to create a completely new leadership team to lead our 2,000 colleagues and network of 160+ branches and win back the trust of our major customers and establish a new brand in a very competitive and fragmented market place. John did an immense job. He created and lead his new team and transformed the operational network and customer support into an efficient top class organisation which had pace and ambition to continuously improve. He would be an asset to any organisation.
Experience
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Club Assist
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Netherlands
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Fundraising
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1 - 100 Employee
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CEO & President, North America
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Sep 2017 - Present
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Executive Vice President of North America
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Jul 2013 - Present
The position has P&L responsibility for the North American Operations of Club Assist and is accountable for achieving the business growth agenda across the region. This role is responsible for the provision of products and services to support the motoring clubs across North America. The role involves leading the North American team, driving a strong culture with of customer service, a ‘one team philosophy’, and embedding operational excellence across the region.
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Vice President Global Business Development
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Apr 2008 - Jun 2013
Responsibilities: 1. Reporting to the CEO, Club Assist Pty 2. Responsible for developing and implementing Road Service and Auto Glass Operations globally. 3. Full P&L responsibility for the Auto Glass Operations. 4. Managing Director of RACQ Auto Glass 5. Account Management with all major Insurance and Fleet customers. 6. Relationship Management with Senior Motoring Clubs throughout Asia Pacific, USA and Europe 7. Growing the business on a Global basis, including the… Show more Responsibilities: 1. Reporting to the CEO, Club Assist Pty 2. Responsible for developing and implementing Road Service and Auto Glass Operations globally. 3. Full P&L responsibility for the Auto Glass Operations. 4. Managing Director of RACQ Auto Glass 5. Account Management with all major Insurance and Fleet customers. 6. Relationship Management with Senior Motoring Clubs throughout Asia Pacific, USA and Europe 7. Growing the business on a Global basis, including the USA, Canada, Europe and New Zealand. 8. Increasing Club Member value and retention. 9. Leading the cultural change programme. 10. Developing and leading all major change projects
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RAC
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United Kingdom
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Vehicle Repair and Maintenance
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700 & Above Employee
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OPERATIONS DIRECTOR - RAC Autowindscreens
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Apr 2003 - Mar 2008
Key Responsibilities 1. Reporting to the Managing Director. 2. Responsible for the complete 24/7 customer journey which included Manufacturing, Supply Chain & Distribution, Contact Centre, Customer Services, Resource Planning, Training & Development and Network Operations of 127+ UK Service Centres . 3. Turned around poor reputation business with declining sales and profits, grew sales from £93m to £120m and established the business on an excellent platform for future… Show more Key Responsibilities 1. Reporting to the Managing Director. 2. Responsible for the complete 24/7 customer journey which included Manufacturing, Supply Chain & Distribution, Contact Centre, Customer Services, Resource Planning, Training & Development and Network Operations of 127+ UK Service Centres . 3. Turned around poor reputation business with declining sales and profits, grew sales from £93m to £120m and established the business on an excellent platform for future growth. Market share grew from 23% to 30%. 4. Lead the design and delivery of a major change program that changed the business model that has and will continue to deliver significant colleague, customer and financial benefits paying back the c£15m investment. 5. Lead the transformation of the confidence of colleagues and customers by installing new values and processes and rooting out unacceptable business practices. 6. Won the 2006 and 2007 Fleet News Award for the Best Windscreen Repair and Replacement Company and the Commercial Fleetworld Environmental Award 2006. 7. Won and retained major customer contracts, such as Norwich Union, Saga, CIS and Admiral Insurance. 8. Successfully implemented new working arrangements, including annualised hours, productivity and skill based pay system to circa 1,500 employees in the Fitting Centre network and Contact Centre. 9. Working closely with the Aviva Insurance claims team to reduce their glass claims costs by 5 million pounds. 10. Established a new offshore contact centre operation in India. 11. Improved colleague satisfaction from 61% to 74% with a 92% return rate reduced colleague turnover from 35% to 20%. 12. Developed a Home Glazing Business from scratch that delivered c£10M contribution to Aviva Insurance. 13. Successfully led the annual pay negotiations with the Transport & General Workers Union.
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Head Of Operations - Royal Automobile Club (RAC)
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Jun 1997 - Apr 2003
Lead a team of 1,500 Road Service Patrols and several Contact/ Dispatch Centre's to deliver outstanding customer service levels to Club Members 365 days a year
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Beneficial Bank
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United States
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Banking
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200 - 300 Employee
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REGIONAL MANAGER - Beneficial Bank, PLC
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1983 - 1997
Successfully run a region of 10 bank branches delivering outstanding sales results and a quality customer experience Successfully run a region of 10 bank branches delivering outstanding sales results and a quality customer experience
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Education
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1999 - 2002
University of Warwick - Warwick Business School
MBA, Business Administration and Management, General -
1976 - 1981
Hayes School
Community
