Front Desk Supervisor

• Sep 2019 - Present

Graduate Student Assistant

• Dec 2016 - Dec 2017

Tracked room sales and costs by analyzing and entering sales, expense, and competitor data Helped the manager to train, supervise interns to familiarize with the workload and operation system Communicated with hotel staff on the status of the rooms, introduced promotions to customers Checked third-party reservations and guests’ comments, handled complaints and specific customers’ requests Collected feedback from customers about the quality of the hotel, and reported to the department head to give appropriate inputs for improvement Assist in updating the competitor hotel listings with the most up to date information in each market Show less

Front Desk & Sales intern

• Jun 2014 - Aug 2014

Work with department heads and associates to identify opportunities in the hotel, develop timely solutions and create action plans Supported Marketing Manager with all marketing and branding strategies by project coordination to include timelines, proofing, and evaluating marketing copy and design with internal and external vendors Maintained online platforms such as branded social media (WeChat, Facebook, LinkedIn, Weibo, etc.) and official websites to manage and enhance company value and brand image Conferred with customer and hotel department heads to plan function details, such as space requirements, publicity, time schedule, food service, and decorations Supported sales staff by provided sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests Compiled and checked daily record sheets guest accounts receipts and vouchers using the computerized system Show less