Jeremy Groce

Senior Advisor at United States Agency for Global Media
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Contact Information
us****@****om
(386) 825-5501
Location
Rockville, Maryland, United States, US
Languages
  • English Native or bilingual proficiency
  • Creoles and pidgins, Portuguese-based Professional working proficiency
  • Portuguese Professional working proficiency
  • Chinese (Mandarin) Limited working proficiency
  • French Elementary proficiency
  • Spanish Limited working proficiency
Skills

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Lisa Easterbrooks

Jeremy was an excellent Chief of Party at EDC for the Sudan Radio Service project. He showed dedication to the mission of the project and worked extremely hard to carry out its goals. He related well to both his colleagues in the home office as well as those in Nairobi and Sudan, managing a large # of staff and a radio station. He worked to ensure quality in the broadcasts and the writing, and also worked well with each Sudanese reporter to improve their skills and provide them with on-the job training. I really enjoyed working with Jeremy!

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Credentials

  • Project Management Professional
    PMI (Project Management Institute)
    Dec, 2011
    - Sep, 2024

Experience

  • United States Agency for Global Media
    • United States
    • Broadcast Media Production and Distribution
    • 100 - 200 Employee
    • Senior Advisor
      • Dec 2022 - Present

      Advise the TSI director on wide-ranging management policy and implementation in support of the USAGM mission.

    • Program Delivery Coordinator, TSI
      • Oct 2016 - Sep 2023

      After 4 years in VOA, I joined TSI (Technology, Service, Innovation), the operations organization that develops, maintains, and supports USAGM's diverse array of program delivery platforms across TV, radio, and digital. Taking a customer service approach, I work collaboratively and proactively with USAGM broadcast entities on a wide range of issues, including transmission changes, broadcast outages, program changes, and budget concerns.

  • Voice of America
    • United States
    • Broadcast Media Production and Distribution
    • 700 & Above Employee
    • Service Chief, French-to-Africa
      • Nov 2013 - Oct 2016

      As chief of the French-to-Africa service, I transitioned our programming focus away from shortwave radio and introduced a new FM-centric schedule and programming approach, introducing top-of-the-hour newscasts, station IDs, public service announcements and other interstitials throughout the day. Collaborating with programming and technical teams outside the service, I helped develop several customized program streams feeding FM transmitters in key cities across francophone Africa.I formed and encouraged the first dedicated digital team in VOA's Africa Division, which quickly realized substantial growth and engagement on the service's web, mobile, and social media properties.I formed a new TV team to work on a variety of new video products, including Vous & Nous, a weekly show I developed that features stories about Americans and Africans doing extraordinary things to improve their lives and their communities. The show has been warmly received by audiences and TV affiliates, including RTI in Ivory Coast and B-One in the DRC.More broadly, I guided and monitored the day-to-day journalism , assigned special investigations, series, and reports, and reviewed content for quality and adherence to the VOA's mission and journalistic standards.I oversaw the workflow and staff needs to ensure that the team worked to its potential and that we were meeting the needs of our audience. I anticipated changes in the target region and the media to develop potential new products--such as the TV show Vous & Nous--that served our audience better.I supervised a team of nearly 40 full-time journalists and producers, keeping people on task and motivating them to do their best. I provided feedback and dealt with HR-related issues. I completed regular formal and informal performance reviews to help staff improve their work and steered their careers.I tracked and monitored a sizable budget, and utilized resources to accomplish service goals. Show less

    • Service Chief, Zimbabwe
      • Oct 2012 - Nov 2013

      As chief of the Zimbabwe service, I worked to improve radio content by emphasizing more in-depth original reporting and less "reaction" journalism that simply follows up on reporting done elsewhere. I sought to standardize the reporting across all three languages then done by the service: English, Shona, and Ndebele.With Zimbabwe's high literacy rate and relatively high mobile phone penetration, I pushed for greater engagement online and on social media, which grew audience. I transitioned our daily headline-texting service away from an expensive SMS system to the free WhatsApp mobile application, garnering nearly 6000 subscribers in less than four months.I strengthened the service's stringer network, introducing and enforcing tougher journalistic standards and developing editorial and oversight skills among the service's key personnel.I also guided the transition of the Zimbabwe service from its status as a USAID-funded projected within VOA to a service fully funded by VOA. This was accomplished, despite very short notice by USAID, with no loss of personnel. I even managed to secure additional funding to provide COLA-level pay increases to contractor staff, who had not seen any change in pay in a decade.Outside the service, I worked with agency contracting, legal, and senior management staff to investigate and recommend a new approach to contracting personal services. The preferred vehicle at the time was wholly unsustainable. Show less

  • IBM (International Business Machines, Inc.)
    • Project Manager
      • Jun 2011 - Jul 2012

      * Managed multi-million dollar IT infrastructure projects for clients in the Finance Industry * Successfully led diverse, virtual teams * Responsible for entire project lifecycle * Contributed to the deployment of IBM's global delivery framework, by developing, implementing, and improving automated processes * Managed multi-million dollar IT infrastructure projects for clients in the Finance Industry * Successfully led diverse, virtual teams * Responsible for entire project lifecycle * Contributed to the deployment of IBM's global delivery framework, by developing, implementing, and improving automated processes

  • Education Development Center
    • Education Administration Programs
    • 1 - 100 Employee
    • Media & Technology Specialist
      • Apr 2009 - May 2011

      Education Development Center is a $170 million-a-year global nonprofit organization implementing 350 projects in the US and 35 other countries, addressing challenges in education, health, and economic opportunity using technology and innovative, sustainable approaches. • Designed and developed comprehensive training: Created manual for training facilitators of youth employment radio project; trained 15 journalists in Sudan working in newspapers, broadcast outlets, and in government on core methodologies and approaches to investigative reporting• Developed market assessment to ensure delivery of educational content: Created market survey and other tools to help education project in DR Congo determine optimal mix of local radio stations, MP3 players, and other technologies to deliver instructional radio programs to nation’s schools and teacher clusters• Crafted project proposals: Utilized interviews, desk and library research, and direct observation in-country to co-write and develop media overhaul studies and recommendations for opportunities in Liberia, Mozambique, Kenya. Show less

    • Chief of Party II
      • Apr 2003 - Mar 2009

      EDC, a $170 million-a-year global nonprofit, implements 350 projects in the US and abroad, addressing challenges in education, health, and economic opportunity using technology and innovative, sustainable approaches.I led EDC's Sudan Radio Service and Darfur News and Information Service projects, media components of USG-funded democracy and governance program. SRS gathers and delivers news and educational programming in English, Arabic, and other languages across the region.• Started and grew program ten-fold; strong budget planning and tracking skills: Built SRS up from 2-year, initial $3 million investment to 9-year, $30 million program committed to multiple broadcasting, programming, advocacy, and training objectives.• Proven ability to navigate complex environments: Successfully implemented SRS in war-torn Sudan; negotiated with rebels, government leaders to allow access for journalists; developed strategies to deal with problems such as endemic corruption, hostile government, workers with low capacity and post-traumatic stress.• Demonstrated management skills: directed 50+ national and international staff working in Kenya and Sudan across multiple business functions, such as finance, administration, IT, marketing, and production• Superior people management skills: Maintained 80%+ employee retention by investing in teambuilding, staff training and career development. Average retention rate in peer programs estimated at ~50%• Lauded trainer: Through internships, mentorships and other training programs I developed at SRS and with other outlets, I trained over 200 Sudanese journalists working in commercial and public outlets• Influenced US government policy and practice: Advised USAID and partners on a variety of media issues• Built relationships with decision makers, such as USAID managers and S. Sudan government leaders• Created effective marketing strategies and campaigns: SRS in top 3 on audience survey after only 18 months on the air. Show less

  • North Dakota State University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Graduate Teaching Instructor
      • Aug 2009 - May 2010

      • Taught public speaking (COMM 110 with 22 students) and intro. to mass media (COMM 112 with 135 students) • Advised and graded undergraduate internship capstone course for communication dept (COMM 496) • Taught public speaking (COMM 110 with 22 students) and intro. to mass media (COMM 112 with 135 students) • Advised and graded undergraduate internship capstone course for communication dept (COMM 496)

  • Loras College
    • United States
    • Higher Education
    • 200 - 300 Employee
    • Assoc. Director, Multicultural Programs Office
      • Aug 2002 - Mar 2003

      Mentored and served as POC for all international students; Designed and implemented multicultural events and programs; Oriented international students to campus an community Mentored and served as POC for all international students; Designed and implemented multicultural events and programs; Oriented international students to campus an community

  • West Africa Management Services, Inc.
    • Program Manager
      • Jul 1998 - Jun 2002

      West Africa Management Services custom-crafted and directed the $6 million-per-year executive and management training program for Sonangol, the national petroleum corporation of Angola, in which over 500 Sonangol (current and prospective) employees completed university, technical college, and executive training programs worldwide. • Managed day-to-day operations: Supervised 4 employees in accounting and administrative support roles • Performed monitoring and evaluation: Created tools and dashboard to track and report academic progress • Implemented comprehensive placement and support programs: Developed processes and procedures to ensure timely and accurate handling of all arrangements and tasks, such as obtaining visas, university admissions, travel, and payment of tuition & fees • Provided customer service: Offered bilingual (English and Portuguese) support by phone and in person to trainees throughout the US and 12+ other countries; supported, accompanied and hosted Sonangol staff, incl. CEO, during US visits • Responsible for trainee evaluations: Tracked and reported grades and other evaluations of all program participants; developed remarkably accurate least linear squares regression model to predict trainees’ success or failure based on past performance, used to engage Sonangol when interventions were needed Show less

  • KXMC TV Inc
    • United States
    • Broadcast Media Production and Distribution
    • 1 - 100 Employee
    • News Anchor and Reporter
      • Feb 1998 - Jul 1998

      • As anchor, directed all aspects of newscasts, including story selection, script supervision, timing, etc. • Self-directed and reliant: researched, wrote, edited, reported news; conducted in-depth research for talk shows • As anchor, directed all aspects of newscasts, including story selection, script supervision, timing, etc. • Self-directed and reliant: researched, wrote, edited, reported news; conducted in-depth research for talk shows

  • KLBJ
    • United States
    • News Anchor and Reporter
      • Apr 1997 - Feb 1998

      • As anchor, directed all aspects of newscasts, including story selection, script supervision, timing, etc. • Self-directed and reliant: researched, wrote, edited, reported news; conducted in-depth research for talk shows • As anchor, directed all aspects of newscasts, including story selection, script supervision, timing, etc. • Self-directed and reliant: researched, wrote, edited, reported news; conducted in-depth research for talk shows

  • Peace Corps
    • United States
    • International Affairs
    • 700 & Above Employee
    • Training Coordinator, TEFL
      • Jun 1996 - Oct 1996

      • Designed and led 12-week training for new volunteers in the education (English as a Foreign Language) sector • Created original training materials and oversaw major revisions of existing materials, including textbook used to teach Kriolu, the local language, to incoming Peace Corps volunteers • Contributed to cultural sensitization and other training elements for group of about 25 incoming (new) volunteers • Designed and led 12-week training for new volunteers in the education (English as a Foreign Language) sector • Created original training materials and oversaw major revisions of existing materials, including textbook used to teach Kriolu, the local language, to incoming Peace Corps volunteers • Contributed to cultural sensitization and other training elements for group of about 25 incoming (new) volunteers

  • Tchico Te National Teacher Training College (Escola Normal Superior "Tchico Te")
    • Professor
      • Oct 1994 - May 1996

      • Trained English teachers in nation’s secondary schools • Developed 3 courses: upper-level Introductory Linguistics, Debate & Argumentation, and Conversation Topics • Trained English teachers in nation’s secondary schools • Developed 3 courses: upper-level Introductory Linguistics, Debate & Argumentation, and Conversation Topics

  • KXMC
    • United States
    • Broadcast Media Production and Distribution
    • 1 - 100 Employee
    • News Anchor and Reporter
      • Nov 1992 - Mar 1994

      • As anchor, directed all aspects of newscasts, including story selection, script supervision, timing, etc. • Self-directed and reliant: researched, wrote, edited, reported news; conducted in-depth research for talk shows • As anchor, directed all aspects of newscasts, including story selection, script supervision, timing, etc. • Self-directed and reliant: researched, wrote, edited, reported news; conducted in-depth research for talk shows

  • Elite Language Institute
    • Türkiye
    • 1 - 100 Employee
    • Head American Instructor
      • Aug 1991 - Aug 1992

      • Oversaw development of curriculum for intermediate levels • Supervised 3 American instructors: reviewed and approved lesson plans, audited learning gains • Oversaw development of curriculum for intermediate levels • Supervised 3 American instructors: reviewed and approved lesson plans, audited learning gains

  • KCJB
    • France
    • Performing Arts
    • News Anchor and Reporter
      • May 1990 - Aug 1991

      • As anchor, directed all aspects of newscasts, including story selection, script supervision, timing, etc. • Self-directed and reliant: researched, wrote, edited, reported news; conducted in-depth research for talk shows • As anchor, directed all aspects of newscasts, including story selection, script supervision, timing, etc. • Self-directed and reliant: researched, wrote, edited, reported news; conducted in-depth research for talk shows

Education

  • North Dakota State University
    MBA, Business Administration and Management, General
    2009 - 2011
  • Minot State University
    B.S. in Education, English, Communication
    1988 - 1994

Community

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