Client Relationship Manager

• Apr 2021 - Present

Responsible for creating strong client partnerships and acting as the primary escalation point for an account or set of accounts. Manage the day-to-day operations of multiple projects and mentor and support others who are managing projects for company accounts. Direct contact with clients throughout the execution of projects. •Partner with sales to grow the existing business and actively participate in client's growth strategy. Identify and support new business growth. •Build a reputation with clients as a Research Subject Matter Expert and provide consultation accordingly. •Manage and own outcomes of market research projects from commissioning to invoice. Exceed client expectations through flawless delivery, using good judgement on degree of involvement based on strategic/critical value. •Make appropriate sampling methodology recommendations and guidance to achieve client objectives. •Lead client kick off calls where appropriate. • Coordinate internal resources for project support Provide guidance and troubleshoot project delivery challenges. •Foster collaboration via mutual trust and respect with clients, sales, professional services, and the delivery team to continuously improve results on project and account level •Work collaboratively with the product, panel, programming and technology teams to meet the company's larger goals while keeping in mind the primary goals for your department/function •Improve transfer of knowledge within and across teams, including taking the lead in organizing knowledge transfer initiatives and training for the team and/or company Show less

Property Manager

• May 2018 - Mar 2021

- SERVICE to residents - VALUE to the property - RETURNS to investors - SUPPORT to our employees •Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units. •Able to negotiable under stressful circumstances using critical thinking and being able to accomplish the goal. •Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. •Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services •Maintains building systems by contracting for maintenance services; supervising repairs. •Secures property by contracting with security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies. •Enforces occupancy policies and procedures by confronting violators. •Prepares reports by collecting, analyzing, and summarizing data and trends. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Show less

• 2016 - 2018

• Supervise leasing and maintenance activities to ensure compliance with company policy.• Analyze performance and trends to develop and implement monthly marketing plan.• Trains, motivates and supervises all on-site staff in order to achieve operational goals of assigned community. This includes new employee orientation and training, ongoing formal and informal performance evaluation, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.• Enforce safety policies, regulations and OSHA compliance• Secure bids for repairs and replacement work beyond capability of staff• Provide excellent customer service while maintaining the highest standards for resident service• Assist in preparation of budget, and adherence to approved property projects.• Responsible for the weekly reports, monthly reports and the annual report.• Provide narrative of all monthly budget variances +/- 10% per line item.• Ensure that property operations are compliant with all applicable regulatory requirements. Show less

• 2014 - 2016

• Performs marketing and leasing functions to maintain budgeted or greater occupancy for the property.• Implements effective resident retention programs, such as move-in and service follow up • Maintains good resident relations and the ability to respond to resident concerns to avoid escalation of the problem.• Collect rents and make daily deposits and reconciliations monthly.• Enforce rent collection policy.• Prepare, track and produce traffic, marketing and advertising logs.• Conduct market surveys.• Responsible for processing invoices.• Monitor renewals. Distribute and follow-up on renewal notices.• Prepare paperwork for move-ins in a timely manner and in accordance with the properties housing regulations and Roscoe’s policies• Foster and ensure quality based and professional service to residents and clients alike• Answer phones, handle visitors and resident traffic in a professional manner and in accordance to all Fair Housing Laws• Produce and track service requests accordingly.• Produce monthly reports for Property Manager. Show less

Leasing Manager

• 2012 - 2014

• Responsible to conduct out-reach marketing. • Develop and maintain an on-going resident retention program. • Responsible to play an active role in the renewal process. • Responsible for the proper organization of legal and confidential documents. • Mentoring new leasing agents and helping in other sister communities in the absence of the manager, assistant manager or both. • Responsible to conduct out-reach marketing. • Develop and maintain an on-going resident retention program. • Responsible to play an active role in the renewal process. • Responsible for the proper organization of legal and confidential documents. • Mentoring new leasing agents and helping in other sister communities in the absence of the manager, assistant manager or both.