Experience

SUMS Consulting

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Senior Insight Analyst

  • Aug 2021 - Present

  Reading, England, United Kingdom Interrogating and analysing data from the Higher Education sector. Supporting the continuous improvement of internal data processes and procedures ensuring they are fit-for-purpose and aligned to strategic objectives.



Foundation Home Loans

• United Kingdom
• Financial Services
• 100 - 200 Employee

• MI Analyst

  • Jan 2021 - Apr 2021

  Bracknell, England, United Kingdom Automated a range of processes and reports to both create capacity and reduce chances of human error within the team. Created a calculator within Excel to return compound rates for SONIA (Sterling Overnight index Average).



The Felix Project

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Business Analyst

  • Jun 2020 - Jul 2020

  London, England, United Kingdom End to end mapping of processes, including error investigation and definitive start and end points. Created a suite of automated master files (Excel (VBA, Macros)) to enable swift production of daily/weekly and monthly files where errors are highlighted so they can be investigated when shown. Trained users in new automation files process. Through investigation during process alignment, future savings discovered and proposed to the business.



Connor Consultancy

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Business Analyst

  • Dec 2018 - Jul 2020

  Henley-on-Thames, England, United Kingdom Looked at data and translated this so Connor could understand how to utilize this information to improve the customer journey. Reviewed, redesigned and improved processes to eliminate human error and create capacity, including requirements gathering, process mapping, development, automation & roll out of plan including ongoing support. Embedding best practice moving forward. Managed the CRM system (Salesforce) including design, development and management of the reporting suite. Hosted… Show more Looked at data and translated this so Connor could understand how to utilize this information to improve the customer journey. Reviewed, redesigned and improved processes to eliminate human error and create capacity, including requirements gathering, process mapping, development, automation & roll out of plan including ongoing support. Embedding best practice moving forward. Managed the CRM system (Salesforce) including design, development and management of the reporting suite. Hosted monthly meetings at Board/CEO level to review performance, gain insight and drive efficiency. Office Management including being the Health & Safety Manager, yearly testing and ongoing maintenance. Show less



The Northview Group

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Business Analyst

  • Aug 2016 - May 2018

  Maidenhead Worked closely with Project Managers on several parallel projects including: Requirements Gathering Workshops and documentation 3rd Party Relationship Management Project & People Management QA & testing organisation



ADMS Europe

• Business Analyst

  • Feb 2015 - Dec 2015

  Maidenhead Application Design, Management and Documentation including Project Management. MI reporting Business Continuity Planning and Disaster Planning Consulting including business planning & MI strategy development



Royal Bank of Scotland

• Banking
• 1 - 100 Employee

• Business Analyst

  • Oct 2004 - Jan 2015

  Reading, United Kingdom Project/Talent management Agile working – working to tight deadlines and prioritising a large number of conflicting and competing priorities in a fast moving operational environment Conversing between end user and developer - Explaining technical terms and using relevant language. Presenting new projects to board executives Managed an ongoing team of 3 Business Analysts (BA) up to and including my own level Managed absence management protocols including data gathering, trend… Show more Project/Talent management Agile working – working to tight deadlines and prioritising a large number of conflicting and competing priorities in a fast moving operational environment Conversing between end user and developer - Explaining technical terms and using relevant language. Presenting new projects to board executives Managed an ongoing team of 3 Business Analysts (BA) up to and including my own level Managed absence management protocols including data gathering, trend analysis, first line conversations and return to work interviews. Provided mentoring and coaching to direct reports and peers. Developing planning and building capability. Creating opportunities to allow directs reports to grow. Managed end of year reviews and associated pay and reward schemes. Managed a team of up to 14 BAs over a redundancy consultation period including making business critical decisions. Creating capacity by consolidation of reports. Collaborated with stakeholders to understand business needs and ensure all reports add value using LEAN principles, quickly and effectively building and maintaining strong positive internal/external relationships. Adherence to process and policy best practices but not afraid to challenge the status quo. Delivered of a wide range of data sets across RBS within agreed timescales. This included the creation and production of performance dashboards showing data in various formats utilising graphical, numerical and pictorial representations. Show less