Sales Training Manager

• Sep 2022 - Present

Senior Sales Trainer

• Mar 2020 - Sep 2022

Senior Training Content Developer

• Nov 2019 - Mar 2020

Partner Success Training Specialist

• Mar 2018 - Oct 2019

Design, develop, deliver, and maintain sales training and technical training materials for new hire orientation, product training, process training, software tools training, and sales skills training, using both synchronous and asynchronous and classroom-based and online training methodsDevelop train-the-trainer materials, workbooks, and job aidsDevelop manager-level training curriculumServe as Scrum Master to an instructional design team, leading Scrum ceremonies and advising on Agile best practicesImprove the overall design and distribution of training materials within Knowledge Management and Learning Management systemsDevelop, track and report on assessments, and assist with analysis and recommendationsAnalyze call audit findings for trends, training needs, and training efficacyDefine processes and develop standard operating procedures and process flowsWork cross-functionally with product, customer service, operations, and learning and development teams, coordinating with key stakeholders in training course development from development through piloting and rolloutTrain international training delivery teams in Madrid, Prague, London, Singapore, and Brazil on developed materials and assist with the training translation and localization process Show less

Content Producer

• Jan 2016 - Mar 2018

Developed travel, hotel and destination information for multinational clients, including a leading search engine and mapping service. Developed travel, hotel and destination information for multinational clients, including a leading search engine and mapping service.

Adjunct Instructional Design Specialist

• Jun 2015 - Mar 2018

Develop face-to-face and online training materials for emergency responders through the Texas Engineering Extension Service, including external client FEMA (Federal Emergency Management Agency) Develop face-to-face and online training materials for emergency responders through the Texas Engineering Extension Service, including external client FEMA (Federal Emergency Management Agency)

Communications Director, College of Medicine

• Oct 2012 - May 2014

Shared the TAMU College of Medicine's vision and mission with the medical and scientific communities and the broader public. Linked expert resources to the press and public, produced original communications in a variety of media, and developed relationships and audiences through social media outreach. Shared the TAMU College of Medicine's vision and mission with the medical and scientific communities and the broader public. Linked expert resources to the press and public, produced original communications in a variety of media, and developed relationships and audiences through social media outreach.

Curriculum Coordinator

• Sep 2011 - Oct 2012

Developed instructional materials for web and print distribution. Supervised instructional design staff, mentored and trained staff in editing and writing skills, delivered software training, and edited instructional designers’ work, providing detailed feedback on voice, style, and grammar. Conducted employee evaluations.

Instructional Designer

• Nov 2006 - Aug 2011

Served as instructional design lead for blended learning programs, eLearning courses, and face-to-face instructional programs for firefighting, EMS, weapons of mass destruction, emergency management, leadership development, international security operations, jails, and police audiences.Served on various agency subcommittees encompassing eLearning, printed curriculum and course accessibility and compliance.Conceived, developed, scripted, and managed gamified courseware incorporating adaptive learning principles.Drafted pilot concepts for eLearning partnership with a major textbook publisher.Managed multiple projects with fixed timelines, budgets, and delivery expectations. Show less

Features Editor

• Jun 2002 - Sep 2004

Led team of staff writers and page designers to produce three weekly sections and additional content for a daily newspaper. Conducted weekly staff meetings. Provided staff with critiques of published sections. Conceived feature projects, assigned stories, contributed major features, and edited for publication. Conducted intensive interviewing for major stories. Frequent layout and design of section covers and full-page features. Adhered and contributed to the development of editorial production schedules. Developed and launched stand-alone entertainment tabloid. Developed staff resources and skills to reduce dependence on wire copy. Instituted efficiency measures and conducted trainings that increased staff output fourfold. Served as liaison between Features desk staff and other editors, working to resolve personnel conflicts and to recruit and retain talented staff. Served as liaison between Features desk staff and broader community, discussing concerns with readers regarding content and determining appropriate responses. Advised executive and managing editors regarding the role of features coverage in the newspaper as a whole. Show less