Experience

Custom Ireland, A DMC Network Company
• Ireland
• Leisure, Travel & Tourism
• 1 - 100 Employee
• Operations Coordinator

  • Jun 2023 - Present


Abbey Group

• Ireland
• Travel Arrangements
• 1 - 100 Employee

• Customer Care Executive - North America & Long Haul Market Groups Department

  • Mar 2022 - Present

  Customer Care Executive for leading tour operator. Liaising with clients on the American, Canadian and Australian Markets. Experienced knowledge of the Tourplan system and CRM tools. Main (but not limited to) key tasks: invoicing, redacting itineraries, preparing rooming lists, booking tour guides, keeping track of free sales on company’s main private product Customer Care Executive for leading tour operator. Liaising with clients on the American, Canadian and Australian Markets. Experienced knowledge of the Tourplan system and CRM tools. Main (but not limited to) key tasks: invoicing, redacting itineraries, preparing rooming lists, booking tour guides, keeping track of free sales on company’s main private product



Leolandia

• Italy
• Entertainment Providers
• 1 - 100 Employee

• Customer Service Advisor

  • Feb 2020 - Jan 2022

  Customer Care Specialist in charge of communicating with customers by phone via inbound calls, email and chat. Ensured prompt response to all customer queries and managed reports and analytics through Salesforce CRM system and MS Office programs. Worked back to back with Marketing and Sales departments. Customer Care Specialist in charge of communicating with customers by phone via inbound calls, email and chat. Ensured prompt response to all customer queries and managed reports and analytics through Salesforce CRM system and MS Office programs. Worked back to back with Marketing and Sales departments.



Unione dei comuni della Presolana

• Library Assistant

  • Jan 2019 - Jan 2020

  Gap year experience. Developed full knowledge of DDC along with the utilisation of the library’s specific loaning software. Hosted school and public events sponsored by a corporation of five different municipalities operating on nearby territories. Gap year experience. Developed full knowledge of DDC along with the utilisation of the library’s specific loaning software. Hosted school and public events sponsored by a corporation of five different municipalities operating on nearby territories.



Hotel Milano Alpen Resort Meeting & SPA

• Italy
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Nov 2017 - Nov 2017

  Internship experience. Developed basic knowledge of front office and hotel reception, as well as interaction with business customers. Been in charge for the regular official website’s update with, booking process and customer assistance. Internship experience. Developed basic knowledge of front office and hotel reception, as well as interaction with business customers. Been in charge for the regular official website’s update with, booking process and customer assistance.



ConsulenzaTurismo srl

• Italy
• Business Consulting and Services

• Tour Operator

  • Mar 2017 - Apr 2017

  Internship experience. Developed back office experience in the making of vacation packages for retail following B2B criteria. Been in charge of the graphic design of the company’s official website. Required to constantly get in touch with partners in order to guarantee the best deals on offered services. Internship experience. Developed back office experience in the making of vacation packages for retail following B2B criteria. Been in charge of the graphic design of the company’s official website. Required to constantly get in touch with partners in order to guarantee the best deals on offered services.



Time viaggi s.r.l

• Travel Agent

  • Jun 2016 - Jul 2016

  Internship experience. Learned how to resell vacation packages provided by tour operators and how to promote the best deals to both private clients and groups. Internship experience. Learned how to resell vacation packages provided by tour operators and how to promote the best deals to both private clients and groups.