Experience

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  Portland Willamette

  • Portland, Oregon Area

  • Customer Service Manager

    • Jul 2015 - Sep 2016
    • Portland, Oregon Area

    Responsible for all customer contact, order processing, regulated mfg. lead times, order status, warranty,shipping, production reporting, invoicing and quality issues. Supervised staff of three. Developed new business in Online marketing segment. Solely responsible for top five OEM accounts.Repor...

• 

  Fireside Home Solutions

  • Portland, Oregon Area

  • Design Center Representative

    • Aug 2012 - Jul 2015
    • Portland, Oregon Area

    Advising consumers, builders and remodelers in hearth product selection, purchases, system design,project quotes and order fulfillment. Authored op-ed articles and press releases.Designed POS materials, maintained lead system, developed marketing materials and targeted mailcampaign.

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  Aflac

  • Sales Associate Independent Agent

    • May 2010 - Jun 2012
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  Hearth & Home Technologies

  • United States
  • Manufacturing
  • 700 & Above Employee

  • Dealer Territory Manager

    • Jan 2003 - Dec 2009

    Assigned to company's largest customerGrew sales over 100% to $11,000,000 in first four yearsManaged 44 distributor sales people and 25 distributor branch sales and distribution locations, calling on small to medium sized retailers.

  • District Manager

    • Jan 1998 - Jan 2003

    $8.5M sales territory. Managing 30 distribution sales peopleIncreased distribution by 30%, sales by 29%Managed distribution in wholesale, retail and new construction

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  Heatilator, Inc

  • Western Regional Sales Manager

    • Jan 1996 - Jan 1998

    Responsible for setting up and maintaining distribution in 11 Western states and Western CanadaDeveloped successful sales and marketing promotions and programsIncreased sales from $1M to over $4MManaged 26 distributor sales people and independent representatives

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  Heatilator, Inc.

  • District Manager

    • Jan 1987 - Jan 1996

    Developed new territory and grew sales to $3.8MEstablished 9 new distributors

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  Arrow Tualatin, Inc

  • Customer Service Manager

    • Jan 1981 - Jan 1987

    Developed and managed new operating and service systemsManaged 4 branch warehouse locations nationallySupervised inside sales, customer service and warranty staffs

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  Hearth Craft, Inc.

  • Customer Service Manager

    • Jul 1976 - Aug 1981

    Customer Service Manager handling all national accounts, Sears, JC Penney, K-Mart and OEM accounts directly. Supervised 6 CS reps. Attended trade shows and worked with sales department.