Management Support | Civil Protection

• Aug 2023 - Present

Guest Relations | Concierge

• May 2022 - Aug 2023

• Ensuring a polished and high-class guest experience consistently. • Organizing engaging social events and initiatives to enhance guest satisfaction on the property. • Analyzing customer feedback strategically to implement improvements that boost overall ratings. • Responsively addressing guest requests and proactively anticipating their unspoken preferences. • Collaborating closely with diverse hotel partners to develop compelling leisure programs and activities. • Coordinating seamless communication between guests and staff, with thorough follow-ups to ensure exceptional service recovery. • Providing specialized attention to VIP members including Ambassadors, Titanium, and Platinum Elite, catering to their distinctive needs and preferences. Show less

Co-Founder

• Sep 2021 - May 2022

• Created content through photography and short videography using basic equipment. • Analyzed SEO scores with various tools to improve online visibility. • Planned and executed paid social media ads for optimal engagement. • Wrote effective PR and marketing copy. • Collaborated with clients to develop creative social media ideas. • Created content through photography and short videography using basic equipment. • Analyzed SEO scores with various tools to improve online visibility. • Planned and executed paid social media ads for optimal engagement. • Wrote effective PR and marketing copy. • Collaborated with clients to develop creative social media ideas.

Front Office Agent

• Aug 2021 - Jan 2022

• Managed guest check-ins and check-outs smoothly, ensuring a positive arrival and departure experience. • Handled reservations from different sources, maintaining organized records for easy reference. • Communicated effectively with guests and partners through phone and email. • Shared valuable information about the hotel and the local area to enhance guest stays. • Assisted with arranging guest transportation upon request. • Managed guest check-ins and check-outs smoothly, ensuring a positive arrival and departure experience. • Handled reservations from different sources, maintaining organized records for easy reference. • Communicated effectively with guests and partners through phone and email. • Shared valuable information about the hotel and the local area to enhance guest stays. • Assisted with arranging guest transportation upon request.

Hotelfachmann EFZ | Hotel Specialist

• Aug 2020 - Jul 2021

•Reception at "Widder Hotel" •Housekeeping and administration at "Hotel Storchen" •Reception at "Widder Hotel" •Housekeeping and administration at "Hotel Storchen"

Hotelfachmann EFZ | Hotel Specialist

• Aug 2018 - Jul 2020

•Housekeeping •Kitchen and stewarding •Service at „Parkhuus“ Restaurant and "Lounge" •Housekeeping •Kitchen and stewarding •Service at „Parkhuus“ Restaurant and "Lounge"