Experience

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  Riverside Industries

  • Easthampton, Massachusetts, United States

  • Van Driver

    • Aug 2021 - Present
    • Easthampton, Massachusetts, United States
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  REEF PARKING

  • Lexington, Kentucky, United States

  • Shuttle Ambassador

    • Apr 2021 - May 2021
    • Lexington, Kentucky, United States

    Assist with loading and unloading of shuttle passengers. Provide excellent customer service to all passengers. Direct passengers to their destination at UK Chandler Hospital campus. Ensure vehicles not left unattended at hospital entrance.

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  Management Registry Inc.

  • Lexington, Kentucky, United States

  • Support Specialist

    • Nov 2020 - Dec 2020
    • Lexington, Kentucky, United States

    Interact with the public everyday. Observing Covid-19 guidelines and policies. Providing excellent customer service. Treating the people I encounter with dignity and respect. Contacting the public by telephone to confirm appointment times. Using judgement to add people to line up for next availab...

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  H&H Medical Transit

  • Lexington, Kentucky Area

  • Driver

    • Nov 2018 - Oct 2020
    • Lexington, Kentucky Area

    Drove elderly, infirm and special needs people to medical appointments and home again. Ensured they were treated with respect and dignity. Maintained excellent customer service and driving habits. Observed all traffic safety laws. Ensured passenger safety while on vehicle. Maintained vehicle main...

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  Superior Home Improvements - Winchester, KY

  • Director of Marketing/IT

    • Nov 2014 - Jun 2018

    My responsibilities included overseeing advertising, promotions, trade shows, marketing, social media, customer service, special projects and information technology. I also migrated desktop and laptop PC's from Windows 7 and earlier to 10. I was an influencer in decisions on upgrading PC'...

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  WINCHESTER CLARK COUNTY CHAMBER OF COMMERCE

  • Winchester, KY

  • Website Manager

    • Apr 2015 - Apr 2017
    • Winchester, KY

    Manage chamber website by keeping it updated with photos and changes to the Board of Directors. Assisted with new member meetings in showing the new members how to post jobs and update their profiles on the website.

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  Talley's BBQ

  • Lexington, KY

  • Director of Social Media/Webmaster

    • Jul 2016 - Sep 2016
    • Lexington, KY

    I kept the company website and Facebook page current and up to date with the food stand's current location. I updated the Facebook page on a daily basis with specials and respond to customer service issues on both sites.

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  Amazon

  • Winchester, KY

  • CSA

    • 2014 - 2015
    • Winchester, KY

    My responsibilities included answering customer service calls about order status and order problems. Whatever I could not assist the customer with was transferred to someone who could. I had to exercise judgement in servicing the customer by providing courtesies such as extending Prime service fr...

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  Galls

  • Quality Assurance Specialist

    • 2005 - 2014

    My responsibilities included monitoring inbound and outbound phone calls ensuring the CSR provided excellent service to our customers. I provided coaching, feedback and training to the reps. Monitoring was done by live, side by side listening live, monitoring recorded calls and live monitoring re...

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  L-com Global Connectivity

  • North Andover, Massachusetts

  • OEM Sales

    • 1998 - 2000
    • North Andover, Massachusetts

    I maintained an account base of 2000 accounts and was responsible for checking in with each account on a regular basis. I had the most OEM sales in 1998.

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  RadioShack

  • Wilmington, MA

  • Store Manager

    • Nov 1992 - Jul 1998
    • Wilmington, MA

    Managed several stores in Boston Region including: Somerville, MA, Methuen, MA, District Store in Saugus,MA and Wilmington, MA. Received award for highest service plan sales percentage in Boston Region 1996.