Consultant

• May 2023 - Present

Program Ambassador (Strategy and Management of International Business)

• Oct 2021 - Present

Selected among 250+ students, working on marketing campaigns to increase program awareness, helping 200+ prospects Selected among 250+ students, working on marketing campaigns to increase program awareness, helping 200+ prospects

Consultant

• Oct 2022 - Aug 2023

Worked for an NGO in Cambodia for creating funding and marketing strategies to create awareness and achieve the goal to educate 50+ women in technology skills Worked for an NGO in Cambodia for creating funding and marketing strategies to create awareness and achieve the goal to educate 50+ women in technology skills

Project Assistant

• Jul 2022 - Aug 2022

* Analyzed competitor data & industry trends to develop go-to-market plans, forecasting sales growth by 15% * Conducted in-depth market research analysis for healthcare brand, recommending market entry strategy * Analyzed competitor data & industry trends to develop go-to-market plans, forecasting sales growth by 15% * Conducted in-depth market research analysis for healthcare brand, recommending market entry strategy

Global Customer Experience Analyst Intern

• Jan 2022 - Jun 2022

• Managing projects for customer insights collection surveys impacting 15+ countries and 7+ customer touchpoints • Analysing data across 30+ countries and building strategies for improving Customer Experience • Innovating processes and structuring reporting system for better data management • Managing projects for customer insights collection surveys impacting 15+ countries and 7+ customer touchpoints • Analysing data across 30+ countries and building strategies for improving Customer Experience • Innovating processes and structuring reporting system for better data management

Solutions Sales Specialist

• Mar 2021 - Aug 2021

• Worked as a Solutions Specialist for India's AI-first SaaS voice automation company (Listed under Forbes 30 Under 30 Asia start-ups 2021), enabling digital transforamtion through it’s suite of speech and language solutions. • Performed research and drew insights on market, competitor’s and industry trends to develop effective solutions leading to savings, growth and revenue generation for 15+ enterprises in Insurance and Consumer Electronics Industry. • Worked as a Solutions Specialist for India's AI-first SaaS voice automation company (Listed under Forbes 30 Under 30 Asia start-ups 2021), enabling digital transforamtion through it’s suite of speech and language solutions. • Performed research and drew insights on market, competitor’s and industry trends to develop effective solutions leading to savings, growth and revenue generation for 15+ enterprises in Insurance and Consumer Electronics Industry.

Senior Customer Success Manager

• Dec 2020 - Mar 2021

• Worked as a Senior Customer Success Manager for India’s leading CX Management Company helping Indian brands transform their Customer's Experience with a suite of world-class CX products. • Responsible for consulting and managing 20+ Key Enterprise Accounts across diverse industries along with developing and Implementing best practices, processes and conducting strategic business reviews to help improve customer satisfaction, increase customer retention and drive revenue.• Awarded the ‘Best Customer Success Manager’ award thrice, for my outstanding performance and achievement of targets Show less

Manager, Customer Success

• Jun 2018 - Dec 2020