Experience

Residential Tenancies Board (RTB)
• Ireland
• Government Administration
• 1 - 100 Employee
• Customer Support Advisor (Capita)

  • Mar 2023 - Present

Bright Beginning Creche and Montessori
• Early Childhood Teacher

  • Nov 2021 - Mar 2023

Lidl Ireland
• Ireland
• Retail
• 700 & Above Employee
• Customer Assistant

  • Aug 2018 - Nov 2021

McDonald's
• 1 - 100 Employee
• Hostess

  • Sep 2014 - Aug 2018


TAM

• Saudi Arabia
• Advertising Services

• Inbound Customer Service Representative

  • Jan 2010 - Jun 2011

  ● Answered and resolved inbound call enquiries and demonstrating ownership of board directors’ issues by following up and escalating issues where appropriate. ● Booking flights and notifying customer of any changes on their flights ● Adding special requirement to their booking such as special seats, meals, special baggage transport ● Issuing refunds ● Interacted with the customers and third parties in a pleasant and helpful manner via telephone and email while adhering to the professional standards expected in an Airline company. ● Provided high level customer support on using the company’s website Show less



Caixa Econômica Federal

• Brazil
• Financial Services
• 700 & Above Employee

• Mortgage Consultant

  • Feb 2009 - Dec 2009

  ● Taking inbound and outbound calls related to mortgage application process ● Offering support and great customer service ● Calculated the amount that customers could borrow, monthly repayments and fees based on the customers income ● Booked appointments for the customer with our mortgage managers and informed them what documentation to bring on their appointment day ● Working on the governmental social housing scheme, filling out the customers applications for the housing waiting list. ● After the customer’s application was done with one of our managers, I would forward it to our financial sector for the final evaluation. ● Coordinate all external and internal meetings as requested. ● Handling internal and external mails Show less