Joe Jonas
Customer Support Specialist at TIP Technologies- Claim this Profile
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Bio
Daniel Beck
I worked with Joe for 8 years in the Workwise call Center trouble shooting customer problems trying to determine if it was an operator error or a software problem. He is very knowledgeable in Shop Floor, Inventory control and Job Costing. He is very patient and methodical in analyzing customer problems. He showed me how to keep breaking the problem down until the root cause was found. He is able to look at a problem from all angles to try to determine what the customer, or what the software, was doing when the problem occurred. He remains calm and patient under stress. He has demonstrated a high level of professionalism when talking to customers and explaining the root cause of their problems, be it operator error or the fault of the software. He is one of the best people I have ever had the pleasure to work with.
Daniel Beck
I worked with Joe for 8 years in the Workwise call Center trouble shooting customer problems trying to determine if it was an operator error or a software problem. He is very knowledgeable in Shop Floor, Inventory control and Job Costing. He is very patient and methodical in analyzing customer problems. He showed me how to keep breaking the problem down until the root cause was found. He is able to look at a problem from all angles to try to determine what the customer, or what the software, was doing when the problem occurred. He remains calm and patient under stress. He has demonstrated a high level of professionalism when talking to customers and explaining the root cause of their problems, be it operator error or the fault of the software. He is one of the best people I have ever had the pleasure to work with.
Daniel Beck
I worked with Joe for 8 years in the Workwise call Center trouble shooting customer problems trying to determine if it was an operator error or a software problem. He is very knowledgeable in Shop Floor, Inventory control and Job Costing. He is very patient and methodical in analyzing customer problems. He showed me how to keep breaking the problem down until the root cause was found. He is able to look at a problem from all angles to try to determine what the customer, or what the software, was doing when the problem occurred. He remains calm and patient under stress. He has demonstrated a high level of professionalism when talking to customers and explaining the root cause of their problems, be it operator error or the fault of the software. He is one of the best people I have ever had the pleasure to work with.
Daniel Beck
I worked with Joe for 8 years in the Workwise call Center trouble shooting customer problems trying to determine if it was an operator error or a software problem. He is very knowledgeable in Shop Floor, Inventory control and Job Costing. He is very patient and methodical in analyzing customer problems. He showed me how to keep breaking the problem down until the root cause was found. He is able to look at a problem from all angles to try to determine what the customer, or what the software, was doing when the problem occurred. He remains calm and patient under stress. He has demonstrated a high level of professionalism when talking to customers and explaining the root cause of their problems, be it operator error or the fault of the software. He is one of the best people I have ever had the pleasure to work with.
Experience
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TIP Technologies
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United States
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Software Development
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1 - 100 Employee
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Customer Support Specialist
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Mar 2010 - Present
Responsibilities include performing all levels of Application Support of TIPQA installed software, and for maintaining ownership of all support issues from identification through resolution. Responsibilities include performing all levels of Application Support of TIPQA installed software, and for maintaining ownership of all support issues from identification through resolution.
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WorkWise, Inc.
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United States
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Human Resources Services
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Quality Assurance Engineer
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2006 - Mar 2008
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Manufacturing Systems Project Leader
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1995 - 2007
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MIS Manager, Transformer Products
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1991 - 1995
MIS Manager, Transformer Products Division MIS Manager, Transformer Products Division
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Manufacturing Systems Project Leader
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1985 - 1991
Manufacturing systems project implementation at multiple company locations. Manufacturing systems project implementation at multiple company locations.
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Allen-Bradley
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United States
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Automation Machinery Manufacturing
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1 - 100 Employee
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Manager of Manufacturing Systems
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1981 - 1985
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Education
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1971 - 1974
University of Wisconsin-Eau Claire
Community
