Customer Success Manager

• Aug 2023 - Present

Omnia Retail provides cutting-edge, dynamic pricing technology to streamline pricing strategies for retailers and brands, across Europe and the world, with the objective of increasing profitability and maximising revenue. In essence, we give retailers and brands superpowers by unleashing the full potential of pricing data through market data, insights and automation. Omnia Retail provides cutting-edge, dynamic pricing technology to streamline pricing strategies for retailers and brands, across Europe and the world, with the objective of increasing profitability and maximising revenue. In essence, we give retailers and brands superpowers by unleashing the full potential of pricing data through market data, insights and automation.

Customer Success Manager EMEA

• Nov 2022 - Jul 2023

As a CSM at Lucid, I helped end-users and critical decision-makers navigate and leverage their organisational and team-specific goals within both the EMEA mid-market and Enterprise segment. My responsibilities included: - Identifying, tracking, and improving customer health scoring in my book - Ensuring product allocation and adoption by enabling users in their day-to-day and company objectives - Developing best practices and MSPs with power users to drive continuous customer success, growth, and retention - Flagging and following up on risks to achieve an efficient resolution - Acting as an internal advocate for accounts through gathering and processing feedback Lucid Software is a leader in visual collaboration, helping teams see and build the future from idea to reality. With its products—Lucidchart, Lucidspark, and Lucidscale—teams can align around a shared vision, clarify complexity, and collaborate visually, no matter where they’re located. Show less

Business Development Manager

• Aug 2021 - Nov 2022

Responsible for the roll-out of the new part of Linehub collaboration with Trendata:- Forming new product positioning strategy- Conducting market research- Building brand awareness- Establishing client portfolioSupporting cross-sell initiatives within all Linehub labels:- Supporting up- and cross-sell scoping intakes- Setting up internal projects (i.e. improving internal communication)

Partner Manager

• Jan 2019 - Aug 2021

Als Partner Manager bij Sovendus (part of Linehub) was ik verantwoordelijk voor het integreren en optimaliseren van verschillende performance marketingcampagnes binnen ons netwerk. ik droeg zorg over meer dan meer dan 60 accounts, waaronder een aantal key en internationale accounts voor de Sovendus B.V. tak. De accounts varieerden in grootte, sector en land. Naast mijn dagelijkse werkzaamheden hield ik mij ook graag bezig met de ontwikkeling van zowel Sovendus als het Linehub collectief. Dit deed ik door een actieve rol te spelen in het verbinden van het collectief tussen de verschillende labels vanuit mijn rol als Partner Manager. Ook dacht ik graag mee over branding en positionering van Sovendus B.V.Sinds 2008 faciliteert Sovendus een succesvol netwerk met meer dan 1000 online shops in Duitsland, het Verenigd Koninkrijk, Frankrijk, Nederland, België, Oostenrijk, Zwitserland, Spanje en Polen. In Nederland omvat ons netwerk enkele van de grootste spelers op het gebied van e-commerce. Onze missie: Het presenteren van exclusieve aanbiedingen voor online shoppers en daarmee het genereren van relevante, performance-based transacties voor onze webshop partners. Show less

Marketing Associate

• Feb 2018 - Jan 2019

Utilize Business Solutions is a b2b e-commerce provider for the dutch market, based in Hilversum. In my role as a marketing associate, I initiated and coordinated the project of rolling out a completely renewed website. In doing so, I created a content strategy and set up marketing related activities to improve customer loyalty and increase brand awareness. To expand my knowledge of the industry and gain a better understanding of the different business solutions, I regularly assisted in carrying out account management and sales related activities. Show less

Graduate Intern BNA International

• Sep 2017 - Jan 2018

As a graduate intern I assisted in managing the BNA International department of the Royal Institute of Dutch Architects. Coordinating networking events, being in contact international professionals in the branch and writing content for the members of BNA International are commonly executed tasks. My Thesis is an export plan for a designated Latin American country. The main focus of the export plan is how the members of the BNA (architectural firms) can enter the designated market. In collaboration with the RVO and professionals in the architectural branch, the information on how to approach this matter has been explained in detail. My thesis was graded with a 7,5. Show less

Hostess

• Jan 2017 - Jul 2017

Sales Advisor

• Jul 2016 - Mar 2017

Public Relations assistant

• Jan 2016 - Jul 2016

My tasks as a Public Relations intern included translating press releases and brochures, handling press requests, preparing and sending launches to the press and monitoring free publicity. My tasks as a Public Relations intern included translating press releases and brochures, handling press requests, preparing and sending launches to the press and monitoring free publicity.

Cashier

• Jun 2012 - Apr 2016

The tasks of my position as part-time (head) cashier were the following: Represent the cashiers, address complaints and administrative work such as processing bank deposits and checking cash register transactions. The tasks of my position as part-time (head) cashier were the following: Represent the cashiers, address complaints and administrative work such as processing bank deposits and checking cash register transactions.